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“3 Weeks in May”

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Blue Heron Beach Resort
Ranked #78 of 336 Hotels in Orlando
Certificate of Excellence
Boston
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“3 Weeks in May”
Reviewed 24 May 2014

Just returned from a 3 week stay at the Blue Heron. We stayed in a 1 bedroom unit on the 12th floor overlooking Lake Bryan. The room was 1st class and the view from the balcony was stunning, especially the sun rise. The whole resort is really well maintained and the room had everything we needed including 2 bathrooms and a full kitchen with a washer & dryer. The staff were always helpful and friendly. We also had a great view of the Disney area (including fireworks) from the front landing just outside our room. We have visited the Orlando area for most years for nearly 30 years and this was one of our best.

Room Tip: As high a floor as possible for great views
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank FloridamickLincs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 27 May 2014
We can’t thank you enough for the magnificent review! We really appreciate you for making us a part of your family vacation. It means a lot to us that you felt right at “home” during your stay with us. I appreciate the comments on the warm welcome you received from our staff.

Thank you for choosing to stay with us here at the Blue Heron Beach Resort. Your feedback is a very important part of our guest satisfaction program, and we use this as a valuable training tool for our associates. Our goal is to completely satisfy each of our guests during every stay, and I am so happy to hear this was your experience during your recent stay with us.

The Staff and Management at The Blue Heron Beach Resort
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Sarasota, Florida
Level Contributor
68 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 23 May 2014

My hubby and I have been staying at the BHBR for years now (our most recent stay this past week to celebrate our 30th Anniversary) and it has been and will continue to be OUT ONLY HOTEL OF CHOICE in the LBV/Disney/Orlando area. It is perfect!! The hotel is made up of two towers of huge, beautiful, well-furnished, well-maintained suites with all you'd ever need (including full, glorious kitchens!), has a price that can't be beat, AND, a has BREATHTAKING VIEW that overlooks Disney (the fireworks are AMAZING) - we just CAN'T IMAGINE WHY someone would go anywhere else!! There are 3 pools, a hot tub, boardwalks, a boat dock, and a GORGEOUS VIEW of sunrise over beautiful Lake Bryan! And there's even tropical landscaping to boot! We don't make our statements about our preference for BHBR without facts since we're able to compare BHBR to our previous stays in past years at many Disney hotels (including both Port Orleans properties, Coronado Springs, and the Polynesian Resort), ALL of the LBV Hotel Blvd. properties, as well as places like World Quest, Rosen Shingle Creek/Center/Plaza, The Peabody (now Hyatt), Marriott World Center, and Doubletree. BHBR wins, hands down, in our book every single time!! So, PLEASE, if you plan to visit the Orlando/Disney area, TRY the Blue Heron Beach Resort, you WILL NOT BE DISAPPOINTED!! It is perfect for anyone of any age, and a family of any size!! ENJOY!!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ID2734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 27 May 2014
We can’t thank you enough for the magnificent review!

I was proud to read the post on Trip Advisor you left about our staff and the resort! Your feedback is very important to our efforts to continuously improve guest satisfaction. We strive to do the best job we can, and letters like yours make it all worthwhile . I have shared your comments with all of our staff, and I know they take compliments like yours as seriously as I did.

Thank you again for your feedback. We truly appreciate knowing about our guest's experiences so we can celebrate our successes and address our challenges to better serve you in the future. We look forward to your return when you are in the area again.

The Staff and Management at The Blue Heron Beach Resort
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Vancouver, Canada
Level Contributor
99 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 22 May 2014

Wow what a beautiful resort. We had an excellent one bedroom unit on the first floor - even the first floor had great views of the pool and lake!! The kichen and living area were well maintained and very modern! We had ALL appliances including dishwasher, washing machine, toaster, coffeemaker etc... it was better than home. Four tvs were in the unit and even located in the bunk beds. The washrooms were very large and updated - not to mention spotless!! The hotel lost a few points for water pressure in the showers and from the loud hallways (Mainly because of the wind slamming doors.) The pool was also very clean and large, although the lounge chairs could go - NOT comfortable and very finicky. Overall a wonderful stay at a great price - will definitely return! Only about 5min drive to Downtown Disney, the Premium Outlets and grocery stores. There is a shuttle that runs to Disney World but times are limited.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 00VanCity00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 22 May 2014
Thank you so much for taking the time to share your experience with the TripAdvisor community. We truly appreciate your comments regarding the amazing value you received during your stay with us. It is fantastic to hear that our suites were comfortable and enjoyable for you.

I am sorry the pool chairs were not as comfortable as your would like. As for the noise, it is unfortunate at times that other guests forget they have neighbors! I do hope this was not too inconvenient for you. I do hope you reported the water pressure issues. Generally if this were to happen when we have a full hotel it can happen on the higher floors19-and above. It is unusual for the 1st floor. Thank you for letting us know.

Thank you once again for recommending us and we look forward to your next visit to our resort!

The Management and Staff at The Blue Heron Beach Resort
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northwest jersey
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 May 2014

We chose BHBR to save $$ from WDW and the small accomodations given there. There were 5 of us and we were pleased to have room 901, an end unit with two large balconies. One facing the lake witih nice sunrise views and the other with balcony views of Epcot nightly fireworks. The unit was clean and up to my standards. The furnishings were def. outdated, but for the rate, we could deal with that. Marco owns the consierge desk and was over the top helpful especially when I tried to assemble my mom's electric cart. HE came in on his day off, early to help me figure out assembly and fitting it into my trunk. Pool and property was clean. I would stay here with my family again to visit Orlando attractions.

Room Tip: room 901 was clean, out dated furnishings, but nice balconies, one for sunrise one for Epcot firewor...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catmom007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 22 May 2014
We can’t thank you enough for the magnificent review! We really appreciate you for making us a part of your family vacation. The view is magnificent and we are so happy you enjoyed the lake and the fireworks.

Thank you for also commenting on the friendly service that we have become known for. I will certainly pass this along to Marco.


Thank you once again for recommending us and we look forward to your next visit to our resort!

The Staff and Management at The Blue Heron Beach Resort


Thank you for choosing to stay with us during your trip to visit Disney World
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lichfield
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 May 2014

This is a very difficult hotel to review accurately as there isn't anything wrong with the rooms or service its just the location that lets it down a bit and a few little issues. I certainly can't see how anyone can give this hotel a bad review as It is excellent value for money and they deserve a good review for the service and effort put into keeping the place clean.

Good points
Lovely location a lake
The rooms are modern ,spacious and clean with great views.
The pool is nice and big and there is beautiful decking that goes into the lake ,very nice to sit and relax on.
Hotel staff are very helpful and they do provide a free shuttle service to some of the parks.
Half decent gym available to work out in
Close to quite a few shops but not all that easy to get to

Bad Points

Hotel exterior looks dated and in need of fresh paint, it lets it down a lot as the rooms are lovely inside
The swimming pool has the same songs played over and over everyday ,we really started to get annoyed with hearing cheap cover versions of the same songs all the time, we actually went to the lake at times just to avoid hearing the music which is never swtiched off or turned down.
(most important) If you don't have a car, the location is annoyingly just a bit too far away from the main international drive attractions. A shuttle service is provided but its at set times and the return times are always late in the evening and they sometimes don't turn up. There are shops close to the hotel but if you want to venture out anywhere else you have to get a taxi or walk 33 mins to the nearest bus stop ( the i ride bus which takes you up international drive) I would seriously recommend buying a cheap bicycle to get around.

Overall its a nice hotel which does everything right but the location isn't ideal.

Room Tip: Try to stay around the 10th floor (there's 21 in tower2) as the view is just as good and it save...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bed21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 22 May 2014
We appreciate you taking the time to provide your feedback. We would like to thank you
for staying with us. It is great to know that you enjoyed our suites and the great views! We are thrilled to hear you enjoyed the pool and lakeside views.

It is always our goal to provide great service for our guest for all the services we provide. I am sorry the complimentary shuttle did not meet your expectations. We do hope to better increase the service in the future. Orlando is one of the least expensive places to rent a vehicle. It may help to allow for more flexibility in the future.

I will let the management company who handles the exterior of the resort regarding the continuous music at the pool as well as the exterior paint.

We are dedicated to ensuring all of our guests have a great experience with us, and hope that you will give us another opportunity to serve you.

The Management and Staff at The Blue Heron Beach Resort




.
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Hollywood, Florida
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 20 May 2014

My family and I love this place. We were very surprised that this hotel was actually the real deal. The staff was very friendly. The rooms were clean spacious. We loved our view, the location is great. The kitchen was really nice with the granite. The bathtub was cool with the jets. The pool is huge and clean, we got lucky because not too many people were in the pool when we were in. so looking forward to visiting again. Keep up the good work!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 21 May 2014
We can’t thank you enough for the magnificent review! We really appreciate you for making us a part of your family vacation.

We are so grateful for your wonderful recommendation! Thank you so much for mentioning all the great features we offer in our suites and staff.

Thank you once again for recommending us and we look forward to your next visit to our resort!

The Staff and Management at The Blue Heron Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 May 2014 via mobile

I am staying in this resort for 2 weeks. There were 2 issues: Distance and the shuttle services by Orlando All Trans. Firstly, it was definitely a misrepresentation by quoting the distance as 'less than a mile from Disney" in the advertisement by the owner. I am now within the apartment and my GPS measured Epcot parking area and Disney Magic Kingdom to be 10km and 16km away from the resort respectively. Secondly, I was shocked by the internal communications within Orlando All Trans employees and drivers. On one occasion, my family of 4 had to wait out at Epcot pick up point for another shuttle in the cold night as they were unable to fetch us back in the bus which was full. On the second incident which was today 19-May, we were told to wait for another vehicle to Sea World in the morning despite the fact that we had followed the reservation guidelines (reserve before 10pm the night before and collect tickets 10mins before departure). When the backup vehicle arrived more than 15mins later, the driver told us that she was here to pick up 4 passengers but she did not know to where. There should also be later timings to cater to guests who would like to stay for fireworks at the parks. I suggest the resort to re-consider engaging the shuttle services from this company.

Stayed May 2014, travelled with family
Helpful?
1 Thank yyyang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BHBR-Manager, Guest Relations Manager at Blue Heron Beach Resort, responded to this review, 22 May 2014
Thank you for your comments. I would like to apologize for your experience during your recent stay with us. I will surely share your notes with the shuttle company this morning, and will ensure all concerns have been addressed.

I am sorry a Blue Heron owner had incorrect information on their website. I will let the owners know the correct information so they can change their websites.

Our guest feedback is usually very good, and my staff and I take all guest comments to heart. We are dedicated to ensuring all of our guests have a great experience with us, and hope that you will give us another opportunity to serve you.

The Staff and Management at The Blue Heron Beach Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Blue Heron Beach Resort

Property: Blue Heron Beach Resort
Address: 13428 Blue Heron Beach Drive, Orlando, FL 32821-6323
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Business Hotel in Orlando
#75 Family Hotel in Orlando
#90 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Blue Heron Beach Resort 3.5*
Number of rooms: 230
Official Description (provided by the hotel):
The Blue Heron Beach Resort, a lakefront resort featuring one- and two-bedroom, condominium-style suites is just one mile from the entrance to the Walt Disney World and located just off Interstate 4 at exit 68. In addition to our immediate proximity to Disney World, we are also just four miles from SeaWorld and their new water park, Aquatica. Universal Studios and Islands of Adventure are eight short miles north on Interstate 4. The Premium Outlet Mall, just one mile from our front door offers discounted merchandise from some of the world’s most recognizable names. We are in the midst of Lake Buena Vista, the primary tourist area where you’ll find hundreds of restaurants, shops and entertainment venues.The Blue Heron Beach Resort offers one- and two-bedroom suites with living room and patio overlooking the resort pools and Lake Bryan. Each suite also has a full kitchen, dining area and two full baths. In-suite amenities include flat screen TVs with DVD players, high speed internet, washer and dryer and Jacuzzi-jetted tub in the master bath. Resort amenities include two heated pools, a kid’s pool, an outdoor hot tub, fitness center, game room, access to the miniature golf course adjacent to the hotel, and water sports available from our own docks on Lake Bryan. Services include a complimentary shuttle to the major theme parks. Parking is free. Our full service concierge can help you with car rental, attraction tickets and/or restaurant reservations. ... more   less 
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Also Known As:
Blue Heron Beach Hotel Orlando
Blue Heron Beach Resort Orlando, Florida

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