Please note this hotel is very pretty and modern. This hotel reminds me of MIAMI... not typical Disney... and for the reason of my stay... This was very appealing.
On a whim I booked this hotel for an overnight stay with the B hotel "B Wed package" the package includes overnight accommodations, 2pm check out, champagne and chocolate covered strawberries upon arrival and breakfast in bed. What we got.... Overnight accommodations-yes, 2pm Checkout- yes, Champagne and chocolate covered strawberries upon arrival- maybe; strawberries - yes.... Champagne- NO, a bottle of $6.97 white wine (which neither of us enjoyed and it was warm) and it arrived to our room about 1hr and 15mins after check-in making it a little weird, to surprise my husband. Two ladies knock on the door with a cart and roll into the room to drop things off.
Breakfast in bed... HA! - Ask the guy at the front desk... He said "no problem" sales has taken care of that for you. Ask that person who delivered the wine and berries, she told me breakfast in bed would consist of us going down, getting food from the buffet and bringing it back to our room. ~ Not my idea of breakfast in bed... But hey... maybe my expectations are misguided. This being said, we entertained the breakfast buffet the next morning and was really not the makings of a "romantic" weekend. A line full of families ( to be expected in a Disney area) a mis guided hostess, and room full of tables with 8-10 strangers eating breakfast. Mind you... if this was just a regular vacation of fun and sun at Disney... Maybe not such a bad setup... But a romantic weekend for a couple with NO children... and a romantic package accommodations...
The overall experience, the surprise for my husband... It wasn't what I expected.... We slept with the TV on all night to drown out the sound of the elevator, next to our room, in addition to the Ice machine next to our room. If this wasn't enough there was constant sounds of some type of mechanical or construction just above our room ( killing the romance).
Again, for the look and feel of the hotel, NICE.... The fact that I paid nearly $120+ more than the average guest for a romantic experience, not so nice. We called the front desk, ask for a manager. The assistant housekeeping supervisor came to our room and we explained our concern. She was very apologetic and offered to reduce the cost of our stay to not pay for the "romantic experience" portion of the visit. Upon check out I noticed a credit for $60.
If I were to be asked am I satisfied with the resolution of this matter... NO - Reason: as constant traveler with Hilton and Marriott, late check out would have been free if I stayed at a recognized brand. 6 strawberries from Godiva may have cost $25, the "wine" for $6.97 that was not consumed, and the FREE buffet breakfast that was given to all guest, was total chaos and is not my idea of breakfast in bed. ( Current special at hotel $99 per night, Romantic package $229)
I have entered this review online at the request of the manager who visited our room She advised this was the best way to get the attention of the GM and ensure this doesn't happen in the future. I hate to be the guinea pig especially at my expense. But at least for someone else looking for a romantic weekend, you will know what to expect.
- Official Description (provided by the hotel):
- B Resort and Spa, an Official Walt Disney World(R) Hotel, is a new lifestyle resort near the Downtown Disney(R) area. The resort features 394-newly renovated guest rooms and suites that showcase stylish, yet playful, decor and are equipped with the most desirable amenities. Guests are invited to enjoy incredible onsite amenities, such as the zero-entry pool; creative culinary concepts, FreeB WiFi and the B Indulged(R) by AVEDA full-service spa. Guests can ride the complimentary shuttle to all Walt Disney World(R) Theme Parks and the Downtown Disney(R) area, receive preferred tee times at Disney championship golf courses, and explore the nearby, expansive retail outlets. Whether planning a fun-filled vacation or attending the corporate event of the season, B Resort & Spa, located in the Walt Disney World(R) Resort, is where you'll want to B. ... more less
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- Also Known As:
- B Resort & Spa Orlando, Florida