We stayed at the Hyatt Universal from Tuesday 6th - Tuesday 20th May 2014 and had a truly wonderful stay.
Landing at MCO, the hotel is easy to get to in 15 - 20 minutes and is well situated for all major attractions and business venues.
The staff were very welcoming and friendly - from the kitchen staff to the assistant general manager. Unfortunately I didn't get the names of everyone whom we would like to thank, but of those we did get we would like to thank Jenny, Valerie, Robert, Farah, Errol and Christina (I would be grateful if management would thank the lovely little Spanish lady who took the dishes away from the restaurant area and the cleaner on the seventh floor - both of whom did a great job and, just as importantly, were lovely to talk to).
We were over in Florida to get married at Siesta Key beach and it was lovely that some of the staff showed such an interest. On our wedding day, we even returned to find a card, cakes and a bottle of wine in our room. Service is very important to me and, based on this alone, staying at this hotel again is a very strong possibility.
The rooms were very comfortable and had a homely feeling. We were in a double room to begin with and I would have to agree, with other reviews, that the bathroom is small and there is just enough clearance between the door and the toilet. However, the bedroom itself was spacious with a nice seating area to unwind - this was a nice change to those hotels where the only place to sit on is a bed or at a workdesk. We were moved to a king bedded room/handicapped room which had a much larger bathroom on our third day, and this was handled very efficiently. When I realised there was no safe in the room, the ever pleasant Errol promptly brought one over to us. The hotel gives the impression that reported problems are going to be dealt with right away.
There is a simple, yet good, complimentary breakfast in the morning. It is understandable that some reviewers have found it limited on choice but, even though nothing is free these days, as an experienced traveller to the area, I am yet to come across a better priced hotel in this class that offers breakfast, wifi, parking, printing and a safe at no extra cost. I booked direct by telephoning the hotel and was particularly impressed that there were no hidden charges or extra taxes to pay - I paid the price I was told over the phone and not a dollar more on checking out. Most hotels in the area charge an extra service fee per night, which many foreign visitors are not made aware of and can often lead to having to pay an extra $200 dollars or so at the end of a two week stay. Thank you Hyatt for operating in this way so that I did not have to worry about potential costs at the end of the holiday (apart from extra services like phone calls and room service of course).
There is a small gym with several pieces of cardio equipment and a selection of light weights. The pool area is nice with towels provided, but was too cold for us to use.
Apart from the small bathroom in the double rooms and the slow and dated lifts, there are no significant negatives that I can point out with this hotel.
So I will conclude by saying that this hotel made us feel relaxed, like we were at home for two weeks...I don't think I can pay a better compliment than that.
Thank you everyone at Hyatt Universal and we hope to see you again!
x Paul and Sarah x
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- Also Known As:
- Hyatt Place Universal Studios Hotel Orlando
- Hyatt Place Orlando Universal Florida
- Hyatt Universal Studios
- Hyatt Orlando