Called in as hadn't tried applebees before. First impressions was it all looked very nicely done and inviting, we visited for dinner on the 16th August, it will be the first and last visit. I should have gone with my first instinct as we entered as the lady who seated us was quite abrupt and must have assumed we had been before, seating us without the usual chat that we are accustomed to in America, The lady that was serving us then also seemed as though she had better things to do and was borderline rude, both failed to ask if we had visited before which does make a difference as on visiting other restaurants they take the time to ask simple things like that in order to make you feel comfortable, mind you looking around the majority of the staff were talking amongst each other and not interested in customer service.I cant even excuse tham by saying the place was full and busy as it was quiet at that time. The food when it came wasn't all that good either for the prices they were charging in comparison to other restaurant chains, one soda refill was grudgingly given when asked for yet the bill came shortly afterwards, without prompt, like I mentioned it was as if we were a nuisance, so that made the whole experience one that we wouldn't want to repeat especially after visiting a well known pizza chain just up the road the day before and receiving outstanding service coupled with great fresh food. The hotel where we stayed offered free breakfast buffet each morning and the service there even though not done for tips was outstanding, I can only think that applebees are in a good spot on International drive so perhaps customer service doesn't take priority as passing trade is almost guaranteed which is a shame as in my opinion customer service does need some working on if it is to compete when passing trade is low. Returning to Florida next year and will definitely miss this one off my things to do list which is a shame.
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