We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“No customer service” 1 of 5 bubbles
Review of Applebee's

Applebee's
Ranked #267 of 3,745 Restaurants in Orlando
Cuisines: American, Bar, Pub
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Kids, Child-friendly, Bar Scene, Cheap Eats, Groups
Dining options: Dinner, Lunch, Brunch, After-hours, Free Wifi, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Stoke-on-Trent, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“No customer service”
1 of 5 bubbles Reviewed 27 August 2014

Called in as hadn't tried applebees before. First impressions was it all looked very nicely done and inviting, we visited for dinner on the 16th August, it will be the first and last visit. I should have gone with my first instinct as we entered as the lady who seated us was quite abrupt and must have assumed we had been before, seating us without the usual chat that we are accustomed to in America, The lady that was serving us then also seemed as though she had better things to do and was borderline rude, both failed to ask if we had visited before which does make a difference as on visiting other restaurants they take the time to ask simple things like that in order to make you feel comfortable, mind you looking around the majority of the staff were talking amongst each other and not interested in customer service.I cant even excuse tham by saying the place was full and busy as it was quiet at that time. The food when it came wasn't all that good either for the prices they were charging in comparison to other restaurant chains, one soda refill was grudgingly given when asked for yet the bill came shortly afterwards, without prompt, like I mentioned it was as if we were a nuisance, so that made the whole experience one that we wouldn't want to repeat especially after visiting a well known pizza chain just up the road the day before and receiving outstanding service coupled with great fresh food. The hotel where we stayed offered free breakfast buffet each morning and the service there even though not done for tips was outstanding, I can only think that applebees are in a good spot on International drive so perhaps customer service doesn't take priority as passing trade is almost guaranteed which is a shame as in my opinion customer service does need some working on if it is to compete when passing trade is low. Returning to Florida next year and will definitely miss this one off my things to do list which is a shame.

  • Visited August 2014
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank jackie e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

670 reviews from our community

Visitor rating
    272
    227
    96
    33
    42
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
8 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Great service, Thanks Mandy!”
5 of 5 bubbles Reviewed 23 August 2014

We had brunch here and were helped by the lovely Mandy, who was very friendly and accommodating to one veggie daughter and another fussy daughter!! we had great toasted sandwiches (huge and tasty) with good coffee and shakes, it was also great value.
Husband and I returned in the evening for a glass or two of wine and it was a great atmosphere, buzzy and friendly. Very much enjoyed Applebees, thanks again!

Visited August 2014
Helpful?
Thank Bea505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rossendale, Lancs, UK
Level Contributor
24 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Definitely would go back”
5 of 5 bubbles Reviewed 22 August 2014

We ate twice here and on both occasions was pleased with the food and the service. During our visits we had the sirloin steak, chicken wings, broccoli and cheese soup, burger and chicken nuggets all of which we would be happy to recommend. The service was excellent and we were made very welcome. Thank you :)

Visited August 2014
Helpful?
Thank rossendalelynda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Coral, Florida
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Decent dining”
3 of 5 bubbles Reviewed 17 August 2014

The food at Applebee's is consistent and reasonably priced. This restaurant was clean and the service was fine.

  • Visited August 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
261 reviews
189 restaurant reviews
common_n_restaurant_reviews_1bd8 145 helpful votes
“Average”
3 of 5 bubbles Reviewed 13 August 2014

Much better than eating hamburgers every day. The service is good but they should have wine in bottles

Visited August 2014
Helpful?
Thank JMA1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Applebee's also viewed

Orlando, Central Florida
Orlando, Central Florida
 
Orlando, Central Florida
 

Been to Applebee's? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing