I contacted Janelle about reserving at Wyndham but unfortunately she didn't have availability for the dates I needed, but she assisted me with getting a reservation at another resort & made my family very happy. Janelle replied to all my email messages very quickly. She made my first experience of booking this way a breeze! We stayed at The Fountains and we loved our room! Check in was easy and everything was wonderful! I can not thank Janelle enough for her quick replies, patience, and helpfulness. We will go through her for all of our booking needs from now on. I will recommend Janelle to everyone for booking a family vacation! If she can't get you in one place, she will get you somewhere that's the same quality or better! Thank you so much Janelle!