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“A fine stay, clean room, nice staff, and Mickey Mouse waffles”

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Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre
Ranked #164 of 339 Hotels in Orlando
Pittsburgh
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A fine stay, clean room, nice staff, and Mickey Mouse waffles”
Reviewed 29 April 2014

Our family of four spent three nights at this hotel while we took the kids to Disney. We really appreciated their flexibility before we arrived as we had to make a last-minute (24 hours in advance) change to our arrival date due to an family illness. They were great about it and even extended the same preferred rate that we had booked several weeks in advance. We arrived around 10pm, and the entire lobby was packed with a group of school kids on a Disney vacation. I assumed that we would be waiting for hours, but the front desk took us right away and gave us a room away from the larger groups. Our room was clean and quiet. It overlooked the parking lot. Breakfast in the hotel was very good - even had Mickey Mouse waffles. The internet was almost unusably slow - think dial-up connection. We asked for the key to a safe when we checked in, but they said that they couldn't give us one that night and to check back in the morning. When we checked back early the next morning (6:30am), we were told that they would get us a key before 7am. When I checked back at 7am, there was no key but someone from security would meet us in our room. The very nice man from security met me at the room and proceeded to look for an available safe key in surrounding rooms - which he couldn't find. When I went back to the front desk to ask them to put it in the main safe, the person at the desk said that she didn't have a key to the safe but that she could put our valuables on the managers desk for her when she arrived at noon. It didn't sound very "safe" to me - so I carried my heavy purse all around Disney that day. We would still stay there again because it is a good value compared with other hotels in the area, but I think they need to resolve the internet and safe issues - or stop advertising that they offer these services.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Gonzner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this review, 2 May 2014
Dear Gonzner:

I want to personally thank you for choosing the Courtyard by Marriott Lake Buena Vista Centre during your travels.

You indicated to our front desk staff that our internet was not working and was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. I must say we have had some challenges with the internet on property over the past 6 months. We've evaluated and identified the cause and are in the process of repairing the issue. We have changed our ISP's (Internet Service Provider) as well we're in the process of adding 60 new access points throughout the property starting this Monday. The expectations is that this will be completed within the next 6 weeks. Also, we are in the process of getting new in-room safes. I know that does not address your previous stay with us but I hope you give us a second chance in the near future.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable to me and our staff. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
8501 Palm Parkway, Lake Buena Vista, FL 32830
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1,002 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
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Stella, North Carolina
Level 6 Contributor
176 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 29 April 2014 via mobile

This is by far the best mid or low tier Marriott property in the area. And it is because of the staff.

There has never been a lack of smiling faces or friendliness from anyone at this property. The desk staff, which is always well staffed, housekeeping, maintenance and bar staff are always friendly.

The building and grounds seem to be well maintained and do not show the wear & tear of a busy hotel. The buildings are very secure with key access needed at every entry point and there are plenty of elevators for use too.

The rooms are standard, yet clean & comfortable, Courtyard hotel rooms. No issues.

The property has 2 pools, an arcade, car rental, ticket sales, gift shop and a large, well-equipped exercise room. There is a bar that is open in the afternoons, but no food there.

The 1 item that kept me from an excellent rating is the lack of a bistro or restaurant on-site for dinner. It does have a very good breakfast offering, but nothing for the afternoon or evening. Now, I will say it is surrounded by restaurants (walkable distances), but as a business traveler sometimes you just don't want to go any more.

I stay here every visit to Orlando and will continue to do so until I'm not treated well or feel unsafe or unclean.

Stayed April 2014, travelled solo
Helpful?
1 Thank QuahogRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottetown, Canada
1 review
Reviewed 25 April 2014

My husband and I booked this hotel for a winter get away ! We were very impressed , loved our second floor room facing the pool . So close to disney and many great restaurants ! All the staff were amazingly friendly and helpful . We spent a lot of time in the pool and hot tub which were very clean and great temperature , there were always towels available ! The breakfast buffet was also well worth it lots of options . We were there from April 18 to the 24th we would definitely recommend this hotel I was so sad to leave . Thank you to all the staff !!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Gottogo2344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, TX
Level 4 Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 April 2014

Everyone was very nice and helpful with check-in and parking. My room was missing a do-not-disturb sign so I called and they hung one on my door without disturbing. The room had a mini fridge too which is always appreciated. But alas I was traveling on business and was a bit disappointed to see it was an older hotel. The bathroom was clean but outdated, and the internet was too slow/too sporadic to get my work done so I ended up checking out a bit earlier in the day than planned.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank ajlbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this review, 19 April 2014
Dear ajibb:

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard Orlando Lake Buena Vista at Vista Centre.

You indicated in your response that "you were a bit disappointed to see it was an older hotel and the internet was too slow”. Please accept our sincere apologies for the inconvenience you may have experienced. We're planning and scheduling some updates / renovations as we speak and hopefully on your next stay with us you will see the improvements including the overhaul of our current Internet infrastructure. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Kind Regards,

David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 17 April 2014

We stayed for my son's birthday in March one Saturday night. We are Disney AP members and travel to Disney at least once a month. We have stayed on property and at this Courtyard. It is quite nice, though a little older. The weekend we were there we received a free buffet breakfast for being Marriott rewards members. The restaurant staff was a little disorganized, we were seated and no one ever came to greet us or take our drink order until my husband finally got up to say something. Then no one ever came back to refill our drinks. Other than that the stay was nice, room clean, parking easy and check-in a breeze. Matter of fact headed back this weekend for our monthly Disney visit!!!

Room Tip: Did not like the room that opened to the outside, even though it is thru a locked door it enters int...
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nulyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this review, 19 April 2014
Dear nulyte:

Thank you for taking the time to share your experience with the Courtyard Orlando Lake Buena Vista at Vista Centre.

You indicated in your comments that "The restaurant staff was a little disorganized”. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. . Your comments about the restaurant staff / service will certainly be addressed. We take all reviews (positive and negative) very seriously, and your feedback will help us improve for our next guest or your next visit.Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Kind Regards,

David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Providence, Rhode Island
Level 6 Contributor
274 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 April 2014 via mobile

Location was good. Like others had mentioned, there was no internet available and they said they are working on getting a new service. They have breakfast for $10. Other things that can be improved upon are the vents in the bathroom and the hair dryer stopped working after a while. Overall, good location with some good facilities, but may not be worth the price.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vjay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this review, 19 April 2014
Dear Vjay S:

Thank you for taking the time to share your experience regarding your stay at the Courtyard Orlando Lake Buena Vista at Vista Centre.

You indicated in your response that our internet was not working and was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Yes we have had some challenges with the internet on property of late. We are in the process of changing ISP's (Internet Service Provider) next week as well as adding 60 new access points throughout the property. The expectations is that this will be completed in the coming 2 month's. I know that does not address your previous stay with us but I hope you give us a second chance in the near future. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future.

Kind Regards,

David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Covington, Georgia
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 March 2014

Older hotel, but room was clean. Bed was comfortable. Bathroom was updated. Breakfast was great! Service was good. Only negative comment is that there was NO cellular service in the room...a small inconvenience. Stay was business related. If someone needed place to stay for Disney Vacation, it is VERY close!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre, responded to this review, 7 April 2014
Dear Christa M:

Thank you for taking the time to share with us your experience. We are delighted that your stay with the Courtyard Orlando Lake Buena Vista at Vista Centre was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
DAVID MCCARTHY
General Manager
Courtyard Marriott Lake Buena Vista
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre

Property: Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre
Address: 8501 Palm Parkway, Orlando, FL 32836
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#122 Business Hotel in Orlando
#127 Romantic Hotel in Orlando
#143 Family Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3 star — Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre 3*
Number of rooms: 308
Official Description (provided by the hotel):
Enjoy a comforting Florida stay near the magical wonders of Disney(R) at Courtyard by Marriott Orlando Lake Buena Vista at Vista Centre. As an official Walt Disney World Good Neighbor(R) Hotel, our convenient and family-friendly hotel in Orlando provides guests with an unbeatable location, just one mile from Walt Disney World(R). Plus, we offer free and convenient scheduled shuttle so guests can enjoy worry-free access to their favorite Disney(R) parks. ... more   less 
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Also Known As:
Courtyard Orlando Lake Buena Vista At Vista Centre Hotel Orlando
Courtyard Vista Centre
Orlando Courtyard
Orlando Marriott
Courtyard By Marriott Orlando Lake Buena Vista At Vista Centre Florida

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