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“I really want to like this place...” 2 of 5 bubbles
Review of Courtyard Orlando Lake Buena Vista at Vista Centre

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Courtyard Orlando Lake Buena Vista at Vista Centre
Ranked #150 of 335 Hotels in Orlando
Certificate of Excellence
Fort Myers, Florida
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“I really want to like this place...”
2 of 5 bubbles Reviewed 28 July 2014

This is my second stay in this hotel (the first one was in October of 2013). Having been a Marriott Rewards member since 1996, I have stayed almost exclusively at Marriott properties (and affiliated chains) all over. So, naturally, I like the company and I really want to like this hotel. It's very close to the Disney parks and five minutes away from Downtown Disney. It's very easy to get to from I4 and Apopka-Vineland road, unlike the properties at the Marriott Village about a mile away, which are a nightmare to get in and out of because of Orlando tourist traffic. The breakfast is very, very good with plenty of options and at $12 for the full buffet and $9 for the continental, is quite affordable for a hotel in a dense tourist destination- even better is the fact that quite often, breakfast is included in the rate, making it a great deal.
However, there are many low points. The hotel was not built as a Courtyard. It looks old and like a cheaper property, save for the very nice lobby and some details in the rooms. The bathroom fixtures are outdated and not well kept. The fridge in my room did not close, so it was leaking water. I told the person at the desk (Coralys) and nothing got done about it. I told them again when I left. Now, this was not because I wanted to keep something in the fridge; it was because the carpet was wet and the room smelled bad! You'd think it would be in their best interest to look into that. And that is the thing about this hotel; it seems as if no one really cares. The staff is nice enough, but the place has many little things wrong (broken bathroom fixtures, dirty hallways, worn out towels, loud, old and inefficient a/c units, etc.) that on their own are just little things, but once you put them together, then it adds up and the hotel is not as nice as you would expect. For my money, the Fairfield just behind this Courtyard is a much better deal with the same advantage in location.

Room Tip: Ask the desk to show you a map of the hotel and ask for a room close to the lobby. It can feel unsaf...
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  • Stayed July 2014, travelled as a couple
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Narias73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 31 July 2014
Dear Ney Arias,

Thank you for taking the time to share your experience with us at the Courtyard Orlando Lake Buena Vista at Vista Centre.

You indicated in your response that "the hotel is run down and the hallways are dirty and feels unsafe" which was unsatisfactory to you. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
DAVID MCCARTHY
General Manager
Courtyard Marriott Lake Buena Vista
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963 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (155)
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English first
ocala, fl
Level Contributor
76 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

My wife and I stayed four nights at this hotel located in Buena Vista, FL. The hotel is in an excellent area for visiting either a Disney or Universal park. We have stayed at this hotel in the past and like our past stays this one was also super. We were checked in by a Mr. Harris. He thanked me for being a Platinum Marriott member and answered any questions we had. This is one of the few Courtyard's that actually give high level Marriott members a free breakfast (actually a buffet). The room was located on the first floor in close proximity to the restaurant and fitness center as well as pool area. We used the very nice fitness center. Two waters were provided for us daily during the stay. The room was comfortable and the hotel (even with many families) was relatively quiet. The hotel has free parking and no resort fees which we hate. Though we ordered in one night and enjoyed the meal many restaurants are within walking distance. We enjoyed our stay and plan on coming back soon for another visit to this hotel. Everyone in the hotel is friendly and the food at the restaurant is superb. We rate this hotel at least four stars and recommend it highly for any Marriott Rewards members. We will also mention that the restaurant has a very reasonable rate for the buffet.. Thanks, John Wilson, Marriott Platinum member

Room Tip: Always book this or any hotel months in advance for better prices!
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank johnancyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 17 July 2014
Dear Mr. Wilson: First let me thank you for being such a loyal member and for the kind words. I'm glad to hear you enjoyed your stay with us and I hope during your next visit we get to meet so I can put a face to your name. Hope to see you next time,

Kind Regards,
DJ McCarthy
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Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 11 July 2014 via mobile

We use this hotel when we are driving through Orlando and want to spend time at Downtown Disney. The proximity is great. The rates are usually very reasonably. We received a courtesy upgrade to a suite on the first floor right off the pool last time which was wonderful. This is a great hotel. Breakfast buffet is good. We have this hotel booked twice this year for additional trips. We really recommend!

Stayed November 2013
Helpful?
Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 17 July 2014
Dear Ashley L:

Thank you for the great review. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, WA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 7 July 2014 via mobile

We've been to Orlando about 14 times in the last 10 years, staying sometimes in a Disney hotel, but usually in an off property location.

You should stay here. Here's why: the staff, location and at the end of the day if you are visiting on a Disney vacation, the amenities and conveniences are great. Check in and out are among the best I've had (I work for a hotel company that operates primarily four diamond properties and this staff is among the best I've witnessed).

The hotel is literally within 10 minutes to downtown Disney by car, and 24 minutes to Magic Kingdom, as a reference. It's close to the 4, yet the large resort like feel of the property and quiet neighborhood are a treat to come home to each night.

A lot have complained about wifi - I used it nightly on my iPad, and was as good as any other hotel I've stayed in (was in building H far away from front desk even).

Parking is free, breakfast has decent options and staff were very nice. I used the pool and hot tub nightly and the fitness center and game room were great.

There are literally at least 25 restaurants within a 0.25 mike of the hotel if you want a change of oace from the Disney scene.

Stay here, it's actually quite good!

Stayed July 2014
Helpful?
1 Thank bothell2boise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 17 July 2014
Dear bothell2boise:

Thank you so much for such kind words. I will be sure to share your comments with my staff. Everything we do and how we train our staff is aimed at providing you and our future guests with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Thank you...

Kind Regards,
DJ McCarthy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton
Level Contributor
130 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 25 June 2014

Somewhat aged or tired Courtyard Marriott. The good: staff was very friendly and very accommodating. The lobby was nice for our rather large group that frequently met up there in the evening...it has a nice long table, several lounge chairs, a large TV and a bar. The room rate we had was very good. The not as good: The beds in our room were too small, I am sure doubles. The room is dated but pretty clean, average all around beyond that. Sink is inside bathroom, not too much counter space, tub with shower. Room was changed due to musty smell, second room was fine. Internet was OK. Breakfast was not complementary. Given all the choices in Orlando, I would say this hotel needs to step it up.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Travelinsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 26 June 2014
Dear Travelinsider:

Thank you for taking the time to share with us your experience. We are delighted to hear that you felt that our hotel staff was very friendly and the lobby was nice. on the other hand I'm sorry you felt the beds were to small and the room was outdated. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gulfport, Florida, United States
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed 24 June 2014

Staff was great, including the bartender at night. Rooms are starting to show their wear and tear. Usually courtyards are more business related hotels but I would label this as more families for Disney which is understandable with their location.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jokerz24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 26 June 2014
Dear Jokerz24:

Thank you for the review. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida, United States
Level Contributor
98 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

We stay at this hotel every time we go to Disney for its convenience and great price. It is located very close to Downtown Disney and other great restaurants and shops. Parking is free and there is a great breakfast buffet with Mickey shaped waffles that you can make yourself. Great choice for FL residents.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David M, General Manager at Courtyard Orlando Lake Buena Vista at Vista Centre, responded to this review, 26 June 2014
Dear Lauren M.:

Thank you for the review and your repeat business. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Best Regards,
David McCarthy
General Manager / Courtyard by Marriott Lake Buena Vista Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Orlando Lake Buena Vista at Vista Centre

Property: Courtyard Orlando Lake Buena Vista at Vista Centre
Address: 8501 Palm Pkwy, Orlando, FL 32836-6416
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#122 Business Hotel in Orlando
#127 Romantic Hotel in Orlando
#143 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Orlando Lake Buena Vista at Vista Centre 3*
Number of rooms: 308
Official Description (provided by the hotel):
Enjoy a comforting Florida stay near the magical wonders of Disney(R) at the Courtyard Orlando Lake Buena Vista at Vista Centre. As an official Walt Disney World Good Neighbor(R) Hotel, our lodging offers an unbeatable location, just one mile from Walt Disney World(R), along with free and convenient scheduled shuttle so guests can enjoy worry-free access to their favorite Disney(R) parks. ... more   less 
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Also Known As:
Courtyard Orlando Lake Buena Vista At Vista Centre Hotel Orlando
Courtyard Vista Centre
Orlando Courtyard
Orlando Marriott
Courtyard Orlando Lake Buena Vista At Vista Centre Florida

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