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“Great location but service?”

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Embassy Suites by Hilton Orlando International Drive I Drive 360
Ranked #95 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed 10 August 2013 via mobile

The room smelled like it use to be a smoking room. I got in the shower only to find out there was no soap. Also the bed/mattress is definitely old. It had developed a dip in it. The cable was extremely limited. On the second day for breakfast there was only one juice machine was working and the other was out of apple juice. The food was not being replenished fast enough. The staff didn't seem to care at all. They should have been more aware since there was a huge family reunion. Not up to Embassy standards that I'm use to.

  • Stayed: August 2013
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1  Thank Katiegirl79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,244 - 1,250 of 1,823 reviews

Reviewed 8 August 2013

Stayed at Embassy suite from 7/31/13 to 8/3/13. Best place to stay for nice comfortable family trip. The rooms was nice and clean, the staff was very nice and helpful, and friendly. the made to order breakfast was wonderful. They have won me over, I probably will be looking for another Embassy suite the next time I travel.

Room Tip: Higher floors are very nice. I stayed in 819
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  • Stayed: July 2013, travelled with family
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1  Thank life2enjoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2013

This Embassy Suites covers all the bases needed for a great stay - spacious and comfortable room, good breakfast, evening manager's reception, polite and helpful staff, easy parking, free internet, great location.

Two employees who really stood out as being exceptional. One was the gentleman who checked us in - Josh, I believe, who wears a Homewood Suites badge. The other was a lady who was tending bar on the night of 8/3. She was so friendly and kind to my boys when we sat down to eat the McDonalds we picked up on the way back from the parks.

There were only a few downsides to our stay. The breakfast was good, but not great as it has been at many other Embassy Suites. They really might want to think about improving their breakfast potatoes in particular. In addition, the hotel is desperately in need of exterior painting - not that it impacted our stay, but it just makes it look run down. The pool is also quite small for the size of the hotel. Overall though, we enjoyed our stay and thought it was a good value. I would very likely go out of my way to stay there again.

  • Stayed: August 2013, travelled with family
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1  Thank TravelersM2M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2013

I had booked the Embassy Suites Jamaican Court in Orlando, FL on April 20, 2013. My husband and I booked a king bed room for one night after our wedding/honeymoon. Upon arrival at the hotel, we were informed by the onsite manager that she choose to move our reservation to two double beds due to proximity to a smoking room. We saw the room and realized that both of us would not be able to sleep comfortably. She then took us to the room that was our original room. This room was a king “non smoking” room that reeked of cigarette smoke. There was even an ashtray on the table. There was no way this was a non smoking room. I am allergic to the smoke and just walking into the room I was wheezing and my eyes were watering. We had no help from the front desk on options other than a tiny bed. It was not a good way for us to end our wedding trip. We then grabbed our bags and had to call from the curb outside of the hotel in an attempt to find another hotel during spring break. We then paid for a cab and were on our way.

  • Stayed: April 2013, travelled as a couple
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Thank katvt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

Hotel is in a great location, you can hear a little bit of traffic noise from the I4 close to the hotel but it did not disturb our sleep. Small pool which is the only downside to the hotel. The Staff in the hotel are amazing! if you go look out for Amine a more inspirational person you cannot meet. Confessor the Chef cooks an amazing breakfast. I will go back again...

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank Ian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2013

The Hotel was older and it showed. Housekeeping was slow and done late in the day. Ones day our room was not made up until 7pm. The business center was overrun by young children playing games. The scanner was broken.

  • Stayed: July 2013, travelled with family
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Review collected in partnership with Embassy Suites Hotels
1  Thank michaelt4242014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2013 via mobile

Excellent Service. Great rooms to a familly with kids. Very good Breakfast. Open Bar Everyday from 6:00 to 8:00 pm. Domestic Beers, Wine, etc and Soda and popcorn for the kids.. We teally enjoy the stay!!!!

  • Stayed: April 2013
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1  Thank Ramon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Orlando International Drive I Drive 360

Address: 8250 Jamaican Ct, Orlando, FL 32819-9313
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Business Hotel in Orlando
#108 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
Price Range: £123 - £248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando International Drive I Drive 360 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Welcome to the Embassy Suites Orlando - International Drive/Jamaican Court hotel, steps from International Drive shopping and dining, and near world-famous theme parks. We're less than two miles from Orange County Convention Center, and 20 minutes from Orlando International Airport (MCO). Take the I-Ride Trolley to the convention center or the complimentary shuttle to Universal Orlando(R) Resort, SeaWorld(R) Orlando and Aquatica™, SeaWorld's Waterpark. This hotel near International Drive is an all-suite hotel providing convenient access to local attractions. Stretch out in a spacious two-room suite on the sofa bed in the living area or in the private bedroom. Keep drinks and snacks cool in the refrigerator. This Embassy Suites Orlando International Drive hotel offers a free cooked-to-order breakfast each morning, and beverages and light snacks at the complimentary Evening Reception*. Unwind after a convention center meeting, a day at the theme parks, or shopping along International Drive. Take in the beauty of our open-air atrium by the indoor waterfalls. Host your function at the Embassy Suites Orlando - International Drive/Jamaican Court hotel. Our Executive Boardroom provides meeting space near the convention center and Orlando businesses. Relax in our outdoor pool, exercise in our modern fitness center, and enjoy complimentary WiFi. * Service of alcohol subject to state and local laws. Must be of legal drinking age. Highlights All-suite hotel near International Drive and Orange County Convention Center Complimentary scheduled theme park transportation to Universal Orlando(R) Resort, SeaWorld(R) Orlando, Wet 'n Wild(R), & Aquatica™, SeaWorld's Waterpark International Drive hotel steps from shopping, dining, and entertainment Complimentary cooked-to-order breakfast and Evening Reception* Complimentary WiFi, outdoor pool, and modern fitness center Perfect Orlando event venue for business meetings, weddings, & more for up to 300 guests What to do around here Our Embassy Suites Orlando International Drive/Jamaican Court hotel is a proud Universal Orlando(R) Partner Hotel providing complimentary scheduled transportation to Universal Orlando(R) Resort, a complimentary cooked-to-order breakfast, and a complimentary Evening Reception*. Drive less than 8 miles to visit Walt Disney World(R) Resort, including: Magic Kingdom(R) Park, Epcot(R), Disney's Animal Kingdom(R) Theme Park, and Disney's Hollywood Studios(R). Discover exciting shopping, dining and entertainment steps from our International Drive hotel. In addition, ride the I-Ride Trolley along International Drive, which stops at Orlando's famous outlet malls and the Orange County Convention Center. Other notable attractions include the Mall at Millenia, The Holy Land Experience, and the Amway Arena. ... more   less 
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Also Known As:
Embassy Suites Hotel Orlando
Embassy Suites Orlando
Orlando Embassy Suites
Embassy Suite Orlando Jamaican Court
Embassy Suites By Hilton Orlando International Drive I Drive 360 Florida

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