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“Small Rooms, not really suites”

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Embassy Suites by Hilton Orlando International Drive Jamaican Court
Ranked #115 of 337 Hotels in Orlando
Certificate of Excellence
Kernersville, North Carolina
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Small Rooms, not really suites”
Reviewed 16 July 2014

I have stayed at Embassy Suites before and was surprised of how small the rooms, they called them suites, were. The answer was that all were the same size in the hotel and in the chain. Not true. Air conditioner did not work right and no one came to fix it. My wife says that next time we stay at Disney properties. We pay more but we are right there.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Merka255
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
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English first
Kagerod, Sweden
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2014 via mobile

This hotel is fantastic. Rooms are clean with two separate rooms. Breakfast is perfect, all you need. The lobby is fantastic and you can get snacks there in the evenings. Pool is clean as well. Can warmly recommend this place, not only for families.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tatebansi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

This is a great hotel and reasonably priced. You save a lot on breakfast, especially when traveling with a big family. Very clean and everyone is happy that it is so close to all major attractions. All shopping and restaurants are also nearby.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork,Ireland
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 14 July 2014

Our party of five - four adults and one child - booked two rooms in the Embassy Suites for a 14-day stay in July 2014 and we couldn't have been happier with the hotel and the location.

The rooms were large and spacious and very well equipped. They had two widescreen TVs - one in the outer sitting-room area and the other in the bedroom.

The beds were very comfortable and even though our rooms looked out on the busy Interstate-4 traffic noise was not a problem.

The rooms were spotless and were cleaned every day. The beds were very comfortable and none of us had any problems sleeping. Air Conditioning was, of course, a feature.

Each room was equipped with its own automatic safe (you dial in your selected 4-digit code to open and close it) so there was none of the safe rental nonsense that some hotels still insist upon.

WiFi was available for free throughout the hotel. (I wish European hotels would provide such a facility as standard but, alas, it is still the exception rather than the rule there.)

Breakfast was included with our package and it was excellent. As well as the usual self-serve cereals and fruit, omelettes with a variety of fillings were available to order at the counter.

Free copies of the Wall Street Journal and USA Today were available at the lobby. Also available, between 5:30pm and 7:30pm every day, were complimentary drinks - draught Budweiser as well as selected wines and cocktails. This very generous gesture by the hotel was greatly appreciated by us and we availed of it on several occasions!

All the staff we interacted with were friendly and helpful.

There is an AVIS desk on the ground floor and I used it to hire a car (highly recommended - it is so much easier to get to the various attractions in the Orlando area). Parking is free at the hotel.

International Drive is well served with restaurants - we didn't get poor food anywhere we went - but there are two in particular very close to the hotel that we returned to on several occasions - UNO just in front of the hotel and BJs across the road. The convenience of these two excellent restaurants so nearby is another point in its favor.

All in all, we found the Embassy Suites to be excellent accommodation and were we to return to Orlando - a highly likely prospect given that there is so much to see and do in the area - they would be our first choice.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank carrigman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 July 2014

Well, we had a 13 night vacation planned with accommodations at this Embassy and after 4 nights we have had enough. There is no comparison between this Embassy and any other we have stayed at. Just not worth $139 USD per night that we booked at.
1. Had to move rooms because the first one stunk of smoke.
2. No roll away cots available (unlike any other Embassy I have stayed at)
3. The carpet in the room never got vacuumed during our stay
4. The toilet never got cleaned during our stay ....... my son was sick so it was pretty plain to see that the toilet hadn't even been looked at!
5. Bathroom counters were never wiped
6. King bed is uncomfortable and completely sags
7. Bar sink was never washed out
The hotel is just plain old and run down ON TOP of the apathetic, poor service. If you are used to a "real" Embassy experience, take a pass on this location. You will be terribly disappointed.
When we told the front desk that we would be checking out 9 days early, they simply said "OK. Thanks." We thought to complain but could clearly see that no one much cared about any kind of service. With that said, the folks at the morning breakfast and the omelette gentleman were great. Unfourtunately, that certainly is not enough to make up for this poor hotel.
Bottom line, there are so many more hotels in the neighbourhood. (Going to try another Hilton property tomorrow, The Homewood Suites - booked it online for $90/night ... a savings of $50/night from the Embassy ...still has a breakfast and even has a M-Th free dinner)

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques B, Front Office Manager at Embassy Suites by Hilton Orlando International Drive Jamaican Court, responded to this review, 14 July 2014
A clean, comfortable guest room is what you should expect when staying with us and I apologize for the poor conditions. Thank you for sharing your feedback and allowing us the opportunity to address this with our team. As for the response of the front desk staff upon your early departure that is totaly unacceptable, and will be addressed immediately.. If you would please contact me anytime at jacques.bouchard@hilton.com as I would like speak with you personally regarding your stay...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
motherwell
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 July 2014

This was the fourth time staying at this hotel and definitely the last. The first day we arrived the room safe we found not working. Myself & my husband went to reception and spoke to Delores (not helpful at all. People skills non existent). She said she could not move us to another room that night or any night. They were waiting on parts to sort the safes in the numerous rooms that were all broken. Something fishy going on if you ask me numerous in room safes all broke at one time. That size of hotel and they could not find us another room. We did get offered a free safety deposit box which every time we needed into it we had to queue up at reception. There were kids running around the floors at night making noise. I did report this to reception but happened again the following night. The pool was ice cold. As I said when you walk into this hotel you think it is nice. Well it is in the reception area but wait for the state of the rooms. Ours had black marks on the carpet the rooms were sometimes not cleaned until 5pm. Our main door into the room was dodgy did not close right. On the plus side Larry (barman), Amine(barman) and Fernando (reception) all knew there jobs and always had a smile on there face everytime you saw them.

Room Tip: Ask for a room at the front of hotel. Our room was at the back facing on to the motorway. Too noisy...
See more room tips
  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank leanne707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2014

If my review focused on my lodging only, it would say: good location; the lobby was attractive and had a fresh look; but the guest rooms are definitely in need of update, better maintenance and even some critical repair. An HHonors member, unfortunately based on those conditions, I would not recommend this property. However, the staff throughout this facility-- front desk, housekeepers, maintenance staff, omelet station and servers at breakfast, and gift shop personnel were all exceptional. Their attention and efforts helped to improve my visit. Since Orlando has a high volume of travel guests - I feel Hilton corporate is missing an opportunity to provide high quality to visitors. Make some effort to improve the property to meet the quality level of the staff. You have valuable assets in your personnel and they deserve the best possible property to showcase their service.

  • Stayed June 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Linda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Orlando International Drive Jamaican Court

Property: Embassy Suites by Hilton Orlando International Drive Jamaican Court
Address: 8250 Jamaican Ct, Orlando, FL 32819-9313
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#65 Business Hotel in Orlando
#108 Romantic Hotel in Orlando
#125 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando International Drive Jamaican Court 3.5*
Number of rooms: 246
Official Description (provided by the hotel):
Welcome to the Embassy Suites Orlando - International Drive/Jamaican Court hotel, steps from International Drive shopping and dining, and near world-famous theme parks. We're less than two miles from Orange County Convention Center, and 20 minutes from Orlando International Airport (MCO). Take the I-Ride Trolley to the convention center or the complimentary shuttle to Universal Orlando(R) Resort, SeaWorld(R) Orlando and Aquatica™, SeaWorld's Waterpark. This hotel near International Drive is an all-suite hotel providing convenient access to local attractions. Stretch out in a spacious two-room suite on the sofa bed in the living area or in the private bedroom. Keep drinks and snacks cool in the refrigerator. This Embassy Suites Orlando International Drive hotel offers a free cooked-to-order breakfast each morning, and beverages and light snacks at the complimentary Evening Reception*. Unwind after a convention center meeting, a day at the theme parks, or shopping along International Drive. Take in the beauty of our open-air atrium by the indoor waterfalls. Host your function at the Embassy Suites Orlando - International Drive/Jamaican Court hotel. Our Executive Boardroom provides meeting space near the convention center and Orlando businesses. Relax in our outdoor pool, exercise in our modern fitness center, and enjoy complimentary WiFi. * Service of alcohol subject to state and local laws. Must be of legal drinking age. Highlights All-suite hotel near International Drive and Orange County Convention Center Complimentary scheduled theme park transportation to Universal Orlando(R) Resort, SeaWorld(R) Orlando, Wet 'n Wild(R), & Aquatica™, SeaWorld's Waterpark International Drive hotel steps from shopping, dining, and entertainment Complimentary cooked-to-order breakfast and Evening Reception* Complimentary WiFi, outdoor pool, and modern fitness center Perfect Orlando event venue for business meetings, weddings, & more for up to 300 guests What to do around here Our Embassy Suites Orlando International Drive/Jamaican Court hotel is a proud Universal Orlando(R) Partner Hotel providing complimentary scheduled transportation to Universal Orlando(R) Resort, a complimentary cooked-to-order breakfast, and a complimentary Evening Reception*. Drive less than 8 miles to visit Walt Disney World(R) Resort, including: Magic Kingdom(R) Park, Epcot(R), Disney's Animal Kingdom(R) Theme Park, and Disney's Hollywood Studios(R). Discover exciting shopping, dining and entertainment steps from our International Drive hotel. In addition, ride the I-Ride Trolley along International Drive, which stops at Orlando's famous outlet malls and the Orange County Convention Center. Other notable attractions include the Mall at Millenia, The Holy Land Experience, and the Amway Arena. ... more   less 
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Also Known As:
Embassy Suites Hotel Orlando
Embassy Suites Orlando
Orlando Embassy Suites
Embassy Suite Orlando Jamaican Court
Embassy Suites By Hilton Orlando International Drive Jamaican Court Florida

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