We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Embassy Suites by Hilton Orlando - International Drive / Convention Center
Ranked #132 of 342 Hotels in Orlando
Reviewed 6 July 2014

We were traveling with a party of 6 , five were my family and one friend of my sons. We had booked two rooms at the hotel .The hotel is old and outdated and does not deserve the rating it currently has. The staff however are pleasant and helpful and try to there best to make your holiday enjoyable.
The rooms are split into two , a bedroom with two double beds small living room with a bed settee. The bedroom décor is old and dated but clean, the beds are comfortable.
The living room has sink and small microwave if you wish to buy something to heat up, but no plates or cutlery to eat from. there is coffee machine also but no milk or sugar in room.
The bed settee has the thinnest mattress I've ever slept and was dirty with visible stains on the outer fabric probably due to wear and tear based on age. My daughter was supposed to have this bed but she found it so uncomfortable that we ended up swapping on alternative nights. The bathroom is on the same level as the rest of the hotel dated with some signs of mold and corrosion on the metal door frames. The breakfast is included in the room rate, there is not a huge selection but ample for a two week holiday, and there is free drinks nibbles and cocktails each night ( happy hour).
If you are in considering this hotel and there is three adults or more per room you may want to consider an alternative, if you are a party of two and you can live with the décor and a dated hotel then the location is great, the breakfast included and free drinks at night and the staff are very pleasant.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Virgin Holidays
3  Thank n0wsc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this reviewResponded 18 July 2014

Thank you for taking the time to share your experience. It was great to read that you felt the team was pleasant and helpful during your stay. It sounds as if we may have missed the mark with part of the service though as we do place creamer and various sweeteners in all suites. I wish we would have had the opportunity to speak with you during your visit to address the sleeper sofa mattress. If we could not make it more comfortable or replace it, we would have been happy to send up a comfortable rollaway bed. I would still love to speak with you about your stay if you have the time. I can be reached via email at william.friedrich@hilton.com or via phone at (407) 581-4301.

Thank you,

Bill Friedrich

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,962)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,064 - 1,070 of 1,962 reviews

Reviewed 5 July 2014 via mobile

I read the other reviews before I booked and should have paid closer attention to a few things that were mentioned. First, the breakfast line is 20-30 minutes long and if you're patient enough to wait in the line, you will likely not be able to find a table. It's very unorganized and chaotic. Rather than having stations of various food like a typical buffet, there's one massive line for all the hot food and it's crammed in a corner...I think they want to deter people from eating here. It's a nightmare. Second, at 9am this morning, we heard what sounded like someone screaming about disney promotions right outside of our room. We finally figured out that there was a DJ in the parking lot, just below our room, who had speakers on his car and they were facing the hotel. We called to complain and the hotel said he comes every Saturday as part of a Disney promotion. It sounded like we were the only ones to complain. So much for sleeping in on our vacation. Third, we paid for a premium room to have access to free sodas and snacks but the machine was broken three times in 24 hours. Once again, we called the front desk. Service issues. Fourth, we just arrived back in our room at 4pm and the housekeeper hasn't been here yet! Back to the front desk. Fifth, the hotel is constantly out of pool towels. Not a huge deal in and of itself but overall, service overall is lacking and this place seems filthy.
The only reason I didn't rate this hotel a one is because of location and the management teams effort to address the problems. They did try hard to make it right and having been in management myself, I can only feel bad for them....they are responsible for a lousy product. This is not a typical Embassy Suites.

Stayed: July 2014
3  Thank Amyisnole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B_Friedrich, General Manager at Embassy Suites by Hilton Orlando - International Drive / Convention Center, responded to this reviewResponded 18 July 2014

Thank you for sharing your experience. Our goal is to provide a top notch experience and we clearly dropped the ball during your visit when it came to the pool towels and Food & Beverage. I am working with our new Food and Beverage leadership on ways to improve the breakfast service during the busy summer months and it is feedback such as yours that helps us continuously improve. We have also been monitoring the premium floor vending machine more closely to ensure that our guests have a seamless experience. In regards to the Disney DJ, we are a partner and they send out a "Rock Your Disney Side" Team on Saturdays during the summer to entertain our guests. I have spoken with our Front Desk about communicating this better to ensure that it is not an unwanted wakeup call. With that said, I would love to speak with you about your stay. Please email me at william.friedrich@hilton.com or call me at (407) 581-4301.

Thank you,

Bill Friedrich
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

Thoroughly enjoyed our stay. the price is excellent for a full breakfast and evening reception each day. The kids loved having an indoor and outdoor pool. Being able to see fireworks from our room was an unexpected bonus.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Suvoneer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

We just returned from our trip. We stayed at the embassy suites from 6/28/14 to 7/2/14. Yes the hotel is dated. They are however updating it. While we were their they were doing a lot of landscaping. We enjoyed the complimentary breakfasts which were very good. We found to get their a bit early between 7:30 am to 8:30 am worked well for us. The evening reception is good as well. Nice touch on their part. We also did the shuttles which worked out fine. It is within walking distance. We did go over to bahama breeze one night which is right across the street. Also Senor Frog's and many others five minute walk. Rooms are cleaned daily. Staff is very nice. Did not encounter anyone rude. A thanks to Derrick at the evening reception. Very polite. Only downside, out by the outdoor pool they could add some more ashtrays and clean it up a bit more. Also they could add a bit more handicapped parking as I noticed they did not have many spaces. Overall a good bang for your buck. Give them a try you will not be disappointed!

Room Tip: The rooms with very tiny balconies are good if you are a smoker. We stayed on the second floor. No p...
See more room tips
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank crittercat1205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2014

I was so impressed with the quality and the maintenance of this hotel that I had ask how old it was. I was told 30 years. To think of how many people probably travel in and out of this hotel weekly. Great job of keeping up this property from the landscaping to the atrium to the rooms very well done. Also as usual great food and spacious rooms.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank DLAndrews7274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2014

The hotel is in a great location. The rooms are nice and spacious. Breakfast was awesome! The staff was great and very friendly. The restaurant, Fisheye Grill, is awesome! The food is great and the staff was fantastic!

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank cmarchi917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Your typical Embassy Suites which is above your average hotel. I always enjoy the breakfast cooked to your order and Manager's reception. Close to lots of restaurants and clubs, walking distance. Bus stop right out front. Free self parking.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
1  Thank Elia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Orlando hotels
Florida Center
Homewood Suites Orlando-International Drive/Convention Center
Show Prices
Show Prices
Show Prices
Florida Center
Hampton Inn Orlando International Drive/Convention Center
Hyatt Regency Orlando
#30 of 342 in Orlando
5,904 reviews
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Orlando - International Drive / Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Orlando - International Drive / Convention Center

Address: 8978 International Dr, Orlando, FL 32819-9321
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#107 Romantic Hotel in Orlando
Price Range: £95 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando - International Drive / Convention Center 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Deluxe, all suite hotel located in the convenient, exciting International Drive area, surrounded by a variety of dining, entertainment and shopping venues. Accommodations are spacious one-bedroom suites with microwave, refrigerator & coffee maker. All guests enjoy a Complimentary Breakfast and free evening beverages daily! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Agoda, Southall Travel, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, Cancelon, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Embassy Suites by Hilton Orlando - International Drive / Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Hotel Orlando - International Drive / Orlando
Embassy Suites Orlando
Orlando Embassy Suites
Embassy Suites By Hilton Orlando - International Drive / Convention Center Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing