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“Good location, basic motel”
Review of Floridian Express

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Floridian Express
Ranked #294 of 341 Hotels in Orlando
Reviewed 20 February 2014

We stayed here for 13 nights in January 2014 on International Drive, the location is great, 20 mins walk to Universal Studios, near Wet n'wild and restaurants / bars / shops etc.
Our room was clean and tidy (but was not hoovered at all whilst we were there), basic motel with a room safe, iron, microwave and fridge. Included breakfast (bread, bagels and cake) - does need a refurbishment - would stay here again for the location. Friendly and helpful staff.

Room Tip: Higher rooms have less people passing by.
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  • Stayed: January 2014, travelled with family
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2  Thank smiley56Hampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, General Manager at Floridian Express, responded to this reviewResponded 22 March 2014

Thank you for taking the time to leave a review for the Metropolitan Express. Although your stay was satisfying we would like to make it the BEST! With helpful comments such as yours we truly believe we will be able to accomplish that in the near future.

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Reviewed 10 February 2014

Second visit to hotel as fantastic location. Parts of hotel have been refurbished and attitude of staff is significantly better.

During our stay we encountered an infestation of bed bugs on one of the two beds in the room and I reported this immediately to the Manager at reception. She was very professional and sent the Maintenance Manager to our room. He bagged all the bedding and advised us that all the clothes (new stuff purchased during our stay-about 2 full suitcases) which were sitting close to the bed would have to be put into a dryer at high heat in order to kill any bugs which may possibly have jumped. He also advised us that we would have to move rooms as the room would have to be fumigated. The Desk Manager gave us coins for the tumble dryers however this took considerable time (as labels had to be removed and colours separated, etc) in a very small non-ventilated room. We had then to pack up our belongings, move room and unpack again. When I asked, they fixed the toilet in it which was constantly running. The fridge was not clean and there was no microwave (although in the grand scheme of things, not that important). It was right beside the door to the corridor to the rooms and the pathway to both bar/pool and car park so therefore very noisy at night time. We had been ready to leave for a day at Universal just before 9.30am but after this happened, it was just after 2.30pm when we were eventually able to leave. This resulted in not only losing the value of our park ticket but a valuable day of our holiday as well. At time of checking out, I was told that the Manager had authorised a compensatory payment of 1 day's stay to be refunded to the credit card which had been pre-authorised, prior to arriving at the hotel. The member of staff went as far as to confirm the last 4 digits of that card number.
I always read reviews prior to booking any hotel as they give invaluable insight. I understand that many people complain unnecessarily about little things however I try to think the best, and I reported this incident in a very quiet and private way to save making any sort of scene. However the hotel have not kept to their word. Not only had the bed not been changed since we had arrived about 8 days prior, it had also been made daily by domestic staff and the large bugs remained unnoticed. This is not acceptable in any way in my opinion. The refund amount of 1night's stay did not in any way compensate us but it was a goodwill gesture which I agreed to, after the manager had been so obliging. I have remained patient and hopeful that their mistake was merely an oversight but I have emailed the hotel on 3 separate occasions since returning home in October, with not so much as a response.
I will not return to this hotel now and I will make sure that others know about it.

Room Tip: Get a room at a different hotel would be my tip!
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  • Stayed: October 2013, travelled with family
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1  Thank itsPauline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALittleInn, Manager at Floridian Express, responded to this reviewResponded 13 February 2014

Thank you for your review of the Met-Express. As part of the new management team that has recently came in, we appreciate the time you took to let us know your comments and we believe we have failed to meet your expectations. we sincerely apologize. We appreciate comments and feedback from our valued guests, as it helps us work harder to improve and correct our failings. Hope you give us another opportunity soon to show we can meet and exceed all of your expectations!

General Manager

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Reviewed 26 January 2014

We stayed here for 10 nights over the Christmas holidays and had a fantastic stay. Hotel is in a very good location 20 odd minute walk to Universal and two minute walk to wet n wild. Also close to lots of restaurants on I-drive...There is a great tiki bar on the hotel grounds as well that have Karaoke and Poker games throughout out the week, The staff are very friendly and great to talk to with lots of local knowledge. The rooms are very clean with a very comfy bed and good size bathroom. The only bad part about our stay was when we had to turn the air con off as it got to cold there was a lot of noise as our room was facing I4. It would not be a problem in the summer as you would need the air-con on all the time. They have no left luggage which can be a problem if like us you have a late flight. We had to pay extra to keep our room later when in fact if we had booked an extra night it would have worked out cheaper. we would stay here again if we return to Orlando

Any questions please ask and I will try and help you out.

Room Tip: Try and get a room not facing I4
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  • Stayed: December 2013, travelled as a couple
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3  Thank mat07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, General Manager at Floridian Express, responded to this reviewResponded 22 March 2014

Thank you for your review of our Metropolitan Express! We do appreciate all reviews; especially our valued return clientele! We have recently taken over as new management of the hotel and look forward to hearing more comments such as yours, where our entire staff can feel confident they are accomplishing the goal of making the Metropolitan Express as special as we feel it is to our guests. Looking forward to seeing you again soon!!

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Reviewed 24 January 2014

On arrival all seemed well until we were told there was a $5 a night service charge ($65 for the 13 night all paid before being given a room key) . Went to the room and slept, the next morning when wanting a shave and shower we found there was no hot water. Spoke to reception who sent a maintanence man to check, he said there was a leak under the sink but got the shower working. The next day the sink worked but the safe didn't. We were told that we'd have to move rooms if we wanted a working safe, which we did. On arrival in the room we found that the bathroom door didn't close and there was no plug for the sink or bath. The reception told us that we weren't allowed a plug due to previous guests overflowing a sink and flooding downstairs (this wasn't our fault and shouldn't be penalised). The door was supposed to have been repaired but still doesn't close properly. Overall standard is extremely POOR. Breakfast consists of: - Cereal, Toast, Bagel and Danish Pastry on a first come first served basis.
Overall AVOID this hotel like the PLAGUE

Room Tip: Choose a different hotel altogether
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  • Stayed: January 2014, travelled with friends
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2  Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, General Manager at Floridian Express, responded to this reviewResponded 22 March 2014

Thank you for your review of the Metropolitan Express. As the new management that has recently taken over the hotel, we appreciate the time you took to let us know your feedback and it does appear in some areas we failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work hard to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon!

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Reviewed 23 January 2014 via mobile

Hotel is situated on international drive, walking distance to wet and wild, universal studios and island of adventure, its right next door to dairy queen and directly opposite the ponderosa resturant. Buy your theme park tickets from hotel reception you will get good deal. Beds are very comfy and rooms are spacious. Had a lovely stay at this hotel.

Stayed: March 2013, travelled as a couple
3  Thank shaunjazzb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, General Manager at Floridian Express, responded to this reviewResponded 22 March 2014

Thank you for your review of our Metropolitan Express! We do appreciate all reviews; especially our valued return clientele! We have recently taken over as new management of the hotel and look forward to hearing more comments such as yours, where our entire staff can feel confident they are accomplishing the goal of making the Metropolitan Express as special as we feel it is to our guests. Looking forward to seeing you again soon!!

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Reviewed 22 January 2014

We stayed in this hotel for 10 nights in January 2014.

The hotel staff were extremely polite and nothing we asked was ever to much trouble for them. The hotel rooms and corridors were clean. Breakfast was a continental buffet (cereals & bread/bagels/cakes) served undercover by the pool every morning. The room contained a microwave & fridge so we were able to store drinks and prepare food in our room for nights when we didn't fancy going out.

The hotel itself is located directly opposite Wet & Wild & has a free shuttle bus running to Universal, Disney & Sea World. There is a small supermarket in the car park, but a Walgreen's & seven eleven are only a minute or two away if walking.

There are plenty of options for dining in close proximity to the hotel, everything from KFC, McDonalds, Cici's Pizza & IHOP,to all you can eat buffets, steak houses & sea food.
This hotel may not be as modern as other hotels but for the price this hotel is very good.

  • Stayed: January 2014, travelled as a couple
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3  Thank trebbih66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, General Manager at Floridian Express, responded to this reviewResponded 22 March 2014

Thank you for taking the time to leave us a positive review, We do hope to see you when you return to Orlando.

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Reviewed 20 January 2014

Basically we just used this to sleep in so for the price it was perfect. Pretty basic but we could walk to Universal Studios which is all we wanted and there are shops and restaurants very close by aswell. Decent pool outside which was a bonus - my son played in pool while I sat sipping a cocktail on the poolside!

  • Stayed: April 2013, travelled with family
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Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, General Manager at Floridian Express, responded to this reviewResponded 22 March 2014

Being part of the new management here at the Metropolitan Express it is great to see that there are many positive reviews before we came aboard. Thank you for taking the time and we look forward to your next visit across the pond.

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Additional Information about Floridian Express

Address: 6323 International Dr, Orlando, FL 32819-8213 (Formerly The Metropolitan Express)
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #294 of 341 Hotels in Orlando
Price Range: £48 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Floridian Express 2.5*
Number of rooms: 218
Official Description (provided by the hotel):
The Orlando Floridian Express Hotel is located on world renowned International Drive, offers 218 spacious guest rooms and is conveniently located at the entrance to Universal Orlando. We provide a high-quality alternative for a wide range of travelers because we offer added amenities not found in many other hotels. We offer free daily Continental breakfast, free Internet and complimentary scheduled shuttle to Disney World and Universal Orlando Resort daily. We are within walking distance to an abundant number of shops, restaurants, and nighttime entertainment. Visit our heated pool and Tiki Bar! All guestrooms at the Floridian Express Orlando Hotel boast large windows, blond-wood furnishings and tropical-style décor in shades of teal and pink. Amenities include 25-inch televisions with premium cable channels and personal safes. Microwaves and mini fridges in all of the rooms. Your stay includes free deluxe continental breakfast, transportation to the parks, free safe box in rooms, free local phone calls, and wireless internet access in every room including the lobby and pool area. ... more   less 
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Also Known As:
Metropolitan Express Orlando
Metropolitan Express Hotel Orlando
Drive Inn
Holiday Inn Orlando
Floridian Express Orlando, Florida

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