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“Not 4 star but we weren't expecting that!”

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Floridian Express Hotel
Ranked #296 of 335 Hotels in Orlando
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Not 4 star but we weren't expecting that!”
3 of 5 bubbles Reviewed 12 May 2014

We have recently returned from a 10 night stay here and we got exactly what we expected, a budget hotel.....that's what we paid for!! Some people have reviewed this place expecting it to be 4 stars and been disappointed....what would you expect for £25 a night including breakfast?

Believe the other reviews, we experienced many of the same things:
Yes the corridors are hot and a bit smelly
Yes the wi-fi is only in the lobby, there are lots of people using it and it's slow
Yes the decor is dated
Yes you are likely to have some mould/rust in and around the bath
Yes our safe didn't work on the first night (but we were moved room the next day)
Yes our bathroom door was too big for its opening (but that just made us laugh!!)
Yes there are only 20 tv (sometimes fuzzy) channels (but who goes to Orlando to watch tv??)
Yes the breakfast options are limited (but it's included in the price and more than adequate to start you off on a day that's likely to include thousands of calories in your other meals anyway)
Yes the air-con is noisy
Yes the entry doors are left open (which actually does make you feel a little unsafe)
Yes the pool area is a bit scruffy
Yes the ice machines don't work (but there is a fridge in the room)
Yes our bathroom tap came off in your hand (again we just giggled)
Yes some of the staff were less than friendly (but others were lovely)

So if you're the sort of person who's holiday is going to be ruined by having to briefly walk down a hot, smelly corridor then this is NOT the hotel for you! If you want or are expecting luxury, again, this is NOT the hotel for you.

If on the other hand you're willing to spend your time outside the hotel and rough it a bit for the couple of hours you are inside, we found this hotel had:
A clean, comfortable bed
Clean towels
A great location for Universal parks (1 minute walk to wet n wild, 15 minute walk to Universal Studios/Islands of Adventure saving $17 a day in parking fees)
A budget friendly price tag

We read the other reviews of the hotel, still booked and still had an amazing holiday.

My only major complaint with this hotel is that they took our resort fee TWICE. We paid the fee ($50 + tax) in cash at the front desk on our arrival. We returned home to find the fee had been taken from our credit card as well. We were not informed that the fee had been taken a second time, we did not authorise it, sign for it or receive any paperwork to say it had been taken (or we would have queried it at the time). Despite having contacted the hotel a number of times via their website enquiry page (the only form of email I can find for them) we have still not received an acknowledgement, reply or refund. Be sure to bear this in mind if you choose to pay your resort fee in cash!!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank ThebigGreenbean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 19 May 2014
Dear guest, Thank you for your response. Although very to the point it is appreciated. Unfortunately with the heat and humidity there is little to be done about the hallways but we do strive to ensure the guest rooms are not of the same.
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1,469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (187)
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Lisbon, Portugal
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 10 May 2014

We stayed at this hotel on our way to the universal studios in orlando. So the good things i can point about it are the location, price, pool and the lady responsible for the breakfast area, which was really a nice lady. Everything else was disapointing. The hotel is quite photogenic, looks good on pictures, but when you look closer, it is bad, mostly due to lack of maintenance. Reception staff (we met 4) were quite unpleasant and unhelpful. The rug on the corridors was far too stepped on, old and dirty. Internet is only available in the lobby and i can tell you, its a rather big hotel, so expect everyone to be seating in the lobby after breakfast and after dinner (during the day everyone's gone to the resorts), meaning, you wont be able to access facebook, upload a picture or send an email. The room... First we were placed in a room with ripped curtains, inoperative safe, broken fridge, missing microwave and broken light in the bathroom (which makes me think how the hell the cleaned the bathroom after the previous guest left if there was no light on it...). We complained and the maintenance guy never came, so we complained again and got a new room. The new room had a broken door knob, "temporary" water tap knuckle, to make it look normal, but it didnt even fit in, so basically there was no tap and the hand support on the bathtube was completly unscrewed and disattached. It is an ok place to stay, but SO POORLY maintained that you really wonder what kind of service do they really want to provide to costumers.

Room Tip: So many hotels in orlando, just choose another place to stay. A place where they cherish their costu...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndreVz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 13 May 2014
Dear guest, Thank you for taking the time to leave a review for our hotel. I do truly apologize that this was a disappointing stay for you. We do attempt to make every effort to ensure our guests are satisfied. Your comments do help us to improve future guests stay.
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Dublin, Ireland
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 10 May 2014

This was our 4th time to Orlando and knowing that all we would use our hotel for would be to sleep in we took a chance on this budget hotel. Upon arrival we were greeted by Sarah the receptionist, quickest and most friendly check in ever. She gave us a room overlooking the pool with very little traffic outside our door. The room was ok. The tv old and the lamp a little temperamental but we didnt go to Orlando to sit in the room watching tv and reading. The breakfast was good considering it was free. Juice and coffee, cereal, bagels,bread for toast and either muffins or pastries. Ok, it's not the healthiest breakfast but it's free so if you dont like it go to ponderrosa and pay for it but dont complain about a free one. The lady in charge of breakfast has a difficult job at times keeping up with demand but was always in good humour. The only area that we thought let the hotel down was the cleaning. The rooms were ok to an extent, clean towels daily and the beds were changed regularly but the bathroom needed more attention. the one thing that really bothered me was the stairwells. They looked as if they were never finished being decorated and then left that way for a long time. I dont think they are cleaned, ever. The handrails are grimey and the steps always have sweetwrappers etc thrown around. While we were there a drinking cup was left at the bottom of a handrail. It was still there when we left 9 days later. Would I stay here again???? Maybe, common areas need a little tlc though.

Room Tip: Ask for room with pool view or elsechances are you will be looking at either the interstate 4 or a...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lisadooley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 13 May 2014
Dear guest. Thank you for taking the time to leave a response. We do appreciate our guests letting us know the good and bad so we can make every effort to improve the hotel and the stays of every guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 26 April 2014

I booked for 3 nights after I saw what the room was like I wanted to cancel I was told I paid up front so no refund. Room had stains on sheets,mold in bathroom air conditioner is so loud you cannot hear yourself think. The curtains were stuck to the windows and did not seal letting all the heat in and that is why the air would not shut off and would not cool the room. I am leaving anyway and will trygetting a refund later

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karenjb2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 2 May 2014
Dear Guest, Please accept my apologies that your stay was not up to your satisfaction. We are trying very hard to ensure that every guests stay is an enjoyable one. We do hope that next time you are in Orlando you do give us another chance to see the changes that have been made.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 April 2014 via mobile

After reading reviews on here this one came up good value for money. When u are out at the parks all day you just need a nice cozy bed and a place to store your stuff. When we stepped I did smell a little damp, but the air con is always put on when the room is cleaned and the room has carpets so think that's is why, also the sheets did feel damp because of this. The smoke alarm was bleeping as we entered the room, so after we dumped the suitcases in we informed reception and went to get so food, by the time we were back it was sorted. In the room there is a fridge and a microwave plus a hairdryer. Towels supplied in room and by pool. My bathroom door didn't lock but we were family so didn't matter so never reported. I was on ground floor opposite pool and tiki bar entertainment was not on our agender so don't know what others would expect you could purchase a drink and food and they do have things going on like poker night ect. The pool my girls loved not to busy and could swim at 10.00 pm. Yes photo's are true (sunloungers ) Breakfast is the same every day toast jam cream cheese, 4 types of cereals. Cakes ,Tea, coffee and fruit juices. They dont like you filling up your drink bottles for the parks.(understandable) And loverly ladies who provide more when needed, they just ask for you to clear away behind you and your children oh and leave them your spare change for their tip bins..it do get buzy at the weekends and some guest's while we were there was very noisy at 12-1am. After being in park all day this can be very upsetting. I was advised that I should have called front desk who would have sent security. Over all for what I payed for 18 nights plus the resort fee I was more than happy the bed was very comfy better than home and that's what mattered to me the most..I would stay here again you are right on all the things you would need and want to do with transfers to parks and I trolly to sea world,aquatica. We had a car to go to bush gardens it's over a hr away in tempa. Wet and wild opposite and universal 10 mins in car. Shop and dq's next door. Best western is where we had dinner six times in our stay they offer a buffet with lots to choose from good if your family likes different foods and they refill your coffee. They do breakfast lunch and dinner. Motel is cleaned very day and yes there is things that need repalacing or not working and outdated as overhearing at reception but be polite and maintance come round to sort it .

Stayed April 2014, travelled with family
Helpful?
5 Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 2 May 2014
Thank you for taking the time to leave a review for the Metropolitan Express. Although your stay was satisfying we would like to make it the BEST! With helpful comments such as yours we truly believe we will be able to accomplish that in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pgh,pa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 24 April 2014

I read a few bad reviews about this hotel after I had already booked it and was a little apprehensive when I pulled up to the front door. The place was clean and accommodating without being overly friendly. The room was large and generally quiet. I slept soundly every night but my last. The breakfast was adequate and had more coffee than I could drink. (I love coffee).
There was a nice little bar on the premises. the I trolley stopped at the front driveway and it was one of the first stops so I always had a seat. There were a LOT of restaurants within walking distance and many souvenier shops nearby. ( The "Everything Under $1.99 was the BEST)
My favorite part of this property was the clientel. There were people from all over the world. It was a melting pot of Disney vacationers. Its not a 5 star resort but for the money, its a bargain.

Room Tip: First floor near the pool made getting breakfast a breeze.
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank luvlife0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 25 April 2014
Dear guest, Thank you for taking the time to give us your feedback of your stay. The next time we truly hope you will be able to give us 5's on everything. As part of the new management company we strive to make every stay a positive one. We look forward to seeing you in the future.
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Canterbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 23 April 2014

Okay the rooms where not what was requested.
The pool was un-heated, which even in April means damn cold.
The childrens pool was filthy.
Unreliable electrics,

Okay a family holiday, so the stay calls for two rooms. Neither room is near each other, despite being booked together as a FAMILY booking while one room has no A/C to speak of, while the other has no extractor fan for the bathroom.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darklightuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike B, General Manager at Floridian Express Hotel, responded to this review, 25 April 2014
Dear guest, Please accept my sincere apologies that your stay was not as pleasant as you would have liked. As part of the new management company we strive to make sure every stay is a pleasant one. We do hope in the future you will give us another chance as we are working hard to make sure every guest has a pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Floridian Express Hotel

Property: Floridian Express Hotel
Address: 6323 International Dr, Orlando, FL 32819-8213 (Formerly The Metropolitan Express)
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #296 of 335 Hotels in Orlando
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Floridian Express Hotel 2.5*
Number of rooms: 218
Official Description (provided by the hotel):
The Orlando Floridian Express Hotel is located on world renowned International Drive, offers 218 spacious guest rooms and is conveniently located at the entrance to Universal Orlando. Floridian Express International Drive is in the heart of Orlando, walking distance from Wet 'n Wild and SkyVenture Orlando. This family-friendly hotel is within close proximity of Pirate's Dinner Adventure and Titanic the Experience. We provide a high quality alternative for a wide range of travelers because we offer added amenities not found in many other hotels. ... more   less 
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Also Known As:
Metropolitan Express Orlando
Metropolitan Express Hotel Orlando
Drive Inn
Holiday Inn Orlando
Floridian Express Hotel Orlando, Florida

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