Staying here for 6 days while attending a conference. Picked due to location and amenities through my time share (did not exchange a week). Room is nice, large, and has washer dryer, dishwasher, and cold a/c. Shower is fair, bed and pillows above average. Overall would have been more than satisfied...but...
-Booked for 6 days, they had me reserved for 7... Not.a big deal.
-Room doesn't come with housekeeping... They didn't inform me on check in (would have been nice to know, but blame is probably more appropriately focused on timeshare company, so let that slide)
-Fire alarms woke me up at 4:30am, no smoke. Walked outside, only my unit. After 5-10 minutes of sleepy hazy confusion, called front desk. Sent someone who disconnected all smoke alarms and suggested I go back to sleep. No thank you, I prefer to be protected by smoke alarms, I'll go to another room, to sleep again. Got up to go to conference (2 hours later), back to original room- alarms disconnected but still beeping. Sorry neighbors!
-Came back to room after conference, room key doesn't work
-New keys, front desk says all is ok. It was all checked out and all is well,
- back in room, only 1 of 3 fire detectors replaced... Apparently not terribly concerned about safety and fire alarms. Called front desk to inform them ( they said they would call right back). Not so much.
-20-30 min later, called again...oops, we will have it fixed
-2 more phone calls, nearly 3 hours later, finally fixed (???)
I am not a complainer, but get concerned when there are potential safety issues and poor communication. Really don't feel like staff knows how to problem solve. At this point, want out of property into another Marriott, but apparently they don't know how to do that. They offered me a small gift card at a
Marriott resort (lol), what I would really like is a restful resort and a good nights sleep ... Somewhere, anywhere else
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- Also Known As:
- Marriott`s Cypress Harbour Hotel Orlando
- Marriotts Hotel Cypress Harbour
- Marriotts Hotel Orlando
- Marriott Orlando
- Marriott Cypress Harbour
- Orlando Marriott
- Marriotts Cypress Harbour
- Marriott's Cypress Harbour Villas Orlando, Florida