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“Pure luxury”

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Marriott's Cypress Harbour Villas
Ranked #6 of 339 Hotels in Orlando
Certificate of Excellence
Beccles, United Kingdom
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Pure luxury”
Reviewed 15 April 2014

The downside was that we were only there for 1 week, we all would have liked to stay longer. Apartment overlooked the golf course and was very quiet and secluded. It was excellent and contained everything we needed. As there were 6 of us space was no problem. Everything was spotless and very well maintained, with even the flower beds neat and tidy.
We have decided that if we go back to Florida again we'll head for Cypress Harbour. Sad to learn that the Grande Pines golf course might not be there next year.

  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Brian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,056 reviews from our community

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Atlanta, Georgia
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

This is a fantastic resort. Older but well maintained overall. Very relaxed, with lots of fun activities for the kids. But 2 things prevent me from giving it 5 stars:

(1) When we arrived we were assigned a terrible unit in a building far away from all activities (pools, boating, etc.). Although they all look pretty much the same inside, ours faced a ditch with drainage pipes. Plus, the screen on the porch was torn AND the unit smelled of smoke. It's unclear whether someone had smoked inside the unit or on the porch. But it was unpleasant enough for us to ask to change units. After that, they kindly moved us to a room facing the lake. It was better located and didn't smell.

(2) We had so much fun that we inquired at the front desk about staying an extra day--and that's how we learned about the issue with room assignments. FYI, we booked directly thru Marriott's website, which offered a package with $30/day food credits. Unbeknownst to us, the price was much lower than usual (still more than $200/nt!). That could explain why we got the lousy building assignment in the first place. Anyway, the resort manager quoted us a rate that was higher than we would have gotten if we used Marriott's website to book the same package for one day. AND, after we said ok, he told us we would have to pack up and move to a different unit! When we asked about paying to remain in our unit, he quoted us a price that was higher than ANYTHING on Marriott's website.

Still, I can't bring myself to give this resort a poor rating. My family had a great time while there. Not sure if we would ever go back. We just really disliked the way the manager handled our request to stay an extra day. And we didn't appreciate being placed in the worst building in the first place.

I'm still so annoyed that I might raise this issue with Marriott headquarters. I think this resort should make it clear that some rates come with a lake view and some do not. We probably would have paid more for the lake view. If not, we would have at least understood why we received such a poorly located unit.

Room Tip: Try to get a building with a lake view and that's close to whatever activities you wish to parta...
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Stayed April 2014, travelled with family
Helpful?
3 Thank cautiousmom7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Cypress Harbour Villas, responded to this review, 18 April 2014
Thank you for your review of Marriott's Cypress Harbour! We apologize the original villa view you received did not meet your expectations. You may always make a view request pre-arrival and our team will make every effort to honor it. It is also concerning there was trouble extending your reservation by one day. At your earliest convenience, please send us your contact information to customer.care@vacationclub.com so we may reach out to you directly. You may also call the Customer Care team directly at 800-860-9384. Thank you again for your review and for staying with us at Marriott's Cypress Harbour.
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Chicago, Illinois
Level 6 Contributor
149 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 April 2014

This is a very nice family oriented resort and I would have given it an excellent rating except for what I mention at the end of my review. There are three pools, a small lake with pedal boats and a ferry that takes you from the clubhouse to the Activity Center. The units are all two bedrooms, two baths, one has a king sized bed, the other a queen, with a sleeper sofa in the living room as well as the queen bedroom. There is also a screened in porch off the living room which was a great place to enjoy morning coffee or play cards in the evening. The kitchen is well equipped and there are both gas and charcoal grills next to each building. There is also a separate laundry room in the unit with a washer and dryer. All the facilities are well maintained and the staff throughout the resort are courteous, friendly and efficient. The Activity Center has game rooms, pool tables, ping pong tables and a computer room as well as facilities outside for basketball, shuffleboard, etc. They also have bicycle and boat rental, as well as fishing gear.
The resort is conveniently located, near expressways, and about 5 miles from Universal, 8-10 miles from Disney, and around the corner from SeaWorld.
There is a Grill & Refreshment Stand on site where you can get burgers and pizza and salads and snacks. There is also a small market. For more substantial food there are several nice supermarkets within a mile of the resort and restaurants abound in the area.
The resort seems very large when you first arrive but it is very easy to walk or take a boat to any location. We also used the golf course while we were here - very nice.
My only criticism of this resort is that we have still not received a copy of our bill. We were told our final bill would be emailed to us (to save paper) and while I have called three times, we still don't have it a week later. However our credit card has been billed. It is unfortunate that an otherwise lovely resort could be so unprofessional on an important matter like the final bill.

Room Tip: The view from all the units appears to be good depending on whether you want to be near the pool or...
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  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Macorry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MVCI_Executive, Customer Care at Marriott's Cypress Harbour Villas, responded to this review, 16 April 2014
Thank you for your review of Marriott's Cypress Harbour! It's great to hear your family enjoyed their time with us in Orlando while visiting the theme parks. Please accept our apology for not providing your bill in a timely manner as this can be a very big annoyance. We would be happy to assist you with getting a copy and invite you to contact our Customer Care team at Customer.Care@vacationclub.com or at 800-860-9384.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC
Level 6 Contributor
140 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 8 April 2014

There's a lot to like here. Great view over the lake, fun pools and activities center, nice grounds, outstanding workout room. We were next to the activities center, but took the boat across the lake once. Mostly, we walked, though. Can't think of a bad thing to say, except that the lobby was being renovated and the reception desk was the bar. That is why the 4; otherwise the property is a 5 all the way. We enjoyed it very much.

Room Tip: They tried to give us a golf course view, but we held out for the lake view. Ended up on third or fo...
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  • Stayed January 2014, travelled with family
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Helpful?
2 Thank mooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 April 2014

The room is excellent, the service is excellent, the pool is excellent, There is food right there on site and its very reasonable. The property is located right next to seaworld which is a lot of fun and it is also very close to a lot of the disney properties. Marriott sets the standard that a lot of other hotels need to follow.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rob d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaGrange
Level 5 Contributor
90 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 5 April 2014

Just finished a week staying at Cypress Harbour. The 2 bedroom unit was very nice. One large bedroom with a two perdon whirlpool tub. The 2nd bedroom was somewhat smaller with a small couch. The living room had another large sleeper sofa. We had an end unit with a very nice view of a small pond next to the soccer field, very quiet unit.

There were plenty of activities for kids and also for adults. Plenty to keep busy. The Hawaa
iian show was pretty good and worth the time. The pools were busy but there were slways vhairs to be found.

Would definitely go back if I had children or grandchildren. It would be a great place for those days when you' re not ar Disney or Sea World.

Rooms were kept very clean and I've never seen a place with such a huge staff taking care of a place.

Enjoy...

Room Tip: The end units are very nice especially near the soccer field if you desire a quiet setting. Read t...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KaiDogLaGrange
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ellicott City, Maryland
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 April 2014 via mobile

Just stayed here with family. Beautiful facility with lots of options for families. We were traveling with our 22 and 18 year old so not into small children activities but really enjoyed the pools. Great happy hour. Marriott facilities as always clean and layout perfect. Definitely would come back.

Stayed March 2014, travelled with family
Helpful?
2 Thank Cindy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marriott's Cypress Harbour Villas

Property: Marriott's Cypress Harbour Villas
Address: 11251 Harbour Villa Road, Orlando, FL 32821-9302 (Formerly Marriott's Cypress Harbour)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Orlando
#2 Spa Hotel in Orlando
#4 Family Hotel in Orlando
#5 Romantic Hotel in Orlando
#93 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Marriott's Cypress Harbour Villas 3.5*
Number of rooms: 510
Reservation Options:
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Also Known As:
Marriott`s Cypress Harbour Hotel Orlando
Marriotts Hotel Cypress Harbour
Marriotts Hotel Orlando
Marriott Orlando
Marriott Cypress Harbour
Orlando Marriott
Marriotts Cypress Harbour
Marriott's Cypress Harbour Villas Orlando, Florida

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