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“Semi-decent lodging”

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Wyndham Orlando Resort International Drive
Ranked #212 of 340 Hotels in Orlando
Reviewed 10 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
1  Thank EMSMUI
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 20 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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3,290 - 3,296 of 3,685 reviews

Reviewed 10 June 2014

I would not recommend this hotel to anyone. Service at the pool bar was awful, the bathroom door would not shut properly, the air conditioning is terribly loud and I found a cockroach on my bed. Breakfast was very poor at $10 per person.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank grayelegy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 20 June 2014

Dear grayelegy,

I am very concerned to read your review, as this is not consistent with the standard of quality or service we seek to provide for our guests. I’d like to sincerely apologize for this uncharacteristic and unacceptable experience.

Please know that we are fully committed to making things right. I invite you to reach out at your convenience at 407-351-2420, so I can better understand your experience and begin to address your concerns.

Sincerely,

Rich Larkin
General Manager

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Reviewed 10 June 2014

I have never written a review about a valet before, but Bobby is the best around! He is incredibly polite and helpful to all guests, and goes out of his way to make sure that everyone is taken care of. The Wyndham is very fortunate to have him out in front, as their first point of contact.

Stayed: June 2014, travelled on business
2  Thank 777Reviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 20 June 2014

Dear 777Reviewer,

Thank you very much for taking a moment to share your kind words about our valet, Bobby! I look forward to sharing this review with him—he’ll be delighted to know that he was such a positive part of your stay. Please do not hesitate to reach out if there is anything else we can to do be of service at this time.

Sincerely,

Rich Larkin
General Manager

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Reviewed 9 June 2014

I made my reservation with Wyndham through the 1877 number listed online which is a gener call center for all wyndham properties. I explained i needed three rooms because i would be traveling with my family which included seniors and children under nine years of age. The agent was very professional with an exeptional customer service. However when i requested an early checked in she hesitantly let me know that this would not be a problem, i asked whether this would have an extra charge and she denied so. She made all notes pertinent to the reservations and when i checked in i was surprised by the staff with an extra charge for the early check in. As a front desk agent that iam, i believe this hotel lied and tricked me into going to the property. It is important to give the guests all necessary information before booking so that they can make an informed decision of whether or not to stay at the property. At the time i checked in, which was at four in the morning there was no choice but to pay the fee. Upon arrival to the hotel i called for directions and a man gave me an attitude and a very angry response only because i was lost. When i checked into my designated room the bathtub was dirty and the ac would not cool sufficiently enough. I rented the hotel only to sleep because my family and i spent the entire time at the parks, however when i checked out i was charged a resoet fee per room just because it is part of the price as the clerk stated. The clerk was all by himself attending guests and seem frustrated also because he did not give me time to let him know that none of the "resort" was used throughout my stay. The hote is also under construction and the only way to reach the parking lot near our designated rooms was through a small path where our big van had trouble fitting. Raja at the front desk was very cordial and treated us with great respect. However instead of the supervisor or manager in charge comming to speak to us regarding the early check in fee, he instead called her on the phone to tell her that we needed to be charged. Very unprofessional!! Not the service i was expecting from a wyndham property. I stayed at the wyndham in las vegas and the customer service does not come close at all. I will not stay here again. I do not appreciate being lied to. When people in the middle class go on vacation they plan a budget and surprises like these are unpleasant. If the general reservation line is not capable of providing the necessary information one needs in order to travel, they should simply not make reservations and transfer guests instead to the direct line of the hotel itself. Proper training is also necessary for clerks to have in order to know information sufficient enough of the hotel they are booking.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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1  Thank Yherrouet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 20 June 2014

Dear Yherrouet,

I would like to personally apologize for your experience before and during your stay. We understand that cost is an important consideration for all of our guests and I am sorry that there was any confusion about billing. The lapses in service on the part of our staff are also entirely unacceptable—I assure you that I will be addressing this with our team.

We are committed to making things right. Please feel free to reach out at 407-351-2420 so we can begin to make things right.

Sincerely,

Rich Larkin
General Manager

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Reviewed 9 June 2014

The Hotel is older but is very well maintained. What made this trip woundeful for me was the staff at the hotel. You can always tell when a business has great management because the staff are happy all the time. The staff at the hotel were quick to get me every small request like extra coffee in my room. Also folks that worked in the coffee shop and pool side bar were great! The hotel is close to the convention center and all the Orlando sites. The only thing that would have made the hotel nicer would be if they added a spa.

  • Stayed: June 2014, travelled on business
    • Value
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    • Cleanliness
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1  Thank Blondcurlygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 20 June 2014

Dear Blondcurlygirl,

Thank you for taking a moment to share your review. It was a delight to read all your kind words about our staff—we’re proud to work with some of the best in the business. I am very pleased that they were able to make your stay so memorable. With fantastic service, comfortable accommodations, and a central location on International Drive, there is so much to enjoy here. Although we do not have a full service spa on property, we offer a sauna and steam room within our Health Center, as well as massages by appointment. For other spa treatments, our concierge is happy to direct guests to a nearby spa. Please do not hesitate to reach out if there is anything we can do to be of service.

Sincerely,

Rich Larkin
General Manager

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Reviewed 7 June 2014

I've stayed at this property a couple of times when I've attended conferences at the Orange County Convention Center. The rooms are not bad, and the hotel has most of what you need, however, it's a bit outdated. It's a large property which requires a good bit of walking if you get a room at the back of the hotel. If you're not going to spend a whole lot of time at the hotel, it's a decent choice for the price.

  • Stayed: June 2014, travelled on business
    • Value
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1  Thank DWVAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 13 June 2014

Dear DWVAN,

Thanks for your review. We appreciate your continued patronage and hope to continue to be your resort of choice when you’re in the Orlando area. As you noted, our property is spacious, with 613 guest rooms and suites and more than 60,000 square feet of meeting space, all of which was recently revitalized. We are continuously improving our hotel and are confident you will be impressed on your next visit.

We look forward to seeing you again soon.

Sincerely,

Rich Larkin
General Manager

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Reviewed 6 June 2014

Room were very modern. Bed was great. Location was great. Service was great. I was there celebratiing my birthday. We had a bottle of champage and no cork screw we called the front desk, and they didnt have one. But they said they would send one up. What they did was have someone go to the store and we got a brand new one that was awesome. Pool was great pool bar was great. Bartends were very freindly. We just really enjoy it.. I give the place a 5 star in everything. I will be back... :)

  • Stayed: June 2014, travelled as a couple
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Thank gail r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this reviewResponded 13 June 2014

Dear gail r,

Thanks for sharing a few thoughts about your recent stay. We’re honored you chose to spend your birthday here at the Wyndham Orlando Resort, and we look forward to welcoming you back for years to come!

Sincerely,

Rich Larkin
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Orlando Resort International Drive

Address: 8001 International Drive, Orlando, FL 32819-9312
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Top resorts Hotel in Orlando
Price Range: £84 - £214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Wyndham Orlando Resort International Drive 3.5*
Number of rooms: 613
Official Description (provided by the hotel):
Experience an idyllic tropical paradise in the heart of America's most popular vacation destination at the newly multi-million dollar renovated Wyndham Orlando Resort International Drive, located at the epicenter of Orlando's ever-popular I-Drive. This Orlando resort hotel boasts an enviable location in the core of Orlando's premier tourist destination, with exciting changes currently underway, and features lush gardens and romantic lagoons, a delightfully restored and welcoming courtyard area, and a myriad of services and amenities. With Universal Studios Orlando and SeaWorld Orlando within easy reach of this pet-friendly Orlando resort - along with free shuttle service to both of these enchanting destinations - and the Orange County Convention Center just one mile away. From the moment one enters the sleek, inviting new lobby, the changes are at once noticeable and yet elegantly understated. Two heated swimming pools and whirlpools, a state-of-the-art fitness center and a sauna proffer ample opportunities for both relaxation and recreation. With 613 newly revitalized guest rooms and suites, guests will find beauty and serenity. Upscale touches like a pillow-top mattress, plush 100% BeWell bedding, fluffy feather pillows, shower massage and high-tech extras like a 40-inch flat-screen TV, MP3 docking station and on-demand movies ensure maximum comfort. Families with children will delight in the suites which feature bunk beds and play areas, and for a true Floridian experience, the premium rooms offer sliding glass doors with poolside views or direct pool access. ... more   less 
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Also Known As:
Wyndham Orlando Hotel Orlando
Wyndham Orlando Resort International Drive Florida
Orlando Wyndham

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