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“Worst Wyndham Experience Ever!”

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Wyndham Orlando Resort International Drive
Ranked #211 of 335 Hotels in Orlando
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst Wyndham Experience Ever!”
1 of 5 bubbles Reviewed 30 July 2014

When I got to my room the AC was broken and my room remained a constant 84 degrees until 8:30pm (I was exhausted from traveling since 4am that morning) and I finally called to switch rooms- only to get a room that smelled of mildew. The stories from my colleagues were horrifying, including doors not locking, cockroach in their rooms, no shower curtains and towels in their rooms when they checked in, and the list goes on. My room and many others smelled like mildew and because of that several of us had terrible headaches, sore throat, nausea and coughing. Wyndham should be embarrassed by the condition of this so called resort and the lack of organization and planning. There is only one "restaurant" and its a pool side bar basically, no spa...nothing.

  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
3 Thank navywifeHI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this review, 6 August 2014
Dear navywifeHI,

Thank you for taking the time to write this review. We are taking care to investigate the serious maintenance issues that you have reported, and can assure you that everything you’ve mentioned will be restored back to the high standards that our resort is known for. We apologize for the extremely uncharacteristic experience you and your colleagues had. As a follow up, taking your issues very seriously, I personally inspected your rooms and your departure and I would welcome a conversation regarding my inspection – please reach out to me at your earliest convenience, 407-351-2420.

Sincerely,

Rich Larkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,049 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (394)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

Having read the reviews before i left i was slightly nervous about our upcoming stay, but am pleased to say that the hotel was perfect for our needs.
The rooms were clean and cool, the swimming pool and grounds were lovely and the staff were extremely attentive and helpful.
The hotel is extremely well appointed and was perfect for us as we did not have a car, walking distance to the restaurants and complimentary shuttle service provided to all the orlando attractions.
would definately recommend.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank justine s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this review, 6 August 2014
Dear justine s,

Thank you for your wonderful review! We are so happy to hear that you were satisfied with the excellent service and many amenities that our resort has to offer, and that you had a wonderful vacation with us. We look forward to welcoming you back again very soon.

Sincerely,

Rich Larkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

I stayed at the Resort with a couple of girlfriends for two nights and we were really impressed! We weren't sure what to expect in Orlando, with chain restaurants on every corner, we really appreciated the trendy lobby bar and the service! The service was outstanding, the staff went above and beyond to take care of us. The rooms were comfortable and spacious, I would definitely stay there again! RECOMMEND.

  • Stayed March 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Alison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this review, 6 August 2014
Dear Alison S,

We appreciate you taking the time to review your recent visit with your girlfriends. We love to hear words such as “outstanding” and “impressive” and look forward to providing the same exceptional service and amenities next time you’re in Orlando. Thanks again—we hope to see you soon.

Sincerely,

Rich Larkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Daphne, Alabama
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 29 July 2014

The area around the hotel is under construction and that leads to poor parking situations. I had to park 3 buildings away on the grass near a fill basin as it was the last spot and I was a paying guest. NO bathroom ventilation and the bathroom was tiny. Tub had chips in it and the water pressure was, well no pressure.We had a dinner by the pool and the waiting staff was irritated by paying customers. I have never witnessed such arrogant ignorant staff. I did inform the lobby when I left. The morning crew was a delight but all it takes is one bad incident to ruin an image. It seems the wyndham bought out a cheap hotel, refurbished the rooms and built a new lobby/convention center on the property. No microwave (pay extra) no fridge (pay extra) and internet (pay extra), but they have 2 pools and a green water moat thingy. You can get more value for your hard earned money.

Room Tip: Ask for one that has ventilation that works, that would be a good start.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this review, 6 August 2014
Dear Chris R,
Thanks for taking the time to write us a review about your recent stay. We apologize for any parking difficulties due to construction around the resort. We can certainly understand your frustration and assure you the situation will be resolved by the next time you visit.
We appreciate you bringing service-related issues to our attention while on property, and also following up here. Anything less than friendly, accommodating service is unacceptable, and we will take steps to ensure yours remains an isolated, uncharacteristic experience. We hope to have another chance to serve you in the future so we can show you the true nature of exceptional Wyndham service.

Please do not hesitate to contact me directly if you would like to speak further.

Sincerely,

Rich Larkin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston Parish, Jamaica
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 July 2014

Fantastic hotel, we absolutely loved it -will be back for sure. Rooms were spacious & comfortable.
Staff very helpful and friendly. Excellent food especially at breakfast - very good choice on the buffet,great coffee also. Beautiful property & location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WyndhamOrlandoIDrive, General Manager at Wyndham Orlando Resort International Drive, responded to this review, 6 August 2014
Dear Beverly S,

We are delighted to hear everything went smoothly on your recent visit to Orlando. It was our pleasure to welcome you to the Wyndham Orlando resort for the first time, and we look forward to serving you again next time you’re in town.

Sincerely,

Rich Larkin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Orlando Resort International Drive

Property: Wyndham Orlando Resort International Drive
Address: 8001 International Drive, Orlando, FL 32819-9312
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Wyndham Orlando Resort International Drive 3.5*
Number of rooms: 613
Official Description (provided by the hotel):
Experience an idyllic tropical paradise in the heart of America's most popular vacation destination at the newly multi-million dollar renovated Wyndham Orlando Resort International Drive, located at the epicenter of Orlando's ever-popular I-Drive. This Orlando resort hotel boasts an enviable location in the core of Orlando's premier tourist destination, with exciting changes currently underway, and features lush gardens and romantic lagoons, a delightfully restored and welcoming courtyard area, and a myriad of services and amenities. With Universal Studios Orlando and SeaWorld Orlando within easy reach of this pet-friendly Orlando resort - along with free shuttle service to both of these enchanting destinations - and the Orange County Convention Center just one mile away. From the moment one enters the sleek, inviting new lobby, the changes are at once noticeable and yet elegantly understated. Two heated swimming pools and whirlpools, a state-of-the-art fitness center and a sauna proffer ample opportunities for both relaxation and recreation. With 613 newly revitalized guest rooms and suites, guests will find beauty and serenity. Upscale touches like a pillow-top mattress, plush 100% BeWell bedding, fluffy feather pillows, shower massage and high-tech extras like a 40-inch flat-screen TV, MP3 docking station and on-demand movies ensure maximum comfort. Families with children will delight in the suites which feature bunk beds and play areas, and for a true Floridian experience, the premium rooms offer sliding glass doors with poolside views or direct pool access. ... more   less 
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Also Known As:
Wyndham Orlando Hotel Orlando
Wyndham Orlando Resort International Drive Florida
Orlando Wyndham

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