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“Ok when you're in your 20's”

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Orlando Metropolitan Resort
Ranked #318 of 338 Hotels in Orlando
Tilburg, The Netherlands
Level 3 Contributor
2 reviews
“Ok when you're in your 20's”
Reviewed 24 December 2013

It was cheap, so what did I expect?
It was old and used, but clean.
The TV didn't work, as didn't the lights in the front of the room
They should do a renovation this winter or it will turn in a hotel with rooms payed per hour...

Room Tip: rooms overlooking the tenniscourt are nice
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  • Stayed December 2013, travelled solo
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Helpful?
Thank DaaN90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 26 December 2013
Thank you for your review of the Resort. As part of the whole management team (engineering dept and housekeeping dept ) , we appreciate the time you took to let us know your comments and letting us know we have failed to meet your expectations. For failing you, we sincerely apologize. We appreciate comments and feedback from our valued guests, as it helps us work harder to improve and correct our failings. Hope you give us another opportunity soon to show we can meet and exceed all of your expectations!
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united kingdom
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 December 2013 via mobile

Not the greatest stay we have had. The hotel needs some serious work. Our bed broke the first night and for the remainder of our 16 days we had a large piece of metal sticking out from under to hold it up. I cut my leg twice on this. The room was very tired and old and it was poorly lit etc. the pool was too cold to try with being January but that looked ok. The reception where reasonably helpful. It's a very basic motel but for the price it does the job if your not planning on being in alot.

  • Stayed January 2013
    • Value
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    • Rooms
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Helpful?
Thank SJM241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 17 December 2013
Thank you for your review of the Metropolitan Resort . We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

Jacksonville, Florida
2 reviews
Reviewed 11 December 2013

I read the reviews and thought "It can't really be THAT bad, can it?" It is. Read the reviews, and stay somewhere else. We experienced faulty locks, dirty and damaged carpet and furniture, dirt and hair in the bathroom and bed...the hot tub wasn't working, the elevators were dark, slow and scary, and the "Resort Fee" is a charge for access to the YMCA which was closed the whole weekend we were there. I wouldn't classify this place as a hotel, let alone a "resort", since all of the rooms have exterior doors (many look like they've been kicked in at one time) and there are few if any interior common areas. The only good thing about this place is its proximity to Seaworld, but it's unfortunate that the hotel owners won't fix it up and hire decent staff to run it.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Holly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 17 December 2013
Thank you for your review of the Metropolitan Resort . We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can meet and exceed all of your expectations. Hope you give us another opportunity soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
2 reviews
Reviewed 29 November 2013

Nov 28, 2013 travel date.

DO NOT STAY HERE! Room smelled of mold, no blanket provided and when asked, one was left by the front door. Room floor and carpet was dirty as my socks turned black. Toilet does not flush first time, you need to stand and flush multiple times, or hope it does it first time. towels are almost see through they are so old and worn. We had to go buy cleaning stuff to feel comfortable enough to sleep there.

Room Tip: Go somewhere else!
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  • Stayed November 2013, travelled with family
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Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 5 December 2013
Thank you for your review of the Metropolitan Resort . We appreciate the time you took to let us know your comments and we believe we have failed to meet your expectations. For failing you, we sincerely apologize. We appreciate comments and feedback from our valued guests, as it helps us work harder to improve and correct our failings. Hope you give us another opportunity soon to show we can meet and exceed all of your expectations!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston upon Hull, England, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 18 November 2013

Me and my children were booked here for 2 weeks starting 27th October - upon arrival given a room on 2nd floor. Door would not lock, lights only worked in half of the room and TV was broken, also filthy. Went back to reception and told them I would stay in the room as felt unsafe etc. Moved to ground floor room two doors from reception which appeared to be better. Woke up at 4.30am due to time diff and went for walk after about 1 hour. When we returned to room it was still dark and we were waiting for shuttle to Disney. Put on light and saw two cockroaches - one had crawled from under the bed I had just slept in also found another one in bathroom under towel. Disgusting!! Went to reception and complained - was told to go to Disney as planned and they would sort out another room on our return at 6.45pm. When we returned the receptionist had just booked us out of the room and not booked us anything else. Had to explain yet again to another receptionist who showed me another room which was filthy and had broken furniture. I asked to see the manager and was told they had just quit and they were the only person on duty. I decided I could not sleep there for a 2nd night and my children were terrifield about more cockroaches so left and booked into another hotel. DO NOT STAY HERE - every guest I spoke to said the same - dirty, sheets and bedding worn and unironed, bathrooms disgusting.

  • Stayed October 2013, travelled with family
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Helpful?
Thank Sharron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 20 November 2013
I would like to apologize for the situation you experienced during your recent stay at the Metropolitann Resort
I can certainly understand and appreciate your concerns.
We want all of our guests to have the best stay possible where everything is clean, in-place, of the highest quality, and in perfect working order. I am sorry that was not the case during your stay
You can be confident that we have followed-up on all of your concerns with our Maintenance, Housekeeping and the upper management Staff so that others are not disappointed as you were.
I thank you for making the effort to share your thoughts and I apologize again for your situation. You are valued as our guest and your concerns are most welcomed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 November 2013 via mobile

It was a good location near KFC and lots of other restraints and shops but it were not clean I would say an average hotel with good staff and great food. I would stay again if it were a bit cleaner. Also it is 7dollars to go to universal in taxi.

Stayed May 2013, travelled with family
Helpful?
Thank Jensen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 20 November 2013
Thank you for your review of the Metropolitan Resort. As part of the management team we want our valued clients to be happy at our resort, and we like to hear from them to see how we can improve and appreciate all comments both good and bad. It is only with comments such as yours that we can improve on our past failings. Please come see us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
thomaston
Level 4 Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 November 2013

i stayed here to spend some time with my grand children 1 was leaving for college not bad ,wifi in lobby, pool was nice and heated ,rooms were nice and clean ,really dont have anything bad to say about it close to everything right of of international dr

Room Tip: we had a room on the back of hotel quiet elevators located everywhere which was good for us my husba...
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank mikasgrammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Met_Management_Team, Guest Relations Manager at Orlando Metropolitan Resort, responded to this review, 12 November 2013
Thank you for your review of the Metropolitan Resort. As part of the new management team that has recently started at the hotel, we like to hear from our valued clients to see how we can improve and appreciate all comments both good and bad. It is only with comments such as yours that we can improve on our past and become the resort everyone expects. Please come see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orlando Metropolitan Resort

Property: Orlando Metropolitan Resort
Address: 8444 Austrian Court, Orlando, FL 32819
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #318 of 338 Hotels in Orlando
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Orlando Metropolitan Resort 2.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Orlando Metropolitan Hotel Orlando
Orlando Metropolitan Resort Florida

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