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“This hotel has potential. READ.”

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Orlando Metropolitan Resort
Ranked #322 of 340 Hotels in Orlando
Reviewed 27 April 2014

This hotel has alot of potential. It has a great location and decent amount of rooms. It just seems like the owners don't care to have a nice hotel. They should update the rooms just slightly, the rugs are just nasty and the TVs are old with bad quality. The bathrooms actually are nice and with 2 vanities your group can get ready much quicker. The staff is polite and helpful. The stairs and elevators are quite disgusting and the housekeeping comes at terrible times, either super early or late afternoon. The location is worth the price I suppose but this could be a much better hotel.

  • Stayed: April 2014
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3  Thank Mtblackford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Orlando Metropolitan Resort, responded to this reviewResponded 1 June 2014

We appreciate your feedback. As a new management team, we are looking for smiling faces and a staff that wants to take care of the guests. We are happy our staff were able to provide that service for you, especially with all the renovating in the property. Our focus is for not only the front desk staff to be cordial, but all the departments on property do the same. We are in the process of ordering more amenities that guests commonly ask for, to make it a more hospitable stay. Again, we thank you for your comment, and hope to see you again.

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467 - 473 of 1,616 reviews

Reviewed 25 April 2014

I had booked this hotel for 7 nights but could only last the first night.
It is very run down and possibly only suitable for back packer short stays.
I was talking to the new manager and the place is undergoing a complete renovation. Possibly in 6 months or so it will feel safer and cleaner.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Easytobook.com
2  Thank Patmcdonnell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

This is the worse hotel ever. The manager Robin is never there no wonder why it is a damp. The front desk agent, Stephanie, or something like it is the most horrible person I've ever seen in my life. This place should be closed. Mold everywhere, rooms sorry even roaches. ...DO NOT STAY AT THIS PLACE! !!!!!

  • Stayed: April 2014
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3  Thank Walkyria Coppo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2014

This building is completely destroy, more than 70% of the room is destroy, the rooms aren't clean at all, do yourself a favor do not stay here, not even for free.
You will suffer your vacation if you stay here, pictures on the web are a big scam.

Room Tip: Do not stay here, not even for free
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  • Stayed: April 2014, travelled with family
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1  Thank Fjcure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014 via mobile

Check in was fine.After changing two rooms because of dirtiness and curtains that didn't meet the bottom of the window frame (so anyone could look in), we were moved to two more rooms. We soon realised that we couldn't have a bath in either of the rooms because no metal plugs in bath.The shower was weak.Barely any water coming out of it!! A dried up contact lens in the bed? Raisins on the floor.Dirty floors.Guy outside swearing (badly) on his mobile.(The children heard everything.)We stayed one night only and luckily our travel company moved us.Oh and by the way resort fee of $5 a night per room.(for what).Luckily we got resort fee back for the rest of the stay.They need to do this entire hotel up.Felt so unsafe the one night that we stayed.Beware.

Stayed: April 2014
Thank TraveltoFlorida14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2014

The service was awful. We were given a room key and when we got to our room the door was propped open and dirty. We were given a room change and the same thing happened. It was a 30 minute wait to check in. We had to wait in the line to Getty the second room key. We had to wait in line again to get our money back. AWFUL place.

  • Stayed: April 2014
    • Cleanliness
Thank zoey930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2014

Annoying housekeeping, about 9:30 in the morning loud noises wake me up, some lady's and men speaking Spanish they were so loud they were the housekeeping PP, then she knocked on my door so hard and she said housekeeping, I said thx mam am alright she said ok, the she comes back 11 am the same thing happened and she opened the door, thx god I had the door locked from inside, and the 3rd time 12:30 noon I got up and opened the door I told her that I do not need any thing, she said I have to sign something, oh my god the worst housekeeping ever, cant get a good asleep in this hotel, the beds were good room was ok clean, bath to small, front door has a hole in the bottom can let rat or mouse get in.

  • Stayed: March 2014, travelled with family
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Thank Ibrahim350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victor C, General Manager at Orlando Metropolitan Resort, responded to this reviewResponded 1 June 2014

We very much appreciate your feedback. We are a new management team focused on providing excellent customer service during your stay. With the information you give us, we take that into consideration when finding better solutions to making the property clean and safe. Bear in mind, we are going through a complete transformation of the property, as well as focusing on proper training with the staff. Once our renovations our complete, we hope you try us again.

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Additional Information about Orlando Metropolitan Resort

Address: 8444 Austrian Court, Orlando, FL 32819
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #322 of 340 Hotels in Orlando
Price Range: £39 - £112 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Orlando Metropolitan Resort 2.5*
Number of rooms: 298
Reservation Options:
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Also Known As:
Orlando Metropolitan Hotel Orlando
Orlando Metropolitan Resort Florida

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