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“A Wonderful Hotel”

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Renaissance Orlando Airport Hotel
Ranked #86 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 12 September 2013

From check in to departure this property exceeds in customer service!!! Like all Renaissance Hotels, the hip, contemporary vibe is alive and well at the Orlando Airport. Great lounge and bar with incredible service from Alberto & Yvonne. Amazing flamenco guitarist in the lobby. This property has got some great leadership and it shows by the caring customer driven staff. Thanks for the wonderful experience at your fine hotel, we will be back.

  • Stayed: September 2013, travelled as a couple
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Thank KincardineOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 13 September 2013

Much thanks for such a delightful review of our hotel. I'm so excited to share your awesome feedback with our Renaissance team! Wonderful recognition of Alberto and Yvonne from our lounge - they will love to see this! This experience is absolutely the level of service we aim for. We are already looking forward to your return! Sincerely glad you enjoyed the live R Life lobby entertainment and our modern vibe. Again, thank you for taking the time to review and share your experience with fellow travelers.

Jim Berkley
General Manager

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785 - 791 of 1,118 reviews

Reviewed 11 September 2013

There are so many things to appreciate about this hotel. The gym was terrific, the room was nice, loved the bed and the shower. Finally a hotel with enough plugs on the desk. Why can't more hotels figure this out?

I usually stay in chains that provide free internet and breakfast, so having to pay for these wasn't great. But the room rate was good, so no big deal.

The only complaint I had was that crazy star design right in the middle of the bathroom mirror. At 6'4", it was directly in front of my eyes! Since that is the worst complaint I had, you can tell I was complete satisfied.

  • Stayed: September 2013, travelled on business
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Review collected in partnership with this hotel
Thank CRFjockey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 12 September 2013

We were so happy to see your delightful review and hearing that our hotel delivered to your expectations. I am glad that the guestroom features pleased you so nicely. Understand what you mean about the mirror design. Our Renaissance staff members are passionate when it comes to taking care of our guests and providing memorable experiences. Again, thanks for taking the time post a review and I've shared your comments about your stay with our team and we do hope you will visit our hotel again soon!

Jim Berkley
General Manager

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Reviewed 11 September 2013

My stay at the hotel was good except that our bathroom had a strange smell. This affected our stay there because the smell would spread to the entire room and it was hard to sleep/breath with the bathroom door open. Other than that, everything else was good.

  • Stayed: August 2013, travelled with friends
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Thank Prisca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 12 September 2013

Thank you for your candid review of our hotel. Extremely disappointing for our team to see that your hotel stay with us fell below expectations. This is definitely a non-typical experience at our Renaissance and do hope you'll accept our sincere apology for this less than satisfactory stay at our hotel. I certainly would like to have a second opportunity to make things right with you and get a little more data (if you are willing to share) of your stay dates and room number to allow us to dig deeper to the root of the reported issues. You may reach out to me personally at jberkley@jhmhotels.com if you are willing to allow us to research your concerns. Again thank you for your feedback and I look forward to hearing from you.

Jim Berkley
General Manager

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Reviewed 9 September 2013

Rae Jean and Ruth were very friendly and accomidating to us. We were there for a MS function.Rae Jean fixed my coffee perfectly. I said lots of cream and lots of sugar and that how she brought! I was very impressed. I also liked the decor of the hotel. And the friendliness of all the staff we encountered. Thank you for your help! Also one of my friends doesn't eat meat and Rae Jean fixed her a plate with no meat, that was impressive, most places would say,"take it off" or "don't eat it", but she actually took the time to fix it. Thank you so much!

  • Stayed: September 2013, travelled on business
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Thank Trish J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 11 September 2013

Thanks so much for the pleasant trip experience you posted about your recent stay with us here at Renaissance Orlando Airport Hotel. Your great comments about Rae Jean and Ruth make our day here at the Renaissance! The team here thrives on this type of guest experience feedback and I've shared your comments with the entire hotel management team. We look forward to you returning again soon.

Jim Berkley
General Manager

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Reviewed 5 September 2013 via mobile

This property is very close to the airport. Makes a great layover location or site for a meeting. No noise was heard from aircraft while we stayed there. This property is well maintained and that staff provides excellent service. Shuttle service was prompt and helpful. There are several restaurants within walking distance, as well.

  • Stayed: September 2013
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Thank Celticsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 6 September 2013

Thank you so much for the wonderful review you posted about your stay with us. We are delighted our staff and hotel provided a great experience for you, especially our fantastic airport shuttle service! We greatly appreciate the positive comments. I've shared your review with our team. We do hope to have you as a guest again one day!

Jim Berkley
General Manager

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Reviewed 3 September 2013

This was truly a relaxing Business Meeting!
It has a very warm and inviting, up-to-date feel to the atmosphere (from the moment you check in to the express room check out). The staff was so accommodatiing and always smiling. My Team came in on Thurs and they were impressed as well!

Thanks, look forward to my next stay in Orlando----Renaissance Orlando Hotel Airport!!!!

Room Tip: 7th floor is sooooooooo quiet!!!!
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  • Stayed: August 2013, travelled on business
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Thank Dorothy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 6 September 2013

Your awesome review of our hotel is greatly appreciated! Glad we were your selected hotel for your conference and we pride ourselves on being the #1 rated meeting & conference hotel in the Orlando airport area. I've shared your wonderful comments with all of our Renaissance team members. Each of them take great pride in delivering the execllent guest service experience that you wrote of. We sincerely hope that you are a return guest soon with us. Thanks again!

Jim Berkley
General Manager

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Reviewed 3 September 2013

Beautiful hotel from the grounds to the rooms. The beds are so comfortable. Staff is always very helpful. We like to stay near the airport when we have an early morning flight. This hotel is by far the cleanest and prettiest than any other hotel close to the airport. The free shuttle service runs every 30 minutes and is just a short drive to the airport.

  • Stayed: August 2013, travelled as a couple
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Thank Michele L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this reviewResponded 12 September 2013

Thank You from the Renaissance Orlando Airport Hotel for your excellent review. We were so pleased to see your delightful feedback and hearing that our team delivered exceptional service. We truly thrive on hearing how we are doing in the eyes of our customers because our Renaissance ambassadors are passionate when it comes to taking care of our guests and providing memorable experiences. We do hope you will visit our hotel again soon and we look forward to serving you in the future.

Jim Berkley
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Orlando Airport Hotel

Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#34 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#101 Family Hotel in Orlando
Price Range: £101 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando Airport Hotel Florida
Orlando Renaissance

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