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“Great experience- food services”

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Renaissance Orlando Airport Hotel
Ranked #79 of 337 Hotels in Orlando
Certificate of Excellence
2 reviews
“Great experience- food services”
Reviewed 24 September 2013 via mobile

Susan, Carolyn and crew were fantastic and cudos to the chef team for providing us with some amazing food for our Florida Realtors conference. GREAT hotel and great job by the staff! I'm sure we will be back again for another visit

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DynamoCraig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 25 September 2013
Thanks very much for your great Trip Advisor review.We love hearing feedback from our guests and sincerely appreciate the wonderful remarks that you have provided. Great to have your group here again and I will share these with our staff and truly appreciate the special mentions of our banquet services team that you gave the awesome recognition too!! I will certainly share with them personally. We look forward to having you here again very soon!

Jim Berkley
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
Bradenton Beach, Florida
2 reviews
Reviewed 24 September 2013 via mobile

The rooms are great and the staff is awesome especially Susan, Tim, Carla, Alsee and Mel in the food service area! Location is ok based on proxmeity to air port and too far from international drive but overall great!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barrygrooms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 25 September 2013
Thank you so very much for your wonderful Renaissance experience review.We truly enjoy hearing feedback from our guests and sincerely appreciate the glowing remarks that you have provided. I will share these with our staff and truly appreciate the recognitions of our banquet services team by name. I will certainly share with them personally. We look forward to having you here again very soon!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 September 2013

The hotel staff were fabulous. We held a workshop and a reception. RaeJean was a wonderful host and the food delighted all our guests. We appreciate the work the staff did and look forward to hosting another event there next year! Thank you RaeJean,Tim, Susan and Edgar!

Room Tip: rooms on the lower floors seem quieter and cooler (temp)
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank peggy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 19 September 2013
Thanks for the wonderful words and great review on your recent meeting. Our banquet team enjoys so much seeing the recognition you have provided. Our Banquet Service team is currently ranked #1 in the Renaissance brand system and we are very proud of them. I will share your review with our whole staff and again thanks so much for the nice review.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nixa, Missouri
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 September 2013

After our cruise we stayed at the Renaissance near the airport, which was perfect. The Renaissance has a really nice pool, Very clean and updated rooms. The staff was so friendly and really made you smile. The hotel has a Airport shuttle that is complimentary but don't forget to tip. They work hard lifting all the heavy luggage so you don't have to.
I will stay here again if I ever get the opportunity to go back to orlando. Its nice knowing your in a clean room and so well taken care of. There is a restaurant in the hotel which we did not get the opportunity to eat at.
A+ Hotel

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 17 September 2013
Our appreciation to you for your selection of Renaissance Orlando Airport Hotel and your kind and upbeat review of our hotel during your recent visit to Orlando. We are simply delighted you had such a pleasant stay and I have shared your comments with all of our team. Your review has made our day!! Our staff looks forward to welcoming you back soon!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2013

This Marriott Renaissance Hotel in Orlando, Florida is located near Orlando International Airport, with easy access to main roads into the city. Every guest is greeted by a doorman with a smile on his face and a warm welcome in his voice. As you enter the lobby, you are welcomed by every staff member. Before reaching the front desk, staff is already welcoming you and is eager to be of service. Chelsea and Genalyn have been my main contacts. Their customer service skills and personalities make me feel like family during my stay. They make sure my reservation is accurate and quickly processed, so checking in is a breeze! There is always plenty of parking if needed in a secure lot adjacent to the hotel. The rooms are also very welcoming. They are well lighted, spacious, clean and fresh in appearance. I especially appreciate the amenities provided for my use. I travel to and from Orlando frequently and this Marriott Renaissance Hotel is my chosen place to stay. I highly recommend it and compliment the management and staff on their outstanding service, courtesy, respect and friendliness.

Room Tip: Rooms with queen beds are spacious.
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank R B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 14 September 2013
We are so appreciative that you took the time to share this outstanding trip experience here at our Renaissance. Thank you so very much for your fabulous review. So glad that our hotel service teams provided these great experiences for you and your ongoing repeat usage of our hotel means the world to us! It is rewarding for us to learn how experienced travelers such as yourself view the hotel amenities and service. We love that you enjoy our “Renaissance Hospitality” and each and every one of the team in every department looks forward to your next visit. I will be sharing your review with the staff as well. Much appreciated!

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
761 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
Reviewed 13 September 2013

We stayed at the Renaissance because they provided their frequent flyers a better room rate than the Marriott across the street! If you pay them for your park and fly, your car stays parked for $2.00 per day while you go play somewhere....how can you beat that??? Marriott long term parking is $5.00 per day. MCO will set you back $17.00 per day to park. YOU do the MATH!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank USMA1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 14 September 2013
Thank you for the nice review of your visit to our Renaissance and we sincerely are grateful for the kudos on our Renaissance's upscale experience in comparison to others. So glad that our parking amenity added to your enjoyable stay as we do offer some exceptional parking deals to help our guests. We look forward to seeing you again when your travels bring you back to Orlando.

Jim Berkley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kincardine
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2013

From check in to departure this property exceeds in customer service!!! Like all Renaissance Hotels, the hip, contemporary vibe is alive and well at the Orlando Airport. Great lounge and bar with incredible service from Alberto & Yvonne. Amazing flamenco guitarist in the lobby. This property has got some great leadership and it shows by the caring customer driven staff. Thanks for the wonderful experience at your fine hotel, we will be back.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KincardineOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jim B, General Manager at Renaissance Orlando Airport Hotel, responded to this review, 13 September 2013
Much thanks for such a delightful review of our hotel. I'm so excited to share your awesome feedback with our Renaissance team! Wonderful recognition of Alberto and Yvonne from our lounge - they will love to see this! This experience is absolutely the level of service we aim for. We are already looking forward to your return! Sincerely glad you enjoyed the live R Life lobby entertainment and our modern vibe. Again, thank you for taking the time to review and share your experience with fellow travelers.

Jim Berkley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Renaissance Orlando Airport Hotel

Property: Renaissance Orlando Airport Hotel
Address: 5445 Forbes Pl, Orlando, FL 32812-9010
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Orlando
#30 Luxury Hotel in Orlando
#59 Romantic Hotel in Orlando
#101 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Renaissance Orlando Airport Hotel 4*
Number of rooms: 298
Official Description (provided by the hotel):
Guests will love the updated oversized guest rooms, 24 hour room service, local dining options and proximity to all Orlando attractions. Complimentary WiFi in the lobby, 20,000 square feet of meeting space, on property dining options, and resort style pool. ... more   less 
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Also Known As:
Renaissance Orlando Airport Hotel Florida
Orlando Renaissance

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