We arrived on Friday, April 27 around 12pm. We where check in and sent to the wrong place in the resort. I told the lady that it was not what I had booked in for. Her response was that the room was not ready. I then reply and said that I was paying extra to stay at the main tower, she then quickly snatch the papers out of my hands and said with a rude behavior "then see ya at 3". Without any explanations she was sending me to the wrong place. She needs to be more friendly and willing to explain things without getting attitudes. later on we ask one of the valet parking guys to hold our bags. They where so helpful and friendly that we left our bags with no worries. We went on to enjoy our day at Aquatica, and Seaworld. After we got back, there was a more friendlier staff that greeted us and quickly check us in. But despite this incident the hotel is a wonderful place to stay at. Our bed and room where clean every time we got back from the parks. The bed was comfy, and me and my girlfriend enjoyed the 3 beautiful pools. This hotel is within walking distance of Seaworld and Aquatica so that was a plus for us that didn't had a car. Unfortunately we where check out by the same lady and she didn't even bother on welcoming us again...But I honestly don't care because we went to enjoy our 2 weeks stay in Orlando and I cant wait to go back.
- Official Description (provided by the hotel):
- The Doubletree by Hilton Orlando at SeaWorld. Conveniently located adjacent to SeaWorld and its water park Aquatica and just minutes away from Universal Orlando Resort, Walt Disney World and the Orange County Convention Center. ... more less
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- Also Known As:
- Doubletree By Hilton Orlando At Seaworld Hotel Orlando
- International Plaza Orlando
- Doubletree By Hilton Orlando At SeaWorld Florida