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“Difficult to improve on!”

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Doubletree by Hilton Orlando at SeaWorld
Ranked #135 of 339 Hotels in Orlando
Certificate of Excellence
Dublin, Ireland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Difficult to improve on!”
Reviewed 3 May 2013 via mobile

Stayed here for 2 weeks at end April with my wife and 2 kids. Along with its superb location-we were able to walk to SeaWorld, and great rooms the highlights were;
- the endless buffet breakfast where Ingrid made our kids Mickey Mouse shaped pancakes every morning!
- cinema by the pool each Saturday night with up to date movies. When we were there they showed Wreck it Ralph and Tangled.
- excellent staff who occasionally would just hand cookies to the kids or stickers for no reason
- great restaurant food and ambience created by live music at weekends.
Couldn't recommend this Hotel highly enough-lots to do with 3 pools, mini golf, pool tables, table tennis etc.and situated right on I-Drive

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank portboy40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 6 May 2013
We can't thank you enough for your great review of your two week stay at the Doubletree by Hilton Orlando at SeaWorld. It is wonderful that you and your family were able to enjoy so much during your visit. We hope you have the opportunity to enjoy a stay with us again soon.
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Rating summary
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English first
United States
1 review
Reviewed 3 May 2013

The building was 2 stories with outside hallways. It looked like it was some other type of smaller hotel next door that was purchased and remodeled. The bathroom wasn't all that clean - there was some mold in the shower, some type of splatter on the full length mirror on the bathroom door and the toilet was running when we got into the room - had to remove the cover fix it. Overall it wasn't what we expected from a Double Tree.

  • Stayed April 2013, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 20 May 2013
We thank you for taking the time to share your perspective with us. We regret any inconvenience you may have experienced with your room and I will have the maintenance team look into and address your comments as needed. Thank you and we hope to welcome you back.
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Setauket, New York
Level 6 Contributor
191 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 3 May 2013

First, lets deal with the positives- overall the staff are very good, and the breakfasts are excellent.

But, parking is near impossible (we were informed that there are more rooms than parking slots). The rooms are dated (and not that clean). When selecting a room you are faced with two options - the main tower provides a traditional "hotel style" format, while the resorts are low-level motel style rooms configured around pools and or green areas.

Our stay was made even less satisfactory as we had to change rooms because of a yapping dog next door. On top of that there was extensive renovation work taking place. However the customer service staff were sympathetic and reacted promptly to our request to move.

Room Tip: If you're not travelling with children, then select the tower style rooms to avoid noise. If you...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 6 May 2013
We thank you for sharing your stay with us. It is our hope that each of our guests enjoys their time here and we thank you for your feedback and regret any inconvenience you may have experienced. We do appreciate you reaching out to us so we could address your concerns together. It would be our pleasure to welcome you back to the Doubletree by Hilton Orlando at SeaWorld to enjoy our renovations and restore your trust.
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Dublin, Ireland
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 May 2013

We were here on honeymoon for a few days while doing the theme parks. The hotel is lovely, really well designed and had lots of facilities. The front desk staff were very friendly and so helpful with everything. And the warm cookie received on arrival was a great treat. We were just behind the reception foyer and looked down onto one of the pools and the restaurant. The low level buildings were very nice compared to massive skyscrappers and the room ws lovely and luxurious and contained a small kitchenette.
The restaurant and bar were nice but overpriced and this would be my only complaint about the hotel but we used the diner across the road for a good breakfast and Delmonico's was a nice restaurant nearby at better prices.
The concierge was very helpful in relation to shops, transport and tours and they were so good with advice and tips that helped us out on our stay.
There is an idrive tram stop right outside which was perfect for getting around on nights out and was so easy to get around on. It was so useful and while it keeps people on the idrive, there is plenty to keep anyone busy and a short walk from some of the stops can get you some great eating and drinking establishments as well as the ones already on it.
Overall, really good hotel with excellent staff throughout who were only too happy to help guests out at all time and were very firendly to chat with also.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank PauloConn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 6 May 2013
Congratulations to both of your on your wedding! We are delighted you were able to stay with us during your honeymoon and we appreciate your kind comments. With so much to see and do in the area, it is great to learn our team was able to assist with any questions you had. Thank you and we look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld.
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Tampa, Florida
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 May 2013 via mobile

I checked in yesterday afternoon. and was greeted by Maureen at the front desk. When I questioned her about the rates decreasing she wanted to cancel my reservation and apply a penalty. I told her, no, I don't want to cancel it. She told me I was on the 14th floor and when I asked how many floors there were she said 15 and that my floor is a Hilton HHonors floor. I asked if the floor had been recently renovated and she said she didn't know. I asked if my room was near the elevator and she said she didn't know. She obviously didn't know anything because there are 17 floors in the tower and floors 16 and 17 are Hilton HHonors floors. Her tag said she was a supervisor but even if it had been her first day of employment with Hilton she should have been given some basic training. She was very rude during his whole encounter. I had two friends check in after me who were both given rooms on the 17th floor so someone at the hotel must have known there were 17 floors! My room turned to be right by the elevator (which when I booked it months ago I asked not to be there). To top it off my neighbors sounded like they were filming a porn video! The sounds coming from the room were obscene. Two more night to go!

Stayed May 2013, travelled with friends
Helpful?
Thank Cullen47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 6 May 2013
It is disheartening to learn your experiences were not as you had hoped and we thank you for bringing these points to our attention. Thank you for sharing your perspective and we hope to have the chance to welcome you back to experience our hotel from a new point of view.
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 May 2013

I am sitting at my desk in the City of London thinking about my family holiday (due to start on 15th May 2013), and I would like to take the opportunity to say a big thank you to the Doubletree Guest Services team and in particular to April Willis (Guest Services Manager).

We booked our holiday through Thomson Holidays and I contacted the Doubletree to ask a couple of questions and to enquire about room upgrades for both my, and my nieces families (there are seven of us travelling in total). The response we received was very accommodating and to our surprise and complete delight we were given free room upgrades.

So a big thank you to the April Willis and the Guest Services team for making what will be a great family holiday that little bit more special.

See you all on the 15th!!! :0)

  • Stayed May 2013, travelled with family
    • Service
Helpful?
4 Thank JPW1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 6 May 2013
Thank you for your kind comments regarding your customer service experience. We are happy you were able to address your concerns prior to your visit and we look forward to welcoming you to the Doubletree by Hilton Orlando at SeaWorld.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poole, United Kingdom
1 review
Reviewed 30 April 2013

My parter and I have just returned from a 10 day holiday to celebrate my 21st birthday. We received a very warm welcome and the check in was very efficient. The level of service was excellent,and we were treated to complimentary drinks for my birthday. The location was ideal, central to all attractions and International Drive, with an I Trolley stop directly outside. All in all, a fantastic holiday, we hope to return one day.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Kathryn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubtletree_Orlando, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 6 May 2013
Happy Birthday! We are happy you were able to celebrate such a big milestone at the Doubletree by Hilton Orlando at SeaWorld. I look forward to sharing your feedback with the team and we hope you have the opportunity to visit us again soon. Thank you.
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Additional Information about Doubletree by Hilton Orlando at SeaWorld

Property: Doubletree by Hilton Orlando at SeaWorld
Address: 10100 International Drive, Orlando, FL 32821-8019
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Romantic Hotel in Orlando
#69 Business Hotel in Orlando
#95 Family Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Doubletree by Hilton Orlando at SeaWorld 3.5*
Number of rooms: 1026
Official Description (provided by the hotel):
The Doubletree by Hilton Orlando at SeaWorld. Conveniently located adjacent to SeaWorld and its water park Aquatica and just minutes away from Universal Orlando Resort, Walt Disney World and the Orange County Convention Center. ... more   less 
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Also Known As:
Doubletree By Hilton Orlando At Seaworld Hotel Orlando
International Plaza Orlando
Doubletree By Hilton Orlando At SeaWorld Florida

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