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“Somewhat disappointed”

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Doubletree by Hilton Orlando at SeaWorld
Ranked #130 of 338 Hotels in Orlando
Certificate of Excellence
Jacksonville, United States
1 review
“Somewhat disappointed”
Reviewed 20 August 2014

Check in was quick but directions to our room not clear. Room was nice enough but the bathroom smelled of urine. Yuck. Blow dryer old, on it's "last leg". Grounds were nice. Drinks at pool bar were good price. Tara, bartender, went extra mile. I think the breakfast buffet was a bit overpriced. Okay hotel but wasn't up to what I expected of Hilton.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Teri F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
Thank you for sharing your experiences with us. We are delighted you were able to enjoy our property and had the chance to spend some time by our pool. We regret we did not meet your expectations on every level and we thank you for bringing these points to our attention. For future visits, we do offer a Bed and Breakfast vacation special, which includes deluxe accommodations and breakfast each morning of your stay. Kids age 12 and under eat free. We also want to let you know that during check-in, our guests receive a resort guide with discounted coupons for several of our outlets. For those that prefer, we also offer an a la carte menu. We hope to welcome you back so we may win you over completely.
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English first
kansas dity, United States
2 reviews
Reviewed 20 August 2014

The rooms were nice. Everyone (Staff) was friendly that i encountered. I appreciated the cookies they were very good. I appreciated the laundry mat on the property. I like the swimming pools. The signage was very helpful.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
It was a pleasure to welcome you to the Doubletree by Hilton Orlando at SeaWorld. I am happy to read that you were able to enjoy so much and had the opportunity to spend some time swimming in our pool. All of our guests can enjoy our signature cookies while here and we are glad you liked them. It is our hope to welcome you back the next time you are in the area. Thank you.
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United Kingdom
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 19 August 2014

Myself and my family (husband and two boys) stayed at the Doubletree for three weeks. Before our trip i had emailed the hotel with various requests. Evelyn Howe had provided excellent service, responding to my requests and insuring that they were carried out. Check-in was quick and went smoothly. At this point we were given our first (of many during our stay) delicious cookies. Couldn't wait to eat them! We had asked to stay in the tower. Our room was on the 14th floor. Room was dated, but functional and clean, with a lovely view of Seaworld and Aquatica. The room was cleaned daily. The hotel has three pools. The main lagoon pool and children's pool were busy most of the day, however the Serenity pool always had plenty of sunbeds to choose from. The pools and pool areas were clean with plenty of towels for you to use, which meant that there was no need to use our own! There was entertainment provided daily at the children's pool where the entertainers did a good job keeping the children entertained. The film nights by the lagoon pool were great. Children could watch a popular children's film whilst relaxing in the pool. Parents could watch whilst sipping cocktails from the bar! We had no problems accessing WI-FI from our hotel room.
We used the restaurant most days. The buffet breakfasts were fantastic! Fresh orange juice and coffee was served to us and then we had to help ourselves to all sorts of cooked breakfast, omlettes were made to our specification, continental type breakfasts, fruit, cereals etc. The children ate for free so we felt that $40 between the four of us for a breakfast that kept us going until dinner time was great value. The Dinner menu was also very good and we were very happy with the quality. You have a choice of sitting inside or outside when eating. We always enjoyed sitting outside. We would like to mention Maria who was our waitress on many occasions. She was so helpful and friendly to us and always went out of her way to make sure we were happy with our meals.
Shuttles to the parks were great. TImes of the shuttles can be picked up from concierge. The only shuttle you needed to pre-book was for Universal which you needed to book the day before, although we didn't use the shuttle going there as it didn't pick up until 9.30am. This was too late for us as we preferred to get to the parks early. However, we did use it to come home as it picked up at 6.00pm or 8.00pm. If you have tickets for Seaworld make use of the 'quick queues' available at concierge. These passes are really great as you just 'skip' the queues straight onto the rides!
The hotel is in a fantastic location. I think it is at the 'better' end of International Drive. We didn't hire a car, but never felt that we needed to. There is the Village Inn across the road which we went into a couple of times and the I-Trolly (bus stops are directly outside the hotel) take you up and down International Drive. At the bus stops it lists the main restaurant/shops/attractions along its route and which bus stop to get off at, so very easy to use. Seaworld is only a 5 minute walk away, by using the back gate. Universal is about 15 minutes drive away and Disney is about 20 minutes drive away. We used the cabs outside the hotel on several occasions (mainly to get to Universal). I have to agree with other reviewers that they are more expensive than the yellow cabs, however we took this into consideration when deciding not to hire a car and to be honest, when we were leaving the hotel at the crack of dawn to spend a day in the parks its was nice to just be able to get straight into a cab with no fuss or booking! A cab to Universal cost $25, however on the return journey using the yellow cabs from the park it cost $18.
As we were there 3 weeks i made good use of the launderette at the hotel. Washing machines and dryers cost $3.25 each and there is a machine that you can obtain washing powder from. We went across the road to the 'gas station' where we bought washing powder and conditioner. They also sell bottles of water which are considerably cheaper than at the hotel as well as other usual items (crisps/snacks/beverages).
If i had to say what' thing' stood out about the Double Tree by Seaworld it would be the amazing service provided by all the staff. They all do their best to make sure your stay is the best. If you have any problems or are not happy about something, don't hesitate to call the 'care line' or speak to reception as we found them brilliant at their jobs. We would like to 'thank you' to Dave Woodstein the Care manager who looked after us and our niece who came to stay with us for a couple of nights during our stay.
I wouldn't hesitate to recommend this hotel if you are looking for somewhere that is conveniently located to all the parks and provides you with comfortable and relaxing surroundings after your long busy day!

Room Tip: Cant comment on the 'motel style' rooms as did not see in one, but Tower rooms were quiet an...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank sarahjs1530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
It was truly a pleasure to have you and your family here at the Doubletree by Hilton Orlando at SeaWorld. Your detailed review and suggestions for our guests are appreciated. Our team strives to provide our guests with our Whatever It Takes approach and we are glad you were able to experience this first-hand. I look forward to sharing your comments regarding Evelyn and David. It is great to read they were both instrumental in providing you with a stay that exceeded your expectations. As always, our team is available to help throughout your time here and we look forward to welcoming you back again soon and we thank you for your recommendations to others.
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Jacksonville, United States
1 review
Reviewed 19 August 2014

The best hotel I have stayed at in Orlando so far. During the off season it is also reasonably priced. Conveniently located next to Sea world, nicely landscaped and the kids loved the different pools.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Roy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
When staying at the Doubletree by Hilton Orlando at SeaWorld, you are in the heart of the amusement and entertainment area of Orlando. Our guests can easily walk to SeaWorld through our back gate or take our complimentary shuttle service. For future visits, we do offer a variety of special offers and our website provides details. It was great to have you here and we appreciate your wonderful comments. We look forward to welcoming you back the next time you are in Orlando.
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Cincinnati, Ohio
Level 6 Contributor
263 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 19 August 2014

I would give this hotel a 5 star rating if it wasn't for the expensive prices of their food and the parking fee. The hotel and room were very nice. We were there for a church convention so the room rate was lower and they didn't charge us the daily parking fee. We didn't buy any of their food because it was too expensive. Bottle of Coke was $3.50. They do have restaurants and a quick stop food place and a Starbucks. Right off International Drive area, so you can drive too restaurants, etc.

The good things. The grounds were lovely. Love all the plants. Great pool areas. Three pools, only tried out one. Lots of kid activities on the grounds. Very convenient to Sea World. The hotel gave me a free Quick Queue pass for Sea World that saved me $29 a person. There was also a good shuttle to Sea World. They have free shuttles to other attractions also. Shuttles were on time.

The room was very nice. We were in one of the garden rooms out near International Drive. Clean. Quiet room. Comfortable bed. Had a king bed room with a sofa. A free refrigerator would have been nice. If you want to pay, you can get one. Great large bathroom sink area. No smoking hotel.

I would stay here again, but only if the price was right, factoring in the daily parking fee.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank nursesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
It was great to welcome you and we are thrilled you were able to enjoy our beautifully landscaped property during your stay. Whether you are visiting the Doubletree by Hilton Orlando at SeaWorld for a convention, family vacation or on business, we have a variety of amenities for all of our guests to utilize. Our complimentary shuttle service is available to the area theme parks and our staff can answer any questions you may have. For future visits, our Deluxe Accommodations include a refrigerator and microwave. Otherwise, they can be requested, based on availability. Our parking fees do remain separate from our room prices. Not all of our guests utilize this service based on the availability of alternate transportation options. The I-Ride Trolley and LYNX bus system stop just out front of our hotel. We also have multiple dining options on-site and from grab and go sandwiches and other items at Max's Deli to sit down dining in Bamboo Grille or Sonoma Lobby Bar and small items in our Market Pantry, our guests have many dining options. In addition, at check-in, each of our guests receives a resort guide with discounted coupons for several of our outlets and kids 12 years of age and younger eat for free at our Bamboo Grille Breakfast buffet. Thank you for sharing your experiences and we look forward to welcoming you back again soon.
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Manchester, United Kingdom
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 August 2014

Nice for family experience, very clean and well kept close to everything so only a short drive to major attractions such as disney and universal. There is a lovely little pie place across the road called The Village Inn and they do very good breakfast at a very good price if you arent all inclusive! :) we ate there every day!

Room Tip: Rooms 200-400 Are sunnier and have a nicer view of the city rather than a view of the wall of anothe...
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  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Olivia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
Whether you are visiting the Doubletree by Hilton Orlando at SeaWorld as a family or on a business trip, we have many amenities for all of our guests to enjoy. Our complimentary Hilton StayConnected wireless internet services lets you keep in touch throughout our property; including guest rooms. We are centrally located in the heart of the amusement and entertainment area of Orlando. Our complimentary shuttle service is available to the theme parks and the I-Ride Trolley and LYNX bus stop just out front of our hotel. For any future visits, we do offer a Bed and Breakfast Vacation Special, which includes deluxe accommodations and our customer favorite, Bamboo Grille breakfast buffet each morning. Our website has complete details and is the best resource when booking your stay. Thank you for sharing your experiences and we look forward to welcoming you back again soon.
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014 via mobile

We stayed at the Doubletree@Seaworld for 2 weeks in july/august. We could not failt the hotel at all. Problems with no reservation ( thanks to ThomasCook) were dealt with by Lekiesha. She is a credit to this hotel. Room was amazing as were the grounds! I wish we had more than 2 weeks there. Expedia desk were very helpful. Got free fast passes to seaworld more than once! Free bus to Busch Gardens. All of the staff were so nice to us. Cant wait to come back! Thank you doubletree for an amazing experience!

Stayed July 2014, travelled with friends
Helpful?
1 Thank Andysherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree_Seaworld, General Manager at Doubletree by Hilton Orlando at SeaWorld, responded to this review, 26 August 2014
We are delighted to read that you had such a wonderful visit. While we understand there are times when travel can be difficult, we are happy you were able to relax comfortably in your accommodations. Our registered guests can receive a variety of special offers when visiting SeaWorld Orlando and we are glad you were able to enjoy this amenity during your visit. More details on our special offers are available on our website. We offer complimentary shuttle service to the area theme parks and our team is always available to assist with any questions you may have. We are delighted you had an amazing experience at the Doubletree by Hilton Orlando at SeaWorld and we look forward to welcoming you back again soon.
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Additional Information about Doubletree by Hilton Orlando at SeaWorld

Property: Doubletree by Hilton Orlando at SeaWorld
Address: 10100 International Drive, Orlando, FL 32821-8019
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#66 Romantic Hotel in Orlando
#69 Business Hotel in Orlando
#95 Family Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Doubletree by Hilton Orlando at SeaWorld 3.5*
Number of rooms: 1026
Official Description (provided by the hotel):
The Doubletree by Hilton Orlando at SeaWorld. Conveniently located adjacent to SeaWorld and its water park Aquatica and just minutes away from Universal Orlando Resort, Walt Disney World and the Orange County Convention Center. ... more   less 
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Also Known As:
Doubletree By Hilton Orlando At Seaworld Hotel Orlando
International Plaza Orlando
Doubletree By Hilton Orlando At SeaWorld Florida

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