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Sonesta ES Suites Orlando - International Drive
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Reviews (2,356)
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1,319
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All reviewsinternational drivetrio suitetwo bedroom suitetony romasfree breakfasttrolley stoplaundry roomhot itemsliving areahome from homefridge freezerown bathroomgreat holidaygames roombars and restaurantsfull kitchenthe sofa bed
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1,318 - 1,323 of 2,356 reviews
Reviewed 31 August 2014

This is our second visit to the Sonesta suites and we were even more impressed this time. The hotel has been fully refurbished to a superior quality. Our room was bright, airy and spotlessly clean at all times. The kitchen is a boon when returning from a busy day shopping or at the parks. The front of house staff are more than willing to help at all times, often going out of their way to satisfy. The breakfast area is always well stocked and never too frantic as many residents choose to breakfast in their rooms or in the garden area. We hope to return on our next Florida visit.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ImeldaM14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded 5 September 2014

Dear Guest,

We appreciate that you have taken the time to share your feedback regarding your recent visit. We are pleased that you and your family have enjoyed your visit and our reimagined property. It is our priviledge to have you as a repeat guest, and thank you for allowing us the opportunity to have you as our guest once again. We appreciate your willingness to return, and hope to see you and your family again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2014

This was the third time staying at this property - The second since it became the Sonesta and i have to admit I was very impressed. The upgrade really works well.
From the moment we walked in through the front entrance to entering into our room we could see the improvements. The hotel has been really brightened up and modernized
We stayed in a 2 bedroom suite on the 3rd floor- this really suited all our needs for our stay.
The main sitting room is now spacious with new furniture and fittings -. We had 3 TVs in the suite so no arguments over what people wanted to watch - The Wifi was much improved- this was according to our daughters - no complaints at all during our 12 day stay
Breakfast has a good mix of hot food and breads and pastries,fruit available - these were changed every morning.
We did not use the Hotel transportation to the parks ( so cannot comment) as we made our own way to the parks by both I-ride and Lynx buses - both have stops very near the hotel.
There is a large selection of restaurants very close to the Hotel which will suit all tastes and it is also close to a number of small shops and supermarkets where you can get your basics for your stay.The Hotel has a small shop where you can also get the basics if needed
There is a Laundry where you can wash clothes onsite which is not expensive
I would recommend this hotel - Any of the staff we had any dealing with were very helpful and pleasant at all times during our stay - I will return here when i next visit to Orlando

  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
3  Thank pmb1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded 30 August 2014

Dear Guest,

We often say that a repeat guest is the best compliment we can recieve, that said, we truly appreciate your loyalty to our property. Thank you very much for sharing your feedback, so others who may have visited us in the past, and get a better picture of where we are in the present. It is an honor that you are so willing to return to our property and we very much look forward to your next visit.

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Reviewed 27 August 2014

2 bedroom 2 bathroom spacious apartment on the 5 th floor. Just returned from a 2 week stay with 2 teenage sons. Newly refurbished and was pleasantly surprised upon arrival. Check in was quick and staff helpful. All staff were really friendly and would go out of their way to help you.
Clean towels were provided each day along with maid service. Maids changed towels and made beds and replaced kitchen roll, dishwasher powder etc BUT in the 2 weeks we were there floors were not mopped!! If crumbs were left on table due to rushing out to catch bus etc the maids would not clean up after you. I didn't once see any anti bacterial cleansers applied to sinks, toilet, bath etc that shocked me as in Europe maids clean floors and bathroom every day. I feel that if maids don't do a proper job cleaning the apartments the place could deteriorate quickly and that would be such a shame as so much money as has been spent on it.
Swimming pool was small but due to people visiting the attractions for much of the day the pool was mostly quiet. The first few days my family and I used the pool we managed to scoop out quite a bit of hair that had gathered between our fingers. Yuk!! The second week it had improved. There were loungers in the sun terrace and around pool area BUT no parasols to shade and have a rest from the sun. A few days temperature reached 107 degrees hot hot hot but no parasols around loungers to shade!!! The only two parasols that were at pool side were the ones around table and chairs. Definitely need more parasols especially where children and fair skinned people are concerned!! Towels were provided around pool area some needed to be thrown though as they were well worn and paper thin. Pool closed strictly at 10 pm. You couldn't even sit on the loungers around the pool either. You had to completely evacuate the whole area.
Outdoor jacuzzi was nice but temp was very warm though and you couldn't sit in it for long.
Breakfast was sufficient every morning providing you with toast, cereals, Danish pastries, muffins most mornings, scrambled, boiled and fried eggs, burgers, sausages, corned beef hash, bacon etc these foods were alternated each day not all served the same day. Tea, coffee, hot chocolate and juices were also available breakfast time only and not available any other time during the day which was a shame. Unless you made it up in your room using a percolator as no kettle in rooms.
Bar opened at 5.30 pm and no earlier. This time was happy hour 5.30 pm - 7.30 pm. Cheaper drinks in smaller plastic cups. No glass cups were provided at any time. Ishmael was a friendly bar man who was eager to please especially with the cocktails. Piña coladas were lush!! Shame bar wasn't open earlier so you could have a drink around the pool on a rest day from the parks.
Hotel provided transport to Disney and Universal( which required a ticket from reception.) at specific times. If you wanted to go outside these times you had to call a cab. A cab from Sonesta to universal cost around $10 each way that didn't include tips though.
I trolley stops were outside hotel and went every 20 mins. Most of the time they were packed and you ended up standing throughout the journey. Cheaper way of getting around though.
Sonesta ES suits are centrally located and has many restaurants to choose from within walking distance it also has a good few gift shops and has a really good crazy golf course opposite the hotel. Building work is going on opposite hotel also with a huge Ferris wheel and more shops which will be good when it's completed.
I would recommend these apartments as it's newly refurbished but rooms and pool do need a more thorough clean in order to maintain the clean new look.

Room Tip: 2 bedroom 5 th floor rooms. No rooms above you so no noise.
  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank AliJ0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded 30 August 2014

Dear Guest,

We truly appreciate all of the feedback you provided in your comments. Please accept our apology for any Housekeeping related issues, as this will be brought to our Housekeeping Managers attention to share with her team. All of your suggestions will be shared with the Management team, as we value all of our guests feedback and consider it when making decisions for the future enjoyment of our guests. We thank you for your willingness to recommend our property, and hope you and your family will visit us again in the future.

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Reviewed 27 August 2014

We really enjoyed our long weekend at Sonesta ES, we had two two bedrooms across from each other and at times there were 13 people (9 adults and 4 children, 3,3,3,and 6 yrs.) and we all had an area to eat and visit. 3 large flat screens in each bedroom and living area. Clean rooms, friendly staff. Helpful and eager to please. Refreshing from the usual hotels in the area.

Room Tip: Get the two bedroom two bath for extended stays with 3 or more people. No ovens, only microwave and stove top, but full sized fridge.
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Mrs_Michaels08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded 30 August 2014

Dear Guest,

Thank you very much for taking the time to provide your feedback regarding your recent visit. We are very pleased that you and your family enjoyed our reimagined property, and that the staff provided you with the quality service you deserve as our guest. We hope to see you and your family again very soon.

*Note to the readers, this family must have had two suites as our largest accommodation can only house up to 8 people.

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Reviewed 27 August 2014

just came back from our 3days stay at the Sonesta Orlando Intl drive it was wonderful I rent 2 bedroom suites so spacious and super clean employees super polite and helpful, breakfast delicious no complaints at all everything was perfect and location wise perfect as well, restaurant, fast food, souveniers stores within walking distance, thanks Sonesta Hotel for your hospitality, I will go back no doubts

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Silvia Suyapa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SonestaStaff, Manager at Sonesta ES Suites Orlando - International Drive, responded to this reviewResponded 30 August 2014

Dear Guest,

We appreciate you taking the time to provide your feedback regarding your recent visit, and for your appreciation. However, it is us who truly appreciate you as our guest, and we are so pleased you enjoyed your visit, and that you are so willing to return. We look forward to seeing you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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