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Hilton Orlando Buena Vista Palace Disney Springs
Ranked #205 of 336 Hotels in Orlando
Atlanta, Georgia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“disneyworld”
Reviewed 15 December 2013

We had a suite at the hotel, very neat and clean. It was convenient to Downtown and there is transportation to Disneyworld. You have to be early if you want a seat on the bus. I recommend to take advantage of the early hours and be there at 8 for the first bus, as this is the 3rd stop and usually later buses come full.
Breakfast choice is not much but the breakfast is good. Staff is courteous and helpful.
A pleasant 5 days in Orlando but not much at the Hotel.

  • Stayed November 2013, travelled with family
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Helpful?
Thank sarvapriya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, 18 December 2013
Dear Reviewer:

Thank you for taking the time to submit a reivew on TripAdvisor. We really enjoy receiving reviews such as yours because they assure us we are doing our job! And of course it is always great to hear that our staff is friendly and helpful.

We hope you will choose the Buena Vista Palace on your next visit to Disney World!

With Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (977)
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English first
Stowmarket, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 December 2013

We stayed 10 nights at this hotel in August 2013. Staff could not be more helpful. It has 1 restaurant which was very nice and separate bar where you can eat also. Food is reasonably priced for Disney area, but drinks are expensive! Has 2 pools with complimentary towels. The location is perfect for downtown Disney as its literally opposite the entrance, so you are never stuck for choice of restaurants and entertainment day or night! There is 1 free bus an hour to each Disney park from early to late. Do use the disney store in the basement as they sell just about everything you might not to find in a disney shop like medicines and cigarettes! If they don't have, they will aim to get it for you! We had a wonderful time here and would recommend!

  • Stayed August 2013, travelled with family
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Helpful?
1 Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, 18 December 2013
Dear Reviewer:

Your review of the Buena Vista Palace Hotel and its staff is awesome and we thank you for taking the time to post it for all to see! We try very hard to make our guests feel comfortable and your comments are proof that our efforts are showing!

Thank you for recommending us to others and we hope to see you back again, too!

With Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 December 2013

This rating would be a 4 out of 5 if not for the huge problem. The hotel is severely infested with mildew/mold. We arrived really late in the room and noticed the smell instantly but we didn't care then because we were sleeping a few hours. She woke up coughing really bad. Our room was on the lake side. The 2nd night we asked to switch rooms and we did. The 2nd room was also lake side and just as bad. Finally we were switched a 3rd time. The employee (male) knew about the issue and finally cracked and told us the mildew isn't as bad on that side. The room was fine on that side although it was kind of dirty. The rooms are not really clean. House keeping needs a serious overhaul. Run for your finger along the top of the bed frame for instance....gross......So anyways ABSOLUTELY do not take a room on the lake side.

Besides the health risks with the mold/mildew the hotel has great amenities and a really awesome location. Walking to Downtown Disney takes literally two seconds. You also can take busses from Downtown Disney to every Disney Resort/Facility so you don't have to pay parking at Disney.

The woman from Waco, Texas (I forget her name...sorry) was really sweet and very helpful. She went out of her way to follow up on our stay with a personal phone call and assisted us in getting a room which had no issues. I hope she stays a while.

The main issue is with the ownership. Maybe Miami Board of Health can intervene because someone is going to have a serious health issue breathing in that stuff...

.....the hotel really isn't bad though its just this mildew issue and I don't want anyone to be disappointed/surprised by it like we were. Absolutely stay there but confirm its not lake view. Plus city view gets a view of Epcot fireworks :)

2 stars but could be 4 if the rooms were much cleaner and the mildew was fixed....new AC vents?

Room Tip: Do not and I repeat do not get a room on the lake side of the building! Those are the rooms that hav...
See more room tips
  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank mdefilip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

athlone
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 December 2013

Enjoyed our stay at this hotel, as you know it's great if you are visiting Disney or downtown Disney which is a very short walk away . Found the room to be very clean and spacious , the food in the hotel was very good , had no faults with the hotel at all

  • Stayed November 2013, travelled with family
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Helpful?
2 Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, 13 December 2013
Dear Reviewer:

Thank you for such a terific review! It's true our hotel is just across the street from Downtown Disney and with so much going on over there it's hard to believe there's no admission fee! Even the parking is free!

Thanks again, and we hope to see you at the Palace again soon.

With Much Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Harbor, Florida
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 December 2013

My family & I stayed 3 nites at this hotel. This is our 2nd time there and found everything to be clean and neat. The rooms are hugh and has a refrigerator and coffee maker with a replacement of coffee each day. The hotel provides transportation to the Disney parks, so that saves the hassel of driving there. It's a short walk to DOWNTOWN DISNEY area. It has a marketplace in hotel for food. The restaurants are on the high side and we did not eat there. It is a great location to venture out to other attractions and restaurants.

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
Thank Linda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, 13 December 2013
Dear Reviewer:

It's great to get feedback from our guests--positive or otherwise--because it means they care enough to take the time to submit a review. But your review is especially gratifying to receive because you graded us at the top of the scale with a 5-point rating!

I know first hand that my associates here at the Buena Vista Palace work very hard to make our guests' stay a pleasant one and it's great to get feedback such as yours. Thank you!

With Appreciation,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 December 2013 via mobile

Unfortunately, our family is NOT able to recommend this hotel because of a major mistake made from the start. We were given the keys to a room that was occupied!! We barged in, luggage and loud toddlers in tow, on a poor woman in her nightdress. She didn't speak English and was mortified. My son who has autism, didn't understand what was happening and had a complete meltdown in the hallway. Not sure how the system and employees could go through the entire check-in process without noticing something was wrong. The hotel did try to make up for their mistake, but honestly their efforts fell short. They "upgraded" our room to a higher floor, but the room amenities were the same. They also covered a single day's valet charge but when we got the bill it was there anyway and we had to get it fixed. We were just disappointed with the hotels lackadaisical efforts to correct such a huge error.

Stayed December 2013
Helpful?
1 Thank cadeyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, 6 December 2013
Dear Reviewer:

The situation you described is extremely rare but certainly one that is equally as serious. We take great care to ensure our guests' safety and privacy by staffing our registration desk with agents who consistently demonstrate their understanding of the check-in software and procedures. We are currently researching this incident to see if we can determine how this error was made.

We apologize to you and your family.

Respectfully,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2013

Stayed at this hotel for 7 nights and loved the location to Downtown a Disney, the theme parks and proximity to family restaurants. Room was very spacious and amenities in room were adequate though not fanciful. We had 2 queen sized beds and there was still space for our luggages, a plus point was that we could check in much earlier at about 1200h rather than the usual afternoon check in timing although I was told that it was because the hotel was not fully occupied. Resort fee included self parking charges, unlike some other Disney resorts.

  • Stayed November 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tang_kc2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garth C, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs, responded to this review, 6 December 2013
Dear Reviewer:

Thank you for your thoughtful review of our hotel. We have heard many times over how pleasantly surprised our guests are to find Downtown Disney right across the street from the hotel--an easy walk away!

We hope you will choose the Buena Vista Palace the next time you make plans to visit the Disney Resort.

Regards,
Garth
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Orlando Buena Vista Palace Disney Springs

Property: Hilton Orlando Buena Vista Palace Disney Springs
Address: 1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Spa Hotel in Orlando
#47 Top resorts Hotel in Orlando
#54 Luxury Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Orlando Buena Vista Palace Disney Springs 4*
Number of rooms: 1014
Official Description (provided by the hotel):
Experience an Orlando resort getaway that ascends above the rest. Soaring 27 stories above the world's favorite destination, Buena Vista Palace is a beautiful resort in the Walt Disney World® Resort just a short walk from Disney Springs™. Guests can enjoy complimentary transportation to Disney Theme Parks and the Disney Springs™ area. Feel the magic the moment you arrive. For work or play, delight in our exclusive amenities, stunning accommodations, and alluring setting. Plus, we're just 25 minutes from downtown Orlando and the Orlando International Airport (MCO). ... more   less 
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Buena Vista Palace Hotel & Spa
Hilton Orlando Buena Vista Palace Disney Springs Florida

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