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Reviewed 26 June 2018 via mobile

This was our second stay for our family of 5. Our room was available as soon as we checked in. So loaded up our bags and went to our room. After getting there we realized it was a handicap accessible room and would not meet our needs as a family of 5. So we requested to be moved.

We were moved immediately and the other room was great. We had some issues with our air conditioning for 10 days. Someone came out to look at the unit at midnight one time. They changed the filters and thought it was fixed. But it wasn't.

I truly believe the issue was because of the heat the whole time we were there. But, we were happy to be there and didn't let it put a damper on our trip.

Food was great while we were there. Plenty of choices at the food tent. The pools were great with the parties and activities for kids. We will be back here again. We truly love this resort.

Stayed: June 2018, travelled with family
2  Thank MomiTo3Boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Disney-Parks-Resorts, Disney Social Reviews at Disney's Caribbean Beach Resort, responded to this reviewResponded 27 June 2018

Walt once said “The way to get started is to quit talking and begin doing,” and with that sentiment we are always looking to what we can do next. For Caribbean Beach that meant it was time an update to help streamline all of the services to one central location where you can dine, shop, speak with the Front Desk, and much more all in one place. I honestly can’t wait until the renovations are completed because it will look amazing! I’m thrilled the construction going on throughout the Resort was not a bother and your second stay was just as fantastic as the first.

I’m sorry to see there were some troubles with your air conditioning during your time with us though. We certainly never want anything to go wrong, but when it does, be sure to let us know so we can get it fixed. I see that Engineering Services tried to fix it but it didn’t work, so always reach back out so we can keep you cool and relaxed while in your room. I’m glad you didn’t let it put a damper on your stay and still had a wonderful time.

Thanks for a wonderful review. We can’t wait to see you back again, perhaps when the construction is done and Caribbean Beach is back to normal! Until next time.

Brittany
Disney Social Reviews

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Reviewed 26 June 2018

We love traveling to Disney, and this was our first stay at Caribbean Beach! We had a Pirate Room, which my 4 year old loved. The resort is under construction, but it wasn't an issue at all. We enjoyed the food trucks and ate at the buffet in the morning before heading over to the parks. All staff were very friendly and we were treated like royalty. Transportation was the best we've ever had at a Disney property (We typically waited less than 5 minutes for a bus, and the buses were not too crowded.) We can't wait to head back!

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank bethfrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Disney-Parks-Resorts, Disney Social Reviews at Disney's Caribbean Beach Resort, responded to this reviewResponded 27 June 2018

In all your travels to Disney it’s wonderful to see you finally made it to Caribbean Beach! Even when there is construction going on, it’s only the best for our Guests, so I’m glad the food trucks and buffet worked out perfectly for you and your family. Out of everything though, I am overjoyed to see that the transportation was spot on during your stay. This complimentary service is something we are always working on enhancing because we know time is of the essence on vacation here. It’s great to know that service we work so hard on is working out so well. Thanks for sharing your first stay with us. We hope you’ll come again soon for another fantastic stay.

Brittany
Disney Social Reviews

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Reviewed 26 June 2018

Our room was perfect and just as described. We were only staying for the weekend but it was very relaxing. We visited the pool that was closest to our building around 11 p.m. and only one other couple was there. The pools close at 11 but we had no issue. Check in was quick and easy and so was checking out. The only problem was on my end. I forgot an important item in our room and didn't realize it until we got home. My boyfriend called them the very next day and the woman on the phone said the maid had found the item and returned it to lost and found and it would be shipped to my house immediately. It arrived in the mail a few days later with a small note thanking us for our visit. Will definitely be coming back for more stays here.

Room Tip: We had a second floor room with a view of our buildings courtyard but you can ask for rooms with a view of the main large pool or lagoon.
  • Stayed: September 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Betreedeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Disney-Parks-Resorts, Disney Social Reviews at Disney's Caribbean Beach Resort, responded to this reviewResponded 27 June 2018

I can’t think of a better place to get some rest and relaxation than Caribbean Beach. Even just for a weekend getaway, island time is good for the mind and body. Our Cast Members are so well known for going above and beyond to help create cherished memories and I appreciate you taking the time to tell us how they had such an impact on you. It’s never fun to realize you have forgotten anything when you return home, but after a quick call, they were able to get the item out to you and even put a nice little cherry on top and sent you a thank you note. Pure Disney magic at its best!

We’ll see you next time for another weekend getaway!

Brittany
Disney Social Reviews

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Reviewed 25 June 2018 via mobile

Our first room smelled of mildew and carpeting was wet where air conditioner was leaking. We were told no other rooms were available,when I informed them I was asthmatic a room miraculously opened in our unit. Rooms are outdated, no microwave, no clock, phone chargers did not work, shower dripped and leaked all over bathroom floor. Room service was less than adequate. We weren't able to get into our room for 4 1/2 hours after arrival. One day our room still wasn't cleaned at 3:00 and since we needed to get ready for an event was never made up. Less than 1-star accommodations at 5-star prices. NEVER AGAIN!!!

Stayed: June 2018, travelled with family
4  Thank denisesG5328PO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Disney-Parks-Resorts, Disney Social Reviews at Disney's Caribbean Beach Resort, responded to this reviewResponded 26 June 2018

We strive to provide each and every Guest with clean and comfortable accommodations, and a place where they can relax, unwind, and rest up for busy days ahead. You should never have to worry about cleanliness and whether the room has been serviced while you were out enjoying your day. I’m truly sorry to hear of your disappointment with your time at Caribbean Beach and appreciate you bringing this to our attention. I will be sure to follow up with our Resort Leadership to ensure we are providing only the best. We look forward to seeing you on a future visit, wherever your stay may take you.

Brittany
Disney Social Reviews

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Reviewed 25 June 2018 via mobile

we visited this hotel for our honeymoon, we were worried about the reviews due to construction and size of resort but can honestly say we loved it!

We stayed in the Jamaica village which has its own little bus stop, we were able to get on each bus first time around. We had a short and pretty walk to the main pool and food area. The pool had a fun slide & breakfast waffle mickeys were amazing!

Stayed: April 2018, travelled as a couple
3  Thank k13c2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Disney-Parks-Resorts, Disney Social Reviews at Disney's Caribbean Beach Resort, responded to this reviewResponded 26 June 2018

Congratulations and thanks for choosing to spend such a wonderful time with us on your honeymoon! I’m thrilled you decided to give Caribbean Beach a try for yourself and it was the peace and relaxation you were looking for. There is nothing better than a perfectly located room, close to transportation, and just a short walk away from the pool and food… and those oh so tasty Mickey waffles! You really can’t go wrong when you’re on island time. We’ll see you soon!

Brittany
Disney Social Reviews

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