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Wyndham Lake Buena Vista Disney Springs Resort Area
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Reviews (6,398)
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2,148
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Reviewed 23 June 2014

We have stayed at this resort for several years while visiting Disney prior to heading to Daytona for a week. The staff is great at check in! I would recommend staying in the tower. Although we have never stayed in the other rooms, the tower is in the main part of the hotel and the rooms are nicer. The standard rooms, have outside entrances and are your typical older hotel room.There is a small play area for kids in the lobby, right next to the bar. The hotel is also right next to Downtown Disney and they offer free bus rides to the theme parks avery 30 minutes.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Angela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded 24 June 2014

Thank you for taking the time to write a review following your recent visit. We appreciate both positive and negative comments as it helps us to provide the best possible experience to our very valuable guests. Please don't hesitate to contact us the next time your travel plans bring you back to the Orlando area.
Sincerely,
Helen Bivans
Voice of the Customer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

I went there with a medium sized group for a high school reunion.

We had a gathering at the hotel's restaurant and both the service and food were truly terrible. The place was mostly empty and the two waiters were a combination of incapable and overwhelmed. I ordered a salmon with pasta and the pasta was inedible. The list is long as all of my friends had the same experience with the same waiters and different food. To top it off, it's quite expensive in absolute terms and extremely expensive in relative terms.

Check in was easy but there was a huge line which must have taken some 20-30 minutes. Check out was equally easy (this time no long lines) but the car valet service was very overwhelmed. I heard many people complaining, lots were sitting around waiting for their cars, etc.. In this case, the poor valets were really trying their best racing back and forth as fast as they could and dealing with very upset customers. The thing is that parking by yourself is not an easy option so they make it convenient to use the service. In the end we decided to go get the car with the valet else risk waiting for an hour.

As with everything, one visit is a tough indicator but I don't see myself going back (and neither do all my friends). I feel sorry for all the good people that they do have.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AJTraveler2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded 24 June 2014

Thank you for taking the time to write a review following your recent visit. Please accept our sincere apologies for not meeting your expectations while dining in the restaurant, with your check in experience as well as the valet parking services. We truly care about our guest's perception of us and we regret having let you down. Please be assured that the appropriate department managers will be notified and all concerns will be addressed.
If you should decide to provide us with another opportunity to serve you please contact our voice of the customer at hbivans@wyndhamlbv.com.
Sincerely,
Helen Bivans
Voice of the Customer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2014

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded 24 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 22 June 2014

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded 24 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 20 June 2014

Awesome location! Awesome pool for the kids! I have stayed at this hotel several times because of it's location and pool.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Yolanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helen B, Manager at Wyndham Lake Buena Vista Disney Springs Resort Area, responded to this reviewResponded 22 June 2014

Thank you for taking the time to write a very nice review. We appreciate your business and we would like to welcome you back to stay with us anytime.
Sincerely,
Helen Bivans
Voice of the Customer

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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