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“Amazing value for this hotel, excellent staff as well!”

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Best Western Orlando Gateway Hotel
Ranked #112 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 14 November 2013

As soon as we stepped up to the guest services registration desk, we were greeted kindly by Tanya. Tanya went above and beyond for us and assisted us with our additional requests. She even provided us with her personal email address to get some documents printed out while the printer was down, on top of the other kind things she did for us that weren't necessary. She is a gem to the hotel and top notch customer service which is hard to come by nowadays.

The room was GREAT. It was clean, obviously renovated, and the amenities were also great. Free parking and Wireless Internet is a PLUS as well (and usually costly at other hotels). The room had a microwave and refrigerator which is also something missed in many hotels.

We were very happy with our stay and would definitely not mind staying there again.

  • Stayed: November 2013, travelled as a couple
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1  Thank shygeekgrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Thank you for your review of our hotel during your recent stay with us and I will make sure that Tanya is aware of her positive impact with you and other guests that visit our property. We look forward to seeing you in the near future!

Sincerely,

Bill Jones, CHA
General Manager

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1,213 - 1,219 of 2,845 reviews

Reviewed 13 November 2013

Had a very nice time ,, staff was very friendly & helpful.. Pool area was very nice , though we did not use it because of overcast weather .. There was 2 hot tubs , which I thought was a great idea..Rooms were very clean & comfortable for 2 people.. Two vanities in room was a plus since I shared the room with a friend..

  • Stayed: November 2013, travelled with friends
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Review collected in partnership with Best Western
Thank janice b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Thank you for your recent review of our hotel. I'm glad that you enjoyed your stay and that you liked the facilities (the hot tubs are a great amenity). Besides our great customer service, one of the great things about our rooms is the double vanities in each room. I have received many compliments over the past 16 years with regard to the double vanities that are very beneficial for families.

Once again, thank you for your comments and we look forward to seeing you again in the near future!

Sincerely,

Bill Jones, CHA
General Manager

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Reviewed 12 November 2013

I'm honestly shocked at the good reviews here. Sure, the price is great. I got a $50 rate through Priceline...but that would only be great if you could actually stand to sleep there.

I honestly did not expect much at that price point but what I didn't expect was the overpowering smell of mold. They moved my room twice (both on the 2nd floor) and both were horrible. I'm truly not a snobby traveler but it was awful. Within 15 minutes I had the worst headache, runny nose, and sneezing a ton.

The hotel itself was clean enough. It's old and needs a little updating but it was honestly fine for the price, minus the mold.

The best part about this hotel was the staff. They really did their best to accommodate me but what they need to do is treat their mold issue.
Do not stay here ever. There are 322 other hotels in Orlando to choose from.

  • Stayed: November 2013, travelled on business
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1  Thank NoleGirl0923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Thank you for taking the time to review out hotel. I do read each and every review and am disappointed that you did not enjoy your stay with us. It is our goal to provide clean, comfortable and affordable accommodations to all of our guests and I am sorry we fell short of that goal during your recent stay with us.

I do appreciate that you took the time to compliment the staff and the cleanliness of the hotel. I will make sure that our staff reviews your comments and makes the necessary corrections to alleviate any issue you had.

I do hope that the next time you are in Orlando that you will give us another shot at providing you with great accommodations right in the heart of everything you want to do in Orlando.

Sincerely,

Bill Jones, CHA
General Manager

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Reviewed 11 November 2013

Stayed here for just one night, between arriving very late in Orlando and travelling on the next day to Tampa.
Room was a very good size with two large beds, everything seemed clean enough.
Breakfast was a little disappointing with a limited selection on offer.
Staff we met very friendly and helpful.

We were not here long enough to give a proper review.

Stayed October 2013, travelled as a couple

  • Stayed: October 2013, travelled as a couple
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Thank Pete-on-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Thank you for taking the time to review our hotel. I know you had a short visit but we do appreciate all of our customers and I was glad to hear the you found everything you needed in your accommodations.

We have a very large American Buffet Breakfast with hot items to include bacon, sausage, pancakes, French toast, eggs , grits along with biscuits and gravy as well as fresh fruits, yogurt's, pastries and cereals. In addition, we have a waffle station and omelet station on the buffet line. Please let me know what items you would like to see on the buffet and I would be happy to pass that information on to our F&B Director.

Again, thank you for your review and we hope that when you are passing through Orlando in the future we will visit us again.

Sincerely,

Bill Jones, CHA
General Manager

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Reviewed 11 November 2013

lots of entertainment places were in walking distance so you save money on parking fees and gas. The hotel staff was very helpful & friendly. Really enjoyed our stay there, felt safe & sound. Would recommend this hotel to anyone, in fact we will be staying there again in a few months.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Anna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Thank you for taking the time to review our hotel and we appreciate your kind comments. We look forward to seeing you again in a couple of months!

Sincerely,

Bill Jones, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2013

The Best Western Plus Gateway Orlando has been our hotel of choice in Orlando for years. Reliable, friendly service, well appointed rooms and convenient for all the Orlando attractions, you won't be disappointed by choosing to stay here. Good budget accommodation in a great location

  • Stayed: April 2013, travelled as a couple
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Thank Bob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Once again, thank you for making the Best Western Orlando Gateway Hotel your hotel of choice while staying in Orlando. Our associates love to see our returning guests and we have so many that sometimes it feels like a family reunion in the lobby.

Once again, thank you again for the comments and we'll see you soon!

Sincerely,

Bill Jones, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2013 via mobile

Had a trip out to Universal Studios for 4 nights and got this place for a steal on hot wire. Place is definitely dated and needs a remodel. Front desk staff was friendly but when we checked in were told their was a resort fee. It was cheap but just a heads up to anyone booking. Hallway was long and didn't smell the greatest. Room was clean and spacious. Worst thing about the room was the weak shower and the safe didn't work. Wouldn't recommend anyone use the safes here, they are some of the oldest I have ever seen. But overall, if you are on a tight budget, this place will work.

Stayed: October 2013, travelled as a couple
Thank MathiasTheTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bill J, General Manager at Best Western Orlando Gateway Hotel, responded to this reviewResponded 22 November 2013

Thank you for taking the time to review our hotel. We appreciate the feedback and definitely use it to improve our service and product. In fact, we are going through a renovation of our lobby and public spaces as I write this and will begin the room portion of our renovations next year. We will be placing electronic safes in all rooms, currently there are 50 in the rooms now.

Our goal is to provide each and every guest clean, comfortable and affordable accommodations while providing superior customer service. The next time you are in Orlando, we would appreciate the opportunity of regaining your trust in or product.

Sincerely,

Bill Jones, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Orlando Gateway Hotel

Address: 7299 Universal Blvd, Orlando, FL 32819-8353
Phone Number:
Region: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#20 Best Value Hotel in Orlando
#122 Family Hotel in Orlando
Price Range: £58 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Orlando Gateway Hotel 3*
Number of rooms: 297
Official Description (provided by the hotel):
Stay at this stylish Orlando, Florida hotel situated close to SeaWorld(R), Universal Studios(R) and the Disney(R) Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the "Gateway to Orlando Attractions" in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios, the Islands of Adventure theme park and the Hard Rock Amphitheatre where visitors can enjoy local concerts. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO(R) and free high-speed Internet access. Hotel guests will find great dining onsite at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The Best Western Orlando Gateway Hotel also features a fitness center, guest laundry and tennis and basketball courts. Guests staying at the Best Western Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney World Resort and Theme Parks, SeaWorld, Discovery Cove and Disney's the Wide World of Sports. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martine Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away.The Best Western Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! ... more   less 
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Also Known As:
Best Western Orlando Gateway Hotel Florida
Clarion Orlando
Clarion Hotel Universal
Orlando Clarion

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