I rate this hotel 2.5 stars....It was "okay", but definitely not a "Resort" and I am still kind of peaved about having to pay the $6.75 a night "resort fee"...
---I saw and felt absolutely no bugs/spiderwebs/black mold or anything that other reviewers have said... and I turned over the furniture, drawers, mattress, and even looked under things in the closet. The room was clean, except for aging carpets.
---The small staff was nice and seemed helpful, especially the gentleman taking care of the pool.
---They have a nice swivel shaving mirror in the bathroom and big, thick bars of soap.
---The pool and hot tub were clean and the fountains in them were nice... the walk-in pool edge was nice.
----Hubby said it just needed painted gray to look just like the haunted mansion with its gargoyle towers, shutters, and pompously-plastic-antique decorations ---and he was probably right.
---- The room fridge needed defrosting and did not cool properly.
---- The shower curtain bar was broken/crooked and shower curtain drooped toward the middle.
---- Hotel was hard to find --- no signage on building at all and the sign at the driveway had the seemingly-smallest writing ever.
----There is an overhang and front door that is open with no directions to go through the back pool entrance --- when you go through the "normal" entrance, the hallway is empty, and there are no people or signs to direct you to the "new" front desk or to the back pool door entrance which creates a VERY bad first impression.
---- Only 2 of the 6 pool gazebos had canvas covers and the other 2 were in desparate need of cleaning. Some of the furniture was torn/broken and the pavers needed pressure washing.
---- Landscaping was unkempt, weedy, and needed care.
---- Hallway carpets were aged and torn in places.
--- The ice maker could use a good cleaning.
--- Vending machine on our floor did not work, and the vending on 1st floor gave me the wrong soda and did not provide my $.50 change.
--- Have to pay for breakfast but we did not eat at hotel so i can't review it.
--- No glasses in the room and when they sent 2 up to the room, the "real" glasses were dirty and spotty looking.
--- No plastic liners for the ice bucket and the trash cans.
--- Hallways had a weird cleaning fluid odor.
--- Absolutely no counter in the bathroom --- just a stand alone sink - nowhere to put stuff or makeup. Some of the other rooms had counters though.
--- There was a weird doorbell thing outside our room 326... why???? no other rooms had it.
Also, i could not decide whether beds were pros or cons,,,beds themselves were not real comfortable and jiggled with every move. But they used several pillows and had clean (average quality) bedding.
Anyway, this hotel is trying too hard to keep up with the big boys and trying be a resort,,, but they need to concentrate on the little details and work on just being what they are - a clean, cheap hotel. And drop the $6.75 resort fee ---- they do not have amenities to justify a resort fee,
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- Also Known As:
- Monumental Resort Orlando
- Orlando Monumental Hotel
- Monumental Hotel Orlando Florida