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“We would stay again!”

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Crowne Plaza Orlando Downtown
Ranked #88 of 339 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Kingston, Ont
Level 4 Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“We would stay again!”
Reviewed 21 March 2012

Great hotel. Large room, super comfy beds, larger bathroom and all was very clean. Our room rated a bolstered "two thumbs up" from our 17 yr old lad who immediately tried to get onto the 2 ft wide balcony ... luckily the french doors to the balcony are locked solid so no worries about freak accidents (we were on the 8th floor). We could hear the freeway traffic as low background noise but it did not keep us from sleeping. Our room had coffee, a microwave, ironing board, in room safe but no fridge.

The welcoming committee was awesome, right from the staff at the valet parking, $18 ($13 for self parking) to the transplanted Cdn Maritimer who saw to our check-in and looked after our every need. On the day we arrived Crowne Plaza was shooting a commercial in their front lobby and I still felt as if my family and I were their most important client. From car drop to check-in to my room was about 12 minutes. It has been a long time since I felt that my business was important to a hotel chain and the staff, on this day, looked after us very well.

This is a great hotel for seeing the Magic play at the Amway Stadium. The hotel is on the same street as The Amway Centre and we walked there in 20-25 minutes. The return walk after the game (11 pm) was fine with no safety worries. Go to the game early (doors open at 6:30 for an 8 pm start) and see the action on the side street which becomes a pedestrian street for the evening. Music, jumping castles, basketball shooting and buskers were around on this night.

Room Tip: The higher the better if you are a super light sleeper.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank XoverYtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review, 7 April 2012
Dear Guest,

Thank you so much for choosing the Crowne Plaza Orlando Downtown for your stay. I’m very happy to hear that you had such an excellent experience as our guest. As you mentioned, we do value the business of each and every one of our guests and treat them as if they were sitting in our very own living room.

Be sure to look for that Crowne Plaza commercial you saw being filmed at our hotel during this seasons PGA Tour and we’ll be looking for you on your next trip to the Orlando area! And for next time, in case you didn’t know we also run a complimentary shuttle back and forth to the Amway Arena as well as anywhere within 3 miles (4.83km) into downtown.

Best Regards,
Joseph Meuse
Assistant Director Of Guest Service
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Rating summary
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  • Sleep Quality
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  • Value
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English first
Grand Rapids, MI
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2012

I must rave about the service provided by this fine hotel!! EVERY staff member was friendly, courteous and went out of their way to ensure that my stay was comfortable. Each person from the staff made eye contact, asked how I was, engaged in conversation etc. The complimentary shuttle service was a major bonus. The grounds were immaculate. The only thing that I could say that I was not happy about was the fact that there were no vegan/gluten free/dairy free options noted on the menu for the restaurant - HOWEVER - the Chef made awesome dishes for me once one of the fine servers notified him of my issues!

Just note - bring your ear plugs the train is a bit loud all night long on one side of the building - but from what I understand in about 10-12 months this will no longer be an issue since they are changing the train service.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank millersimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review, 9 April 2012
Dear Guest,

Thank you so much for choosing the Crowne Plaza Orlando Downtown for your stay here in Orlando. We know you have a quite a lot of choices when looking for a hotel and that is the reason we strive to provide the level of service that you experienced during your stay for each and every one of our guests.

Our kitchen does its best to provide as many options for all of our guest’s dietary needs as we can and our menu is always evolving to meet the ever changing wants and needs of our guests. Be sure to check out Bite Bistro again when you are here!

And yes, we are working on creating a lower level of noise in the rooms through various channels but in the mean time those ear plugs you mentions…we have them for free at the front desk for all of our guests.

We look forward to seeing you again when you’re in Orlando.

Best Regards,
Joseph Meuse
Assistant Director Of Guest Service
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Traverse City, Michigan
Level 2 Contributor
8 reviews
4 hotel reviews
Reviewed 15 March 2012

This property is very nice and has an excellent staff that is extremely personable. Would definitely recommend!

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JanSt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review, 9 April 2012
Dear Guest,

We thank you for the great review and hope to see you again when you make another trip to Orlando!

Best Regards,
Joseph Meuse
Assistant Director Of Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 March 2012

Overall, it was a nice hotel. Enjoyed the pool and hot tub. Did not like that the balconies were not accessable, and the parking was 10 dollars a night, but the room was pleasant, it was clean and comfortable.

  • Stayed December 2011, travelled with friends
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Helpful?
Thank HelloFromOregon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review, 10 March 2012
Thank you for choosing the Crowne Plaza Orlando Downtown as your choice of lodging while in the Orlando area. We are very glad you enjoyed our new pool and hot tub just added to our list of many amenities for our guests. And we hope that you'll remember us next time you're in the Orlando area for your lodging needs.

Best Regards,
Joseph Meuse
Assistant Director Of Guest Serivce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 6 Contributor
130 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 6 March 2012

Stayed at this hotel this past week. Excellent staff - professional, friendly, and helpful. Had one of the Executive King Rooms. Nice size room which included wet bar, microwave and refrigerator. Nice size TV but not in HD. High traffic areas of the room were clean but minor debris next to wall and nightstand. Entry going into bathroom was a little tight but overall no issues. Great location to Amway Center and they even have a shuttle until 11 pm. This is a nice bonus since the area especially east of the hotel is a little questionable but again this is a downtown area. Hotel is one block off off 1-4 which provides extremely easy access. I didn't notice the traffic noise and heard the Amtrak only once while trying to sleep. Parking is $13 a day for self park but is right next to the hotel and very convenient. If needed to stay overnight for an event at Amway Center, I wouldn't hesitate to stay here again. Just a few adjustments (adding HD and a little detail on the cleaning) would secure that fifth star.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank JohnroFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review, 10 March 2012
Thank you for choosing the Crowne Plaza Downtown Orlando as your choice of lodging while in the Orlando area. We are very glad you enjoyed stay with us and that you had the opportunity to utilize our complimentary shuttle. Don't forget for next time that shuttle can also bring you anywhere within 3 miles of the hotel in downtown Orlando, that puts you within reach of over 100 restaurants, bars, nightclubs and shopping areas. We hope that you'll remember us next time you're in the Orlando area for your lodging needs.

Best Regards,
Joseph Meuse
Assistant Director Of Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 4 Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 March 2012

Family stayed here for basketball game at Amway Center. Free shuttle to the game with very short wait. SUPER COMFORTABLE beds! Checked carefully and found no bed bugs. Friendly and accomodating staff. Pretty rooms with plantation shutters. They made the room dark, though and no way to open faux balcony doors. Small bathroom with NO towel racks - small detail, but problematic! Nice shower pressure and good drainage. Wet bar with mirowave, but no refrigerator. Nice clean pool with attractive side fountains and hot tub, but brightly lit with parking lot lights - no ambiance. Next to highway, but we were on top floor (14th) so couldn't hear traffic. Train station nearby - my wife was awakened early by a train, but no one else heard it. Nothing really within walking distance. Edge of sketchy neighborhood, but felt very safe at hotel. $13 self-parking overnight, but think you need $18 valet for in and out rights? Worthwhile value @ $52 on Priceline, but parking fee takes off a point here.

Room Tip: Choose top floor for less noise and nicer view.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SRQAW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joseph M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review, 10 March 2012
Thank you for choosing the Crowne Plaza Downtown Orlando as your choice of lodging while in the Orlando area. We are very glad you enjoyed our “SUPER COMFORTABLE” beds, we loving hearing about the delightful nights of sleep everyone has at our hotel. For next time please look into booking one of our King Executive rooms or our spacious Two Room King Suites if a refrigerator is an amenity you’re looking to have in the room. We also have refrigerators available on demand for any of our standard rooms as well. We always appreciate any feedback that we receive and it will be forwarded to the appropriate departments. We hope that you'll remember us next time you're in the Orlando area for your lodging needs.

Best Regards,
Joseph Meuse
Assistant Director Of Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Florida
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 March 2012

Looks nice at first glance but for light sleepers I wouldn't recommend to stay here because the hotel is right next to the highway and that's all you can hear all night. Also I got awoken by Amtrak train 3 times. Luckely when i wake up i fall right back to sleep. But i personally don't like nor don't believe you should wear ear plugs to sleep well. Plus the food at the hotel restaurant was underwhelming, my short rib was flavorful but my fiancee's steak and chicken were overdone and dry. I ended up eating by myself since he had to wait for his food to be remade. Service was very stiff and unfriendly and only one ice maker in the whole hotel so if you are on top floor, good luck on your trip to the second floor. Rooms were nice, modern and clean which unfortunately doesn't make up for the rest. Not worth the money. Way too many nicer more affordable hotels in the area.

Room Tip: If you must stay here, bring ear plugs. That goes to any room because of the location literally next...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AjaKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review, 29 March 2012
AjaKing,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
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Additional Information about Crowne Plaza Orlando Downtown

Property: Crowne Plaza Orlando Downtown
Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Crowne Plaza Orlando Downtown Florida

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