We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A decent hotel for a decent price. However, check the sofa” 4 of 5 bubbles
Review of Crowne Plaza Orlando Downtown

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Crowne Plaza Orlando Downtown
Ranked #166 of 335 Hotels in Orlando
GreenLeadersGold level
Davenport, Florida
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“A decent hotel for a decent price. However, check the sofa”
4 of 5 bubbles Reviewed 20 November 2013

We originally checked in for 1 night. However, upon arriving in our room we decided to stay one more night. The first night was great but on the second night it was a little less enjoyable. My wife decided to lay on the couch and just as she rested her head down she was poked by a sharp object which appeared to be a screw like object. We were offered another room and sent a complimentary bottle of wine but the night was pretty well shot as far as a romantic night goes due to the headache my wife got. Also, it sounded like a party in the room next door to us which really didn't help things.

The staff were wonderful, friendly, courteous but it's just a shame that our nice romantic weekend was affected because of the screw incident.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Matt O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 21 November 2013
Dear Oglet75,

Thank you for taking the time to share you feedback. We regret to hear of the incident that affected your stay. Our management team has been made aware of this and has been documented. We hope your wife is doing fine. We are glad to see the staff assisted your needs in a well friendly, courteous way during celebrating your romantic weekend. We hope to see you again for another stay and if there is anything we can do or arrange it will be our pleasure to assist you.

Best Regards,
Catherine B.
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

718 reviews from our community

Traveller rating
    273
    197
    130
    74
    44
See reviews for
126
187
46
222
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Manchester
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

This hotel is tucked away around a corner downtown, but not too far out to make your way anywhere. It was quik and simple to check-in and the rooms were clean and very spacious. There's quite a decent view and it was just very accessible. The price was quite good as well.

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank luine68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 21 November 2013
Greetings Luine68,

Thank you for the kind words regarding our hotel especially our room cleanliness and space. We are conveniently located within the heart of downtown and our guest enjoy the complimentary shuttle which is available 7 days a week from 7:30am -11:00pm. Our shuttle is accessible within 3 miles radius of the hotel and it will take you to the Amway Center, Bob Carr Performing Center and downtown venues.

We are glad to see you enjoyed your stay, and we look forward to have you back soon!

Best Regard,
Catherine B.
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 November 2013

We stayed at the Crown Plaza several nights and our room, though overlooking the busy highway and busy nearby thoroughfare, did not experience any traffic or train noise. The lobby, reception and Internet area and lounge were not super glam but very pleasant, though a little chilly, and the veranda with TV was nicely divided from the pool area. Our room was spotless and the night light was most appreciated, as was the coffee/tea station. Nice, soft bed and pillows and plentiful amenities. We phoned a TV question and a visit from Renaldo(?) was immediate. Several traveling salesmen we met at the bar always stayed here when in town, no doubt because of dear bartendresses Susan, a vast font of sports knowledge, and Melinda, a real sweetheart, both remembering our drink preferences. The entire staff, including valet boys, was friendly, efficient and helpful. A great, down-to-earth hotel.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank millikin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 21 November 2013
Dear Millikin,

Thank you for sharing your feedback with us we are happy to see you enjoyed the true Crowne Plaza experience. The kind words are certainly appreciated especially about our excellent staff members you mentioned Susan, Melinda and Reinaldo. We take pride in our service and our staff certainly understands that. Also thank you for the compliments regarding our clean spotless rooms.

We welcome you back here at the Crowne Plaza and should you need special arrangements, please let us know directly.

Kind Regards,
Catherine B.
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, Florida, United States
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

We were delighted with everything at this hotel. We went to Orlando to see an NBA game at the Amway Arena. This hotel is close to the arena & has a shuttle that leaves the hotel every 1/2 hour. After the game, all we had to do was dial a number & the shuttle picked us up & took us back to our hotel. PERFECT! Upon check-in, we were upgraded to a king suite. It was beautiful & had a shower that made me want to move into this room & just live there! Staff was very nice. Bar had good food & TVs everywhere.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Roberta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 21 November 2013
Dear Roberta T,

We are also delighted to hear your stay was wonderful. Our guests certainly enjoy the nearby downtown venues like the Amway Center, Bob Carr Performing Art Center, and dining venues. Our complimentary shuttle is accessible to any venues within 3 miles and run 7 days a week from 7:30am-11:00pm. We are glad you were able to use and enjoy that service, and the complimentary upgrade to suite which is one of our most desired rooms.

Thank you for taking the time to share your feedback and the kind ratings you provided. We look forward to see you again.

Best Regards,
Catherine B.
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston Texas
Level Contributor
182 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 15 November 2013

Initially I thought this was going to be a great stay. Upon arriving at the hotel, I was quickly greeted by the front desk staff. Checking in was painless.
I was thrilled when I was upgraded to a King suite with a mini kitchen and wet bar. The bathroom had a huge walk in shower with a rain head and three wall jets. Very nice room.
I ate dinner twice in the hotel at the bistro bite, no complaints at all, the bartender is super.

Now, this where the hotel lacks. If you are towards the front of the hotel, the noise from the highway is terrible. Moving towards the back of the hotel helps, but be prepared to get woke up from the trains that run near the hotel at all hours of the night and sound their horn at the crossing.
I wish the hotel had replaced the french doors that you can not open with better quality windows that helped isolate the noise.
Next, my room must of had a water leak above it at some point, because over the tub (which I never used due to the huge walk in shower) was a large area which was molding and the sheet rock was bubbling. I can understand the front desk not knowing about this, but I had my room cleaned everyday I was there, how can the maid not report this.
Also, speaking of maid service, while my bed was remade daily, the amount of towels would vary all the time, some days upon returning to the hotel I would have a full compliment of towels, the next day i was lucky if I had one towel.
Also, every glass surface in my room looked like it had been cleaned with a dirty rag.

So in general, this hotel appears awesome at first, but looking deeper into, not so great. I doubt I will stay there again

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sirsmokeyjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 21 November 2013
Dear Sirsmokeyjoe,

Thank you for providing us with you feedback. We are glad to hear you enjoyed the fast easy check-in, upgraded room along with the bathroom designed. We receive very nice compliments on our rooms and restaurant. All of the rooms at the Crowne Plaza Orlando Downtown are meticulously maintained and offer the highest in amenities, including tile floors, granite countertops, wool carpets, real wood furniture and much more. We offer restaurant services as well from our Bite Bistro from 6:30am -11pm with room service. We also regret to hear you were inconvenienced by the leak in you room and lack of towels. Your concerns have been communicated to our maintenance and housekeeping management team to ensure this does not occur in the future.

Should you need any assistance with arrangements in your future stay, please call us directly and it will be our pleasure to assist. We welcome you back!!

Kind Regards,
Catherine B.
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 of 5 bubbles Reviewed 11 November 2013 via mobile

Hotel is nice, parking a bit pricey at first glance....but they offered a free shuttle to take us to the electric daisy carnival which made up for the parking cost at the hotel. It was nice knowing we could drink and not worry about a dui, or getting our car out of some crowded lot(edc 2012...1 hour to leave the parking area! ) So don't get caught up on the parking price!

The only things I can complain about is the noise and breakfast. The train going by was loud. If I was Crowne plaza I would sue the train company. That conductor blasted on the horn for a good minute. So many reviews mention the train honestly they should pass a city ordinance to stop that. Why should a nice hotel suffer financially because a train blasts a horn for several times late at night? It's not fair to the customer or the hotel.

Breakfast was good but nothing special, not very many selections for the price. The breakfast was 11.95 before gratuity(18 percent gratuity). I don't mind the gratuity amount but something should mention it beforehand like most restaurants do. I never saw anything of the sort. So I'm not sure if everyone gets gratuity added or I just did for whatever reason. Mention gratuity, add some more selections and figure that train problem out and this hotel will get a five star reviews over and over again!

Stayed November 2013, travelled with friends
Helpful?
Thank Kyle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 13 November 2013
Dear Kyle A,


Thank you for taking the time to share you feedback with us. We are delighted to hear you enjoyed your weekend and the special events with EDC. Our complimentary shuttle service is certainly a popular amenity for our guests. Many of our guests enjoy being within walking distance to downtown’s venues such as the Bob Carr Performing Arts Center and the Amway Center. The complimentary shuttle is available every 30-minutes from 7:30am-11:00pm, 7- days a week.

Thank you for sharing your concerns as well in regards to the noise from train and the breakfast service. Your feedback is valuable to us as we strive to improve our services

We hope to have you back soon for another wonderful stay!!

Regards
Catherine B.
Assistance Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kathmandu, Nepal
1 review
3 of 5 bubbles Reviewed 4 November 2013

It's good hotel ,it's near to mega bus station and downtown ..the room is good with micro oven n coffee maker ..the bed is comfy ..after whole day of walking in the theme park the jacuzzi did a good job ...loved it ...overall thus hotel is good and it could be better if it have shuttle to theme park...

Room Tip: Rooms on the doth side are quieter..
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rabina63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ccssvb, Manager at Crowne Plaza Orlando Downtown, responded to this review, 10 November 2013
Greetings Rabina63,

Thank you for taking the time to share your feedback with us. We are happy to hear you loved our hotel room and all the amenities. Our complimentary shuttle service is a popular amenities with our guest visiting downtown venues like Amway Center, Bob Carr Performing Center and nearby restaurant. It is available 7 days a week from 7:30a-11:00pm.

We welcome you back soon.

Regards.
Catherine B.
Assistant Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Orlando hotels
Central Business District
DoubleTree by Hilton Orlando Downtown
Central Business District
Embassy Suites by Hilton Orlando Downtown
Show Prices
Show Prices
Show Prices
Aloft Orlando Downtown
#91 of 335 in Orlando
4.5 of 5 bubbles 417 reviews
Courtyard Orlando Downtown
#13 of 335 in Orlando
4.5 of 5 bubbles 547 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Orlando Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Orlando Downtown

Property: Crowne Plaza Orlando Downtown
Address: 304 W Colonial Dr, Orlando, FL 32801-1132
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Green Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Official Description (provided by the hotel):
Experience the Crowne Plaza Orlando Downtown, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown is walking distance to downtown's impressive entertainment venues such as Amway Center home of Orlando Magic, the Dr. Phillips Center for the Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from Camping World Stadium home of the Russell Athletic Bowl, AutoNation Cure Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wells Fargo, HD Supply, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals look forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Hotels.com and Odigeo so you can book your Crowne Plaza Orlando Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Crowne Plaza Orlando Downtown Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing