We just checked out of the Holiday Inn here and wanted to thank them for actually caring about people and looking after us.
We had just landed and went to the Crown Plaza ( where it used to be ) that was just turned into a Doubletree Hilton where we thought we had reservations . Problem is that Holiday Inn owns Crown Plaza brand also and they lost the site to Hilton in Jan 2012 when it became Airport Orlando.
So Priority club left us in the dark and without a room and failed to tell us they cancelled our rooms.
So here we are at 10 pm at night with two little kids getting kicked out of the Hilton because they couldn't care less about people and just wanted a credit card for the room...Over $200.00 a night plus plus.....
Knowing there was this Holiday Inn down the street we ventured down here only to be told they were sold out for a Teachers Convention.....OH BOY ! Now what ?
We explained how Hoilday Inn let us down and without a room....The clerk went back to find a Manager and between them worked some magic and got us a beautiful room from someone who failed to show.
Thank-you , Thank-you.
Customer service like we expect at Holiday Inn.....They couldn't give us Priority Club Booking which we had with the Crown Plaze and we had to pay more for the room but at this point , we had no choice dragging our two little kids around at 11 pm. We have several hundred thousand points from conferences,events and we had already paid for the Crown Plaza room they cancelled. Where did that money go ?
The Hotel is wonderful and clean with a beautiful pool and great breakfast area...I cannot say enough about the place....It was quiet and offered everything anyone could want.
Do not think twice about booking here......Staff are able to deal with any issues quickly and to satisfaction of all.
We thank the staff for helping us out even though they were sold out and going above and beyond for us...
We hope the General Manager knows how their evening staff shines when presented with a problem.
Started out our vacation hating Holiday Inn Brand for leaving us homeless ...
We couldn't wait to get home to cancel every conference or show we have booked with them. Tens of thousands of dollars and spinoff revenue.
Hilton will NEVER see another Room ever booked from Us.....
Priority Club redeemed themselves with this Location....Thanks again
- Official Description (provided by the hotel):
- Boasting a convenient location just one mile from the Orlando Airport, the Holiday Inn Orlando Airport hotel is a Certified Green Florida Lodging, full-service hotel. For your convenience, airport shuttles are offered 24 hours a day to anywhere within three miles of the hotel. Just minutes from downtown Orlando, our airport hotel is close to the Citrus Bowl, Amway Arena, UCF Arena and Brighthouse Stadium for the sports enthusiast. Families enjoy staying at our hotel near the Orlando International Airport. Kids and parents can spend time playing on the fully lit tennis and basketball courts. With SeaWorld, Discovery Cove, Aquatica, Universal Studios, Islands of Adventure and CityWalk just a short drive away, our hotel in Orlando is the perfect place to stay on your Florida vacation. Thoughtfully designed with our guests' needs in mind, meeting and banquet rooms at our airport hotel in Orlando can seat up to 475 guests. You won't miss a beat with the complimentary high-speed, wireless Internet access, which is also available in our Internet cafe. Relax in our heated, outdoor pool and hot tub, or stay in touch with your daily routine by making use of our Fitness Center. The Holiday Inn hotel near Orlando International Airport is sure to provide all the comforts of home during your stay in Florida. Make your reservations with us today. ... more less
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- Also Known As:
- Holiday Inn Select Orlando - International Airport Hotel Orlando
- Holiday Inn - Orlando International Airport Florida
- Orlando Holiday Inn