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“Wow...Super Welcoming!”

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Hampton Inn Orlando International Airport
Ranked #52 of 335 Hotels in Orlando
Certificate of Excellence
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wow...Super Welcoming!”
Reviewed 20 October 2012 via mobile

I recently made two trips to Disney and stayed here the night I flew in and the night before I flew out. It is so convenient when you get in late and leave early. I happened to start a conversation with the general manager and she was so wonderful! She made sure when we came back the night before our early flight we were welcomed like old friends! I like this place also because it is one of the few places I can actually smoke in a hotel room! Wow! I know to many of you this will be a turn-off, but to us smokers...it is amazing! The pool was nice, but kinda cold, and unfortunately there is no hot tub. That really didn't matter though because we weren't making it a vacation destination, just a great place close to the airport so we could sleep a little longer.

Stayed October 2012, travelled as a couple
Helpful?
Thank Wanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 23 October 2012
I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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810 reviews from our community

Traveller rating
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    97
    46
    19
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2012

My husband and I stayed here as part of a bridal party for an out of state wedding. We got in late and my husband was still out with the groomsmen when I checked in. After showering I noticed I couldn't get the AC to kick on. While I wasn't uncomfortable (68 degrees), my hubby is very warm blooded and I knew he wouldn't be comfy. When he got to the room we called to have them walk us through how to make it work since it was a wall unit controlled by a thermostat. Well we couldn't figure it out after the front desk guys instruction so he said he was going to move us since maintenance was gone for the day (it was midnight). The guy came to the room with our new room keys, offered to get us a cart and told us since it was so late and the AC wasn't turning on that we wouldn't be charged. Our new room was just fine and the AC was on in a minute. We were very pleased from the start with this hotel and its staff/management but their drive to keep customers happy is by far the reason I'm writing this review!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lpowell3rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 15 October 2012
Dear Lpowell3rd,

Thank you for the kind words you said about our team members. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I must concur, that it is rare to find high standards of genuineness and reliability in the today’s business world. We certainly are proud to have them on our team.

We try hard to provide the best possible experience to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.

We really appreciate you taking the time to provide such positive feedback. We look forward to serving you in the future.

Regards,

Debra Thompson - French
General Manager
Hampton Inn Orlando Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2012

We are always happy with our stays at Hampton Inn Hotels. They are very clean, staff is very friendly and helpful and breakfast is more than expected. We will always look for Hampton Inns when we travel because we know we can count on them to deliver the quality that we want.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chalpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 1 October 2012
I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MEXICO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 September 2012

Last week my boyfriend and I visited Orlando for a day after a great cruise, and we decided to stay at this hotel, unfortunately we were having a great time but when we wanted to rest, as soon as we laid in our "extra clean bed" we found a cockroach on the bed, under the sheets!!!!!!! This is unacceptable!!!!!!! people from the hotel were "nice" but they just moved us to another room and gave us a littlte bag with some popcorn and water. We were really dissapointed!

  • Stayed September 2012, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AGNmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 19 September 2012
I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced during your stay.

A clean room that has been prepared for our guests is basic for a good stay. As well a good stay begins and ends with an efficient and pleasant front desk procedure that provides the accommodations and service you expect. I am sorry if this was not what you experienced.

We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. It is extremely important for us to count with our valuable Guests with any feedback, comment or even a complaint before they leave our hotel so we can immediately take action and resolve the situation to our Guest Satisfaction. Our procedure is to "Immediately" contact our Pest Control Company in order to control, prevent and eliminate any possible infestation. You can be confident that I am following-up on your concerns so that others are not disappointed as you were.

At this point I would like to ask you to please contact me directly at the hotel so we can properly address this situation with a resolution to your satisfaction.

Once again, please accept my apologies and I look forward to hear from you.

Sincerely,

Debra Thompson-French
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2012

We recently spent the night at the Airport Hampton Inn in Orlando. The bed in our room was the most incredibly comfortable bed we have everr slept in. The room was very pleasant, clean and noise free. We were very pleased with the service. We make this trip once or twice a year and I will always stay at this hotel. It can't be beat.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank krogskamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 13 September 2012
I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sterling, Virginia
Level Contributor
5 reviews
4 hotel reviews
Reviewed 7 September 2012

Nice location, close to airport, dropped car off night before and was able to catch early flight, hotel shuttle both ways. ------these words or simply to fulfill the silly TripAdvisor requirement for reviews to be 200 words------

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rfoard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 10 September 2012
I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 6 September 2012

We stay at Hampton Inns a lot because we know they are usually top notch. It's hard to rate this one properly, though. Coming back from a trip, we had to overnight in Orlando. After various delays, our flight came in WAY after our initial plan: 1:00am instead of 9:00pm. The 24 hour shuttle service arrived promptly and we got a room quickly.

Two surprises. First, upon checking in, we are told the morning shuttle service only runs every half hour. Fine, our flight wasn't until 9:20, we only had a carry-on, so 8:00 would work. oops, sorry, you have to sign up in advance, and the 8:00 is full. 7:30 then. No, full. So we end up having to sign up for the 7:00am shuttle. It would have been nice to know when we made the reservation.

Second, we finally get to our room about 1:30am, looking forward to quick showers and at least a few hours sleep. The bathroom was flooded. We called the front desk and they offered to send up maintenance (!). Rather than wait for maintenance and housekeeping, we decided to sop up the water with most of the towels.

A few hours later, we were up, but couldn't really think about eating their included breakfast. At checkout, I reminded the staffer that the bathroom was flooded. She assured me she would tell maintenance. I went back and asked if their "100% satisfaction guarantee" would cover a flooded bath. She decided it would and made a voucher for the manager validate when he got in. Kudos to him: we got a free "night".

Room Tip: If you need a shuttle to the airport in the morning, mention that when you make the reservation so y...
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  • Stayed August 2012, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Bob d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this review, 10 September 2012
Please accept my apology for the problems you had with your recent stay with us at the Hampton Inn, Orlando Airport. We certainly did not deliver the guest experience you would expect from Hilton.

Our mission is to "Impress the Guest" and in your case, we fail to do that. I have used your concerns to impress upon the staff, the importance of providing our guests with outstanding service and accommodations.

I appreciate your informing us about what happened. We want to offer the best experience possible, and feedback, from our guests help us to accomplish that. Thanks again for your comments and your understanding. I hope you will give us another opportunity to demonstrate the quality and service we are capable of providing.


Debra Thompson – French
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Orlando International Airport

Property: Hampton Inn Orlando International Airport
Address: 5767 T G Lee Blvd, Orlando, FL 32822-4400
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Business Hotel in Orlando
#97 Family Hotel in Orlando
#109 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Orlando International Airport 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hampton Inn Orlando International Airport Hotel Orlando
Orlando Hampton Inn
Hampton Inn Orlando International Airport Florida

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