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Hampton Inn Orlando International Airport
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Reviews (1,009)
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531
289
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25
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All reviewsfront deskport canaveralthe shuttle driverthe breakfast areaan early morning flightorlando international airportcomplimentary breakfastcomfortable roombreakfast staffrestaurants within walking distancenext morningstayed one nightclean hotelrental cargreat place to staywould definitely stay here againfree shuttle
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887 - 892 of 1,009 reviews
Reviewed 20 October 2012

I recently made two trips to Disney and stayed here the night I flew in and the night before I flew out. It is so convenient when you get in late and leave early. I happened to start a conversation with the general manager and she was so wonderful! She made sure when we came back the night before our early flight we were welcomed like old friends! I like this place also because it is one of the few places I can actually smoke in a hotel room! Wow! I know to many of you this will be a turn-off, but to us smokers...it is amazing! The pool was nice, but kinda cold, and unfortunately there is no hot tub. That really didn't matter though because we weren't making it a vacation destination, just a great place close to the airport so we could sleep a little longer.

Stayed: October 2012, travelled as a couple
Thank Wanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this reviewResponded 23 October 2012

I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2012

My husband and I stayed here as part of a bridal party for an out of state wedding. We got in late and my husband was still out with the groomsmen when I checked in. After showering I noticed I couldn't get the AC to kick on. While I wasn't uncomfortable (68 degrees), my hubby is very warm blooded and I knew he wouldn't be comfy. When he got to the room we called to have them walk us through how to make it work since it was a wall unit controlled by a thermostat. Well we couldn't figure it out after the front desk guys instruction so he said he was going to move us since maintenance was gone for the day (it was midnight). The guy came to the room with our new room keys, offered to get us a cart and told us since it was so late and the AC wasn't turning on that we wouldn't be charged. Our new room was just fine and the AC was on in a minute. We were very pleased from the start with this hotel and its staff/management but their drive to keep customers happy is by far the reason I'm writing this review!

  • Stayed: October 2012
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1  Thank Lpowell3rd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this reviewResponded 15 October 2012

Dear Lpowell3rd,

Thank you for the kind words you said about our team members. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I must concur, that it is rare to find high standards of genuineness and reliability in the today’s business world. We certainly are proud to have them on our team.

We try hard to provide the best possible experience to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive.

We really appreciate you taking the time to provide such positive feedback. We look forward to serving you in the future.

Regards,

Debra Thompson - French
General Manager
Hampton Inn Orlando Airport

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Reviewed 29 September 2012

We are always happy with our stays at Hampton Inn Hotels. They are very clean, staff is very friendly and helpful and breakfast is more than expected. We will always look for Hampton Inns when we travel because we know we can count on them to deliver the quality that we want.

  • Stayed: September 2012, travelled as a couple
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1  Thank chalpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this reviewResponded 1 October 2012

I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2012

Last week my boyfriend and I visited Orlando for a day after a great cruise, and we decided to stay at this hotel, unfortunately we were having a great time but when we wanted to rest, as soon as we laid in our "extra clean bed" we found a cockroach on the bed, under the sheets!!!!!!! This is unacceptable!!!!!!! people from the hotel were "nice" but they just moved us to another room and gave us a littlte bag with some popcorn and water. We were really dissapointed!

  • Stayed: September 2012, travelled as a couple
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1  Thank AGNmexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this reviewResponded 19 September 2012

I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize for the frustration you experienced during your stay.

A clean room that has been prepared for our guests is basic for a good stay. As well a good stay begins and ends with an efficient and pleasant front desk procedure that provides the accommodations and service you expect. I am sorry if this was not what you experienced.

We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. It is extremely important for us to count with our valuable Guests with any feedback, comment or even a complaint before they leave our hotel so we can immediately take action and resolve the situation to our Guest Satisfaction. Our procedure is to "Immediately" contact our Pest Control Company in order to control, prevent and eliminate any possible infestation. You can be confident that I am following-up on your concerns so that others are not disappointed as you were.

At this point I would like to ask you to please contact me directly at the hotel so we can properly address this situation with a resolution to your satisfaction.

Once again, please accept my apologies and I look forward to hear from you.

Sincerely,

Debra Thompson-French
General Manager

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Reviewed 11 September 2012

We recently spent the night at the Airport Hampton Inn in Orlando. The bed in our room was the most incredibly comfortable bed we have everr slept in. The room was very pleasant, clean and noise free. We were very pleased with the service. We make this trip once or twice a year and I will always stay at this hotel. It can't be beat.

  • Stayed: September 2012, travelled on business
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1  Thank krogskamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HamptonGMOrlando, General Manager at Hampton Inn Orlando International Airport, responded to this reviewResponded 13 September 2012

I would like to thank you for your recent stay here at the Hampton Inn Orlando Airport. Trip Advisor, has forwarded me your review and I am pleased to see you had a wonderful experience. Here at Hampton we are always looking for ways to impress our guests. If there are any suggestions or comments about our hotel or your stay, please email me directly at mcoap_hampton@hilton.com or contact me at 407-888-2024.

Thank you once again and we hope we will see you again soon should your travels bring you back to the Orlando area.

Debra Thompson-French
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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