We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We waited forever to get our room”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Legacy Vacation Resorts-Lake Buena Vista
Ranked #188 of 335 Hotels in Orlando
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“We waited forever to get our room”
3 of 5 bubbles Reviewed 11 June 2014 via mobile

The hotel itself seems to be preety good but since we checked in around 11pm and checked out around 7am and we literaly went there to spend the night, we disn't have the chance to have a better idea of the hotel. What we do know is that the room was very clean, kitchen is set up with all the necessary devices (including silverware), and shower is very good also. Something that really got into our nerves was to be waiting forever in the reception upon our arrival. There was no reception, a security guy was there to help but they didn't have our hotels.com reservation. He called someone who asked us to go to their computer room and print the reservation confirmation page (althought I had the confirmation number with me, it didn't work for them). After printing this page, he said he would need to fax this paper somewhere (who still uses fax machine nowadays??). Anyways, he told us the fax was not going through, so, as a last resource, he said we should send that paper by email (wouldn't it had been easier if we had simply forwarded the email first thing??). Time was going by... He asked us to wait and wait and wait. It was not his fault, obviously! He was very polite. The thing is how this whole thing happened. We were tired from a 4hrs drive and all we wanted was our booked room to rest.

Stayed June 2014, travelled on business
Helpful?
2 Thank Gilopes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 15 June 2014
Dear Gilopes,

At Legacy Vacation Club, we are committed to providing a quality resort along with exceptional customer service. We value the comments of our guests to keep us at our best. Your comments regarding issues encountered during your check in process have been reported and communicated with our Front Office and Security management team. Please know management will take the necessary measures to correct and ensure issues such as this are not repeated.

Should you wish to speak to us regarding specifics to your vacation, please contact the resort directly at 407-997-5000 and ask to speak to resort management.

Again, we apologize for the service issues and delays encountered at check in by you and your family members at our resort. Thank you and we appreciate your feedback.

Kind Regards,

Legacy Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

347 reviews from our community

Traveller rating
    129
    140
    44
    16
    18
See reviews for
201
63
7
11
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Coral Springs, Florida
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

We booked this room through Hotel Tonight App on my phone. We were just too tired to drive back after being at Blizzard Beach all day with the family. We first got a 2 bed lock off with a sitting room. I NEEDED a king size bed after 5 night of torture on a springy queen bed. The front desk clerk was kind enough to upgrade us to a king room. OMG!! It had a gorgeous jacuzzi for 2, beautiful king bed with awesome linens and and entire living room, dining room and full kitchen. We only used the coffee maker but I would definitely consider a longer stay at this resort . Don't let the outside fool you the inside is gorgeous and luxurious!

Room Tip: The B rooms are the king rooms and the A rooms are the double bed lock off or if you want a bigger p...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Latana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 6 June 2014
Hi Latana H

Thanks for taking the time to write such a nice review and we are thrilled you enjoyed your stay with us. Please come back and see us again real soon.

Warm Regards
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 April 2014 via mobile

Me and my wife had a wonderful stay. We was a little surprised how big the room was for the price,full kitchen,bathroom with big jacuzzi tub. We didn't use any of the hotel facilities,but was told we could go over to there other resort and use the pool and activities.The only down fall is the $100.00 hold on your credit card and no room service..In all we enjoyed our stay

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jrtripp78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 29 April 2014
Hi jrtripp78

Thanks so much for the kind words and we are thrilled you enjoyed your stay. We look forward to seeing you again on a future vacation!

Warm Regards
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples, Florida
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 21 April 2014 via mobile

My family stayed at this resort during our last trip to Orlando. There were 5 adults and 2 children and the rooms were so spacious we had plenty of room. My one and only complaint is that you are told at check in that there is no smoking in the rooms which is great as we are a non smoking family so it was disappointing that our room smelt of cigarette smoke. We did tell the office but nothing was done. We would stay here again as the condos are big and have everything you need.

Stayed March 2014, travelled with family
Helpful?
4 Thank longcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 23 April 2014
Hi longcox

Thanks so much for the kind words and we will definitely investigate the smoking experience you encountered. We look forward to having you come vacation with us again real soon.

Warm Regards
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 31 March 2014

We recently had our family reunion in Orlando Florida. We decided to stay at the Legacy Vacation Club in Orlando. Perfect location! We were super close to the Disney theme parks (like 5 minutes away), which was great since we had five toddlers in our party. The pools and amenties at the resort were super nice too. They had a nice bar at the pool and a store where they sold snacks and food as well. Also, there was a grill at the pools. The grill was super nice. Also, we made bbq chicken and cheddar burgers one night. I felt bad that we made a huge mess on the grill. I asked to clean the grill, and they insisted on cleaning it. The next day we noticed that the grill looked clean as ever! The mini golf course was very nice too, and FREE (unlike a lot of Marriott resorts that charge you $30 per week per person!). They had a basketball court that they just resurfaced and several tennis courts. The room was very nice and clean. As we were checking out, we noticed trucks with brand new air conditioner systems and brand new sleeper sofas being placed in every unit. The gardens were very well manicured. We would stay at this resort again!!!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 1 April 2014
Hi Robin

Thanks so much for the kind words and we are so happy you enjoyed your stay with us. Please come back and visit us again real soon!

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida, USA
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 25 March 2014

There was only one pool located at the front of the property, so we didn't get much use. We booked through Travelocity and received very affordable rates. This was a one bedroom, one bath, with living room area (with sofa sleeper) , Dining area, kitchen with washer and dryer. It was an absolutely perfect space for our three-person family. The bathtub had jets and was large enough to seat 2 people. Very clean. We spent two days at a local theme-park, so we only needed to use at night for dinner and such. I would definitely recommend to friends and families.

Room Tip: Try to get a room closer to front office/swimming pool
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank relaxuremind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 26 March 2014
Hi relaxuremind

Thanks so much for the kind words and we are so happy you enjoyed your time with us. Please come back and visit us again real soon.

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seminole, Florida
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 16 March 2014

Lets, face it, when in the Orlando area it gets exhausting to do Disney or Universal every day. We always get a two-bedroom, two-bath when we stay here. It's just like having a condo away from home. This resort has planned activities for everyone and there are so many things to do right there on the grounds. Each of these rooms has a full kitchen so we can even stay in to eat. We never have to leave the property, if we chose not to.

Room Tip: Having a full-size washer and drier in the unit is so handy, especially if you're traveling with...
See more room tips
  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Anna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael S, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review, 17 March 2014
Hi Anna

Thanks so much for taking the time to write such a nice review and we are so happy you enjoyed your stay with us. Please come back and visit us again real soon!

Warm Regards
Guest Relations
Legacy Vacation Club
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Orlando
0.2 mi away
Courtyard Orlando Lake Buena Vista at Vista Centre
0.1 mi away
Hawthorn Suites by Wyndham Orlando Lake Buena Vista
0.2 mi away
Quality Suites Lake Buena Vista
Show Prices
Show Prices
Show Prices
0.4 mi away
Sheraton Lake Buena Vista Resort
0.2 mi away
Blue Tree Resort at Lake Buena Vista
4.1 mi away
Legacy Vacation Resorts
Legacy Vacation Resorts
#14 of 58 in Kissimmee
3.5 of 5 bubbles 1,107 reviews
Show Prices
Show Prices
Show Prices

Been to Legacy Vacation Resorts-Lake Buena Vista? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Legacy Vacation Resorts-Lake Buena Vista

Property: Legacy Vacation Resorts-Lake Buena Vista
Address: 8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
#42 Top resorts Hotel in Orlando
#119 Business Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3 star — Legacy Vacation Resorts-Lake Buena Vista 3*
Number of rooms: 120
Official Description (provided by the hotel):
Located just minutes away from Disney(R), Legacy Vacation Club Lake Buena Vista is also only 2 miles from The House of Blues, Cirque du Soleil, shopping & restaurants. Onsite, guests can enjoy the swimming pool, hot tub, tennis court & beautiful garden. About the property A condominium-style resort featuring mini suite, 1-bedroom suites & 2-bedroom deluxe suites. Each room features full kitchens/kitchenettes, dining & living areas, flat-screen TV's onsite laundry facility, business center & free WiFi resort wide ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, LoveHolidays, Odigeo, Hotels.com, TripOnline SA, TravelUp, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Legacy Vacation Resorts-Lake Buena Vista reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Legacy Vacation Resorts-Lake Buena Vista Hotel Orlando
Celebrity Resort Orlando
Celebrity Hotel Orlando
Celebrity Resorts Lake Buena Vista
Legacy Vacation Resorts-Lake Buena Vista Orlando, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing