I have stayed at this property before but this is the first time after the renovation. The rooms are updated and well appointed. The dining area in the lobby can be a bit crowded but the offerings are good. I was taken back by the brand of wine they offered during the managers events Monday through Friday. It was the Wal-Mart Oak Leaf wines which sell in Cape Coral for $2.99 a bottle. They fast nice but would have expected a little higher quality.
They did have for the beer lovers , beer on tap which was a nice touch. one thing that stuck our to me as a lifetime Platinum Elite with Marriott is that my expectation with the renovations the rooms would have blu-ray/dvd players which they do not. I ask the front desk if they had any available and was told they do not have any at all. When checking out I pointed out to the front desk the need for dvd players and was told they in fact have them. Not too happy about not being told the correct information.
The pool is small but quaint. I also asked the front desk when checking out about adjusting the bill for one of the 6 rooms I had and was told due to the amount a manager would have to take care of it. I asked for the manager to call me with what he could do. No call as of today. Also received a nice email from Mike Zambout, the Assistant General Manager to which replied, telling him about the adjustment I had requested form the manager and he too has not replied. If you think anyone above the very nice front desk staff are going to follow up on a request you will be disappointed and most likely like me not too happy.
I will once again book at this location for the same ever next year but expect the managers to follow up on my requests in a timely manner.
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- Also Known As:
- Residence Inn Orlando Hotel Orlando
- Orlando Residence Inn
- Residence Inn Orlando Convention Center Florida