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“Holiday vacation”

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Hyatt Place Orlando/Convention Center
Ranked #44 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Holiday vacation”
5 of 5 bubbles Reviewed 12 August 2014 via mobile

Loved our stay at this Hyatt location. The room had an amazing view, the staff was extremely accommodating and friendly. Will definitely return to this location. The room was comfortable and modern. Thank you for the wonderful experience!

Stayed November 2013
Helpful?
1 Thank Gabby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 18 August 2014
Hi Gabby,
Thank you so much for staying with us and for taking the time to tell us about your stay. I am delighted to hear you had a wonderful stay and we look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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673 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
St. Gallen, Switzerland
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 8 August 2014

Me and my best friend were so exccited to stay at this hotel. Because we have been in this area before staying at the Avanti Resort, across from it. This hotel has top notch service from the staff. The room was very spacious, clean, and cozy. Walking distance to so many different resturants and attractions. Not far from Disney World, Universal Studios, Wet N Wild, Fun Spot, and many more. Definitely will stay again and recommned this hotel. Thank you!

  • Stayed August 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catiana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 12 August 2014
Hi Catiana,

Thank you for telling us about your stay! I am delighted to hear that you and your best friend enjoyed yourselves. We look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 8 August 2014

This hotel is a nice quite, quaint hotel. It was definitely worth the $60 bucks I paid for the night via Expedia. Wasn't expecting the stay to be as if I booked with Hyatt Regency, but I will say that our stay was very descent. If I were to visit Orlando again I would definitely stay here again. It is located off of what the locals call "I- drive", but kinda hidden in the back, but near lots of shopping and restaurants.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
Helpful?
Thank fliggins11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 12 August 2014
Thank you for staying with us at Hyatt Place! I'm so glad you decided to check us out and that you enjoyed our stay. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

We stayed at this hotel during two nights. The first thing that we noticed upon our arrival by midnight was that the parking area was very tight with some tour buses taking a lot of the otherwise available space. Also, very quiet and with sufficient illumination. The entrance to the hotel was shocking: the registration area was poorly decorated and multifunctional with snacks for sale taking a lot of the space. It was a bad impression. The staff was very welcoming although their uniforms and looks were unpolished. The hotel also looked old, not renovated.

Our first experience with the only two elevators was normal at that time of the day, but in the morning it was a different story. People were sat in front of the elevators waiting in the four occasions that we tried them during the morning. The wait was so long that we decided to use the stairs.

We loved our suite immediately after opening the door: a large sofa and a large sofabed and a small dividing wall with glass separating the two queen beds on one side, and the bathroom area, closet, large TV, desk and kitchenette on the other side. There were some minor design, maintenance and cleaning issues: found sugar bags and candy in one drawer in the bathroom/closet area, the back side of the bathroom door had scratches and graffiti, garbage cans were not disposed of after our first night, the bathroom only with shower and WC in a small space (about 3 square meters), among others. The room was very quiet and we had a very comfortable sleep.

The mornings at the cafeteria were always crowded with a lot of people trying to get access to the buffet in an enclosed, relatively small space. The buffet included all the usual hot and cold food. The servers were nice but not uniormed and they even announced the 'last call' instead of just taking away the food by 10 am. They had plasticware, plates, bowls and glasses to take out the food and drinks.

All in all we loved our room and its proximity to Universal and other attractions in spite of the minor issues mentioned above. We hope to try this hotel again during a low season.

Room Tip: Get rooms closer to the ground to avoid using the elevator during the high demand hours in the morni...
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Green Features: The only environmentally friendly practice seen was a sign on the bathroom door to save water by reducing the need to wash the towels.
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Earthguard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 12 August 2014
Thank you for taking the time out to tell us about your stay, your feedback is valuable to us. I am sorry for any inconvenience the bathroom size caused you. Although we are not able to change the current guest room bathrooms, this feedback has helped in the creation of new Hyatt Places which now have the bathrooms located in the front of the room with the sink inside the shower room. I'm glad to hear you liked our large sleeper sofa and the modern design of the guest room. Thank you for staying with us and we hope to see you again!
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MA
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 bubbles Reviewed 28 July 2014

Good: The hotel is in a great location, and is very clean. The king size bed is comfortable, and the shower was strong. The breakfast was good. Plenty of space in the room. The internet was strong on our floor. The pool is basic but crystal clear, and warm. The parking lot was well lit. Top choice for a budget traveler or family.

Staff that provided service with a smile, and were helpful should be recognized ... thanks - Chasity, Danny, Dylan, and Farah.

Bad: Housekeeping is slow, forgetful, and/or flat out reluctant to fulfill the request of basic needs despite being asked verbally, and/or with notes ... this despite being tipped daily. Apparently they don't start rooms until after 9 am, and it seems they clean rooms that need to be turned over first. We requested twice for our room to be cleaned earlier, and it wasn't. From all we could tell our room was never done before 4 pm. Two days we returned to let kids nap, and just left, and let kids nap in the car. We returned after 5 pm and the room was done. Add the two times we requested it be done early, and that is 4/7 nights it was not done before circa 4 pm. It would be overkill to list the comedy of errors in this post, but here is just one ... I hid two hotel provided glasses on top of the safe, under the sink, to keep my kids from playing with them. We came back one night and had a bottle of wine. One glass we used the night before and it was replaced and a clean one was left out. When I went to get the other glass I hid, it was gone. Housekeeping took it and did not replace it, and then they forgot to take the huge bag of garbage that was rotting in our room with no AC, and dirty diapers in it. That was an unpleasant surprise at 6 pm. They had time to search for a glass (not replace it), but not take the garbage sitting next to the sink?!

A front desk staff member, that appeared to be a senior staffer, was dismissive, and condescending when asked to fulfill a simple administrative request prior to checkout. I was put off, and when I returned to request documentation, I was put off again. After I pressed, the staffer passed the task along to someone else who fulfilled my request, as the senior staffer continued to do paperwork of some sort. Ironically, the same request was filled immediately at the Hyatt Place Daytona Beach without question, and with complete understanding. The same dismissive staff member also failed to have towels sent to the room. We waited until we could wait no more, showered, shared a hand towel to dry off, and went about our day. We had erroneous room charges for food on our bill (immediately removed). The AC unit in the room broke (and was fixed that day), the bolt on the door did not close properly (and was not fixed). Maintenance was working on the walls one morning, and the debris was left all over the hall carpet for our kids to want to pick up and toss around for two days each time we left or entered the room.

It's a shame, because the hotel is nice. We were annoyed staying here. Felt more like self-service. How many times can you call a front desk? After 3 days I just started going down there to get what I needed, which is why I am grateful to those mentioned previously in this post.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank rockytherockstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 30 July 2014
Thank you for taking the time to tell us about your stay. We strive to make sure that each guest has an exceptional stay and It sounds like this is not the case for you. I would love the opportunity to speak to you and help resolve your unsatisfactory experience at our property. Please feel free to contact me at Kris.Vos@Hyatt.com or by phone at 407-370-4720 Ext. 5104.
My sincerest regards,
Kris Vos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

My husband, 2 boys and I stayed there for 4 days on a recent trip to Orlando. Hotel was in a prime location near a multitude of restaurants and shops. We went to Universal Studios & Wet n Wild water park daily - both of these were minutes away. The staff was friendly and helpful. The free breakfast was great. Good food! Nice, spacious room. Clean facility. I would definitely stay here again and highly recommend!

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Dee D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 29 July 2014
Hi Dee,

Thank you for staying with us and for telling us about your great stay! I'm glad you enjoyed our complimentary hot breakfast and our convenient location to all the local attractions. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 26 July 2014

Easy to find, to move, very comfortable. Great place to stay! Good service, clean & neat. If you are looking for a place to stay in Orlando, this may be a solution for you. Spacious rooms, and nice warm breakfast. Close to Pointe too, so you can find nice restaurants, movie theaters and do some shopping.

Room Tip: 10 minutes from very nice restaurants and attractions.
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Green Features: Service team are always ready to help, and the warm breakfast was nice.
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Marilyn U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt01, Public Relations Manager at Hyatt Place Orlando/Convention Center, responded to this review, 29 July 2014
Hi Marilyn,

I am delighted to hear your enjoyed your stay with us! Thank you for taking the time to leave us a review. We hope you will visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Place Orlando/Convention Center

Property: Hyatt Place Orlando/Convention Center
Address: 8741 International Dr, Orlando, FL 32819-9318 (Formerly AmeriSuites)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#29 Romantic Hotel in Orlando
#33 Green Hotel in Orlando
#40 Family Hotel in Orlando
#41 Business Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hyatt Place Orlando/Convention Center 3*
Number of rooms: 150
Official Description (provided by the hotel):
Located three blocks from the Orange County Convention Center and only three miles from Sea World and Universal Studios Orlando, the Hyatt Place Orlando Convention Center hotel is the perfect choice for business travelers and families. In addition to Walt Disney World® Resort, other local attractions include Wonder Works as well as Ripley’s Believe It Or Not! Local Orlando-area shopping options include the Premiere Factory Outlet, the Florida Mall, and Mall of Millenia. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Place Orlando/ Hotel Orlando
Hyatt Place Orlando/Convention Center Florida

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