On arrival the monster at the reception just growled when we approached the desk, no smiles nothing. Walked into the room and it was disgusting. Beds had been made but blood on bottom sheet. floor was not hoovered, toilet was filthy, bath had hairs in it,tissues on floor, microwave dirty. Went to reception to make a complaint and the most unhelpful girl on the desk "couldn't find the manager" waited 20 mins for her to walk across from the shop. Spoke to the manager and she gave us 2 other rooms to view, thankfully one of the handymen came with us to let us into the room, if he hadn't of been there I dont think reception would of believed us... 1st room we were taken to carpet was disgusting, mould on wall, ac hanging off the wall full of dust... So that was a no to that room, the handyman took us to the next room, he opened the door and there was sweet wrappers under the desk and again a tissue. Dwight (handyman) said he could only apologise and when I asked if he would stay in this he quietly replied no. He very kindly asked reception to move us to the sister hotel Rosen inn universal, he even paid for the taxi. Thank you so much dwight, you were the only helpful member of staff at this hotel. I have pictures only camera and will upload them once I get onto my laptop. Stay away people, you will be very very disappointed. Book into Rosen inn universal, you won't regret it. Every single member of staff is lovely, go out of their way to help and most of all the rooms were spotlessly clean with cleaners in everyday to replace towels and to make up the beds.
- Official Description (provided by the hotel):
- Welcome to Rosen Inn International, an affordable Orlando vacation hotel near Universal Orlando(R) Resort, minutes away from world-famous entertainment and shopping, and at the center of International Drive. The Rosen Inn International hotel-also close to Wet 'n Wild(R), SeaWorld(R) Orlando, and Walt Disney World(R) theme parks-offers more than convenience in location. It offers comfort, security, and its own set of luxuries-and there's never a resort fee. Our deluxe standard double guestroom features two Simmons' Beautyrest(R) pillow-top mattress perfect for relaxing after a day at the theme parks while you enjoy premium cable channels or a movie on the 32" HDTV. Every guestroom comes stocked with a hairdryer, mini-refrigerator, microwave, iron and full-size iron board, single-serve coffee maker, radio alarm clock, and an electronic safe big enough for your laptop. We also have ADA compliant rooms with roll-in shower access. At Rosen Hotel & Resorts, our effort to provide a comfortable experience and stay also with peace of mind; our guests' safety is a top priority. Uniformed security officers patrol hotel grounds 24 hours a day, seven days a week. Our gated parking is also patrolled by security officers. ... more less
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- Also Known As:
- Quality Inn International Drive Hotel Orlando
- Quality Inn Orlando
- Orlando Quality Inn
- Rosen Inn International Orlando, Florida