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“We will NOT stay here again”

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Rosen Inn International
Ranked #124 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed 8 June 2014

We booked this stay as a package deal, when I made it I had a bad feeling I should have cancelled right then and there, I'm sorry I didn't go with my gut.

1. checking in and out painless neither experience was with overly friendly staff.

2. the room, AWFUL thank goodness we only had to stay 3 days, the room had a musky smell, it was very dated, the beds looked cleaned but I wasn't sure I hosed the entire room down with Lysol cleaner. The bathroom was just as bad, it had rust, something that looked like mold on the fixtures and the bathmat they supply you with (the tub is very slick) looked like they had just picked it up from the parking lot after everyone ran over it with their cars, again Lysol cleaner to the rescue.

3. The air conditioner was very very loud, the room never got cold, much less cool made it difficult to sleep.

4. The big window and walls are paper thin you can hear all conversations people are having outside your room at all hours of the night. You feel like at any moment someone is just going to open the door and walk in was not a safe type feeling staying here.

We will NEVER stay at this hotel again. There is a Hampton Inn next door save yourself the hassle and discomfort and stay there or anywhere else for that matter.

  • Stayed: May 2014, travelled as a couple
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1  Thank faobear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 20 June 2014

faobear,

Sorry for the short comings you faced during your stay. Safe travels in the future.

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,056 - 2,062 of 6,651 reviews

Reviewed 8 June 2014

Stayed here for 7 days mid may ,then on to Disney for 14 nights ,I was very surprised after reading mixed reviews ,so didn't have my hopes to high ,but wow was really lovely hotel ,lovely friendly reception to greet you ,room was spotless and was cleaned every day ,restaurant was lovely if you decided to stay at hotel ,just wish we had been there longer to enjoy hotel more ,as the pool was lovely after a long day at the parks ! In a very good location close to Titanic experience etc .... my only small concern was ,although this could have been me worrying too much ,was the safe although secure as in once you keyed your own personal no there was no opening this thing ,was it was just placed on your bedside cabinet ,was not secure to the wall or cabinet in any way ,so if someone was to gain access to your room they could just pick up and go and deal with how to open it later ,so hopefully for the future the hotel can take this onboard ... But overall we would return ,great hotel !!!

  • Stayed: May 2014, travelled with family
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5  Thank KEZ187069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 20 June 2014

KEZ187069,

Thank you for your wonderful review and great feedback. We appreciate your concern as well as you love for our hotel. We hope to see you and your family for another holiday soon!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Stayed for a night in May 2014 between visits to water parks. Room was external-entry (I think they all are), so felt a little motelly in that sense, but inside did not feel that way at all. Room was very clean and felt updated. Beds were comfortable and sheets were clean. Pretty impressed with condition/comfort of the room overall. Had to walk to another building and up one floor to find ice, but beyond that no gripes. Relatively easy drive to Disney property - not far from I4 on-ramp. It's not a high-end place, but great for what it is. Would definitely stay again for this type of one-nighter.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Gordy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 19 June 2014

Thank Gordy P!

We appreciate you review and for your great insight for our future guest. We hope you're looking forward to your return as much as we are!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

We were very tired when we arrived at the hotel we had been traveling for ten hours so all we wanted to do was to get some food and get some sleep, on our arrival we were offered a choice of two rooms we went for a room with view of the pool the room was on the fifth floor, the room was clean tidy, coffee maker, microwave plus fridge, (what more do you need), bathroom was clean and tidy too.
The fifth floor was great as we could see the fire works at night from the surrounding parks which was lovely we could sit out on the walkway and watch them, it was lovely and quite both at night and during the day. The pool was clean and tidy there was a towel service for free, the pool was cleaned and tidied both day and night,
THE STAFF at reception are the only thing that let the hotel down hugely, when we asked about the park tickets or bus service they were horrible there is no reason for there rudeness as we are on holidays in there hotel and country you would think they would be more helpful and kind.There is a ticket place across the road from the hotel and he couldn't have been more helpful to us informing us of bus time, park tickets, and what was in walking distance of the hotel,
The hotel is in a brilliant area from parks, shops, food, and buses, there is a free shuttle bus service from the hotel check times at desk the night before and book the time you want to go, I would highly recommend it for the location but there will have to be something done about the staff.

Stayed: May 2014, travelled with family
7  Thank sarah h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 19 June 2014

Thank you for your review, sarah h.

I greatly apprciate your feedback regarding some of the challenges you faced with our staff. Please feel free to reach out to me personally if you would like to discuss this experience with me further. I am happy to read that with this aside, you seeminly had a great stay with us… I do hope you consider us again. We would love to have you and your family return! Safe Travels!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Was moved here after booking the nicer rosen down the street and told we were at the wrong hotel and needed to come here bc of plumbing issues. This is after booking our hotel a month in advance. Walking into our room going to the sink turn on the lights and there are tbere roaches crawling around. Called the front desk someone said they would be right down to help. No one ever came had to walk back to the front desk for them to tel us they had no other rooms.

  • Stayed: June 2014
    • Value
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1  Thank Aakan1288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 19 June 2014

Aakan1288,

I apologize for the shortcomings you incured during your stay with us. Please feel free to reach out to me personally if you would like to discuss your stay with us further. Thank you.

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

This hotel was booked as part of a package, fairly basic accommodation but you only really sleep there anyways. Excellent location in the middle of International Drive, handy for restaurants, husband was able to have a drink instead of usually having to drive from a villa to a restaurant. Free transport to Universal Studios very handy, saving $17 to park, leaving the hotel and Universal at various times of day, think the earliest leaving hotel time was about 07.30, 8.10, 9.10 and 2 or 3 later times. Think the latest leaving Universal was about 20.10.hope that info is handy as I couldn't find these times out before we went.
The beds were made and towels changed every day.
Only a couple of things that I found problems with, the air con unit was noisy, we either couldn't sleep because we were too hot when it wasn't on or couldn't sleep because of the noise. No tea and coffee making facilities apart from a coffee making machine with paper cups, so no kettle, milk etc, also we take sandwiches to the parks (saves a fortune) and there was nowhere to make them, managed though by buying a large tin foil tray from Walmart and a couple of knives and made them on the drawers that the TV was on! Towels smelt a bit odd as well.
Overall can't really complain.

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 19 June 2014

Thank you, murphsmum1705!

We appreciate the time you took to write us a review… we greatly appreciate it! Please consider us again for another future holiday, as we’d love to have you again!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014 via mobile

Room was basic but clean. Beds made every day and daughters toys put on beds (different positions every day which she loved!).

Downsides:

Bathroom with bath and shower - old and discoloured and could do with updating.
Air conditioning very loud!
Windows not double glazed - very noisy at night with people talking outside when using drinks machine or walking by.
Breakfast was the same every day.

Positives:

Daughter loved swimming pools!
Helpful reception and concierge staff.
Great location for visiting attractions.

Thanks :-)

Stayed: May 2014
1  Thank Vicky C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media Concierge at Rosen Inn International, responded to this reviewResponded 19 June 2014

Vicky C,

Thank you for your wonderful review. We love the positives…always looking to better the downsides. I hope to have you and your family visit us again soon!

Stacia Orock
Social Media Concierge
Rosen Hotels & Resorts
Office Address: 9939 Universal Blvd. Orlando, Florida 32819
Email: SOrock@RosenHotels.com
Phone: 407.996.9939 | Fax: 407.996.3157

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Rosen Inn International

Address: 7600 International Drive, Orlando, FL 32819-8237 (Formerly Quality Inn)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Orlando
#77 Romantic Hotel in Orlando
#106 Family Hotel in Orlando
#123 Business Hotel in Orlando
Price Range: £42 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rosen Inn International 3*
Number of rooms: 728
Official Description (provided by the hotel):
Welcome to Rosen Inn International, an affordable Orlando vacation hotel near Universal Orlando(R) Resort, minutes away from world-famous entertainment and shopping, and at the center of International Drive. The Rosen Inn International hotel-also close to Wet 'n Wild(R), SeaWorld(R) Orlando, and Walt Disney World(R) theme parks-offers more than convenience in location. It offers comfort, security, and its own set of luxuries-and there's never a resort fee. Our deluxe standard double guestroom features two Simmons' Beautyrest(R) pillow-top mattress perfect for relaxing after a day at the theme parks while you enjoy premium cable channels or a movie on the 32" HDTV. Every guestroom comes stocked with a hairdryer, mini-refrigerator, microwave, iron and full-size iron board, single-serve coffee maker, radio alarm clock, and an electronic safe big enough for your laptop. We also have ADA compliant rooms with roll-in shower access. At Rosen Hotel & Resorts, our effort to provide a comfortable experience and stay also with peace of mind; our guests' safety is a top priority. Uniformed security officers patrol hotel grounds 24 hours a day, seven days a week. Our gated parking is also patrolled by security officers. ... more   less 
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Also Known As:
Quality Inn International Drive Hotel Orlando
Quality Inn Orlando
Orlando Quality Inn
Rosen Inn International Orlando, Florida

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