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“Friendly staff but hotel needs some work”

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BEST WESTERN Castillo Del Sol
Ranked #7 of 28 Hotels in Ormond Beach
Albany, Ga
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Friendly staff but hotel needs some work”
Reviewed 4 September 2012

We stayed 3 nights during Labor Day week-end. The rooms were clean and the staff was friendly. However, only 1 elevator was working and the pancake machine was broken our entire stay. The ocean front view was beautiful!!! The location was great....close to great restaurants. This hotel is advertised as a new hotel, but it really needs some work. We will stay somewhere else next year.

Room Tip: The ocean view rooms are well worth the extra money!! Don't stay on the first floor......your b...
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retiredAlbany_Ga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,047 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (272)
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York
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 September 2012

The BW Castillo Del Sol is in a lovely location with a great stretch of beach in front of it and is perfect for a short beach break. The staff were very friendly and helpful, and the rooms were clean (if a little dated) and I wouldn't agree that what they called an ocean view was my expectation (you can view the ocean if you stand on the balcony and crane your neck round it a bit.)

The area was quiet which was very nice and there are some lovely restaurants to be found nearby (Bruno's Pizzeria had the BEST pizza I've ever eaten, including in Italy) and the local area has some lovely scenic spots. With a little rennovation, this hotel could be a true gem.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Meitnerium85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
Reviewed 1 September 2012

I am currently spending Labor Day weekend at this hotel, and have been disappointed that the ice maker on our floor has not worked for 2 days, and only one elevator is running. I asked to move to the bottom floor because we end up waiting 20 minutes for the elevator every time we call it, and they claimed someone was coming to fix it. I called to find out when the ice machine would be fixed, and they claimed not to know about it even though I had talked to a maintenance person last night, and other guests on our floor claimed to have reported it as well. The housekeeping staff didn't vaccuum, so the same crumbs are in the "kitchen" area. The light in the "kitchen" area does not work. However, I don't want to seem like it is all bad....the beach is beautiful, and the pool is clean and nice. The bathroom is tiny, and the water pressure in the shower is no good. But, the beds are comfy and the a/c works great.

Stayed September 2012, travelled with family
Helpful?
Thank Misty V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sparks, Nevada
1 review
Reviewed 28 August 2012

Certainly not a luxury hotel, but the location,price and staff cannot be matched.Ocean view, right on the beach, has to be the best value in Ormand beach.Staff was very attentive, any issues were addressed in a polite and prompt manner.Next time no hurricanes OK

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank dupa864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring, Tx
Level Contributor
6 reviews
3 hotel reviews
Reviewed 28 August 2012

Stayed the night and got a regular room with my mother who's in a motorized chair. It was perfect to get around in even for her (though beware the small bathroom)! Could crack open the balcony door and turn down the ac and listen to the ocean crashing in. If I ever get back to the Daytona Beach area, I'm so staying there again!!!

Room Tip: Anything "Ocean View", I know 4th floor is wonderful, third floor would be good too.
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  • Stayed August 2012, travelled with family
    • Value
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    • Service
Helpful?
Thank Resa00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garden City
2 reviews
Reviewed 28 August 2012

Moved from the Gulf Coast to the East coast to get away from the storm!! Only stayed one night before getting a flight back to the Mid West- but really enjoyed the short stay! Front desk staff was very nice at check in! Prices were really good to be right on the beach with a balcony.... Room was clean ,quiet and beds were comfy.... Had a kitchen which would be a nice plus if you stay a few days!! Elevators were a little slow since one was not working!
Pool was really nice.. Would suggest some outdoor maintenance including work on the path from the pool stairs to the beach but other than that it was nice.. I would stay again !!!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GardenCityLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ormond Beach, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 August 2012

Stay here and celebrated my daughters 6th birthday. Great time. It rained for a little while but had a nice covered area we used so we were not stuck inside. Nice fire pit area too. Looks newly renovated. They even wished my daughter a Happy Birthday on the outside marque.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VRC1133
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Castillo Del Sol

Property: BEST WESTERN Castillo Del Sol
Address: 205 S Atlantic Ave, Ormond Beach, FL 32176-8105
Phone Number:
Region: United States > Florida > Ormond Beach
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Ormond Beach
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Castillo Del Sol 2.5*
Number of rooms: 147
Official Description (provided by the hotel):
Retreat to the newest hotel in Ormond Beach, Florida and enjoy affordable A1A beachside accommodations near Daytona International Speedway, Ocean Center Convention Facility and the 23 miles of uninterrupted beautiful Florida beaches.Welcome to the Best Western Castillo Del Sol, the best choice in lodging while visiting the Ormond Beach, Florida area where guests will receive comfortable and affordable beachfront accommodations. The hotel provides guests with convenient access to many local attractions, shopping and dining options in and around the Ormond Beach area. Guests staying at this hotel will enjoy guest rooms featuring pillowtop beds, cable satellite television with free movie channels, refrigerator and free high-speed wireless Internet access. Luxurious suites and rooms with ocean views and fully equipped kitchens are also available for those that want to indulge. The Oceanfront Efficiency rooms also include a DVD Player, kitchenette complete with full size Refrigerator, Microwave, Stovetop, Cooking and Dining Ware, and Dining Area, and a private balcony with a panoramic view of the Atlantic Ocean.Convenient and delicious breakfast can be enjoyed at the hotel's onsite restaurant. There are also 75 restaurants and shops within 2 miles of the Hotel. And to help make life on the road even more comfortable, this Florida Best Western hotel features an outdoor swimming pool and the safety of underground parking.Whether traveling to Ormond Beach FL for business or for pleasure, the Best Western Castillo Del Sol is close to where travelers want to be. Guests can spend the day enjoying the sun, surf and sand at the beach, touring Casements, the Rockefeller summer home, walking the Ormond Memorial Garden or exploring the Kennedy Space Center. NASCAR fans will enjoy being situated so close to Daytona International Speedway. The world's largest Harley Davidson dealership can be found only minutes away from the Best Western Castillo Del Sol.This Ormond Beach hotel frequently hosts guests in town attending local events like Bike Week, the Daytona 500, Cheerleader Nationals and Biketoberfest. And no trip to Ormond Beach is complete without enjoying a day of family fun at nearby Disneyworld and Universal Studios. The Hotel is just 1/2 mile from the Ormond Scenic Loop & Trail.The friendly, helpful staff at the Best Western Castillo Del Sol is ready to ensure a fun-filled memorable stay in Ormond Beach, Florida. ... more   less 
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Also Known As:
Best Western Ormond Beach
Ormond Beach Best Western

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