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Reviewed 30 October 2017

Seems like the hotel was recently remodeled. Good parking. Clean common areas. Big room with kitchenette. There is some silverware in the room but it doesn't match and it's old. Good WiFi Reception. Nice selection o TV channels. The main complaints I have is that 3 times during my 1 night the Fire alarm went off. The second time it lasted approximately 10 minutes. Very annoying. I had a business meeting next morning at 9:00 AM and this ruin my sleep but I understand things happen, so I'm not mad about it. My other 2nd complain is that I reserved a room with a King size bed and got a room with 2 full size beds. No biggie. My last complaint would be the pipes make weird noises, but still not bothersome. You can tell the structure of the hotel is old. The maintenance gentleman (his name starts with a K) was very nice and proper. Overall it was a good stay. I recommend the property particularly due to the size of the room and location. Another good Best Western Hotel.

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Best Western
Thank HRT_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this reviewResponded 3 November 2017

Thank you for your feedback. We are so excited you enjoyed your stay. We do apologize for the fire alarm going off and we have corrected that issue. Kenny our maintenance man is no doubt and exemplary employee. We do hope you come back and visit again.

Yours in hospitality,
Terrell N.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

The hotel is beginning to show its age and in need of updating. The bikers from Daytona and the spring break kids have definitely taken their toll on this place. The breakfast was pretty grim. We had a few bugs in the room also. On the positive, the staff are nice and it has a great beach location.

  • Stayed: October 2017, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this reviewResponded 2 November 2017

Thank you for your feedback. We are so happy that you chose to stay with us and you got to experience the great customer service from our staff. Within the last year the area has been affected by two hurricanes. The Ormond Beach and Daytona Beach areas are under a revitalization process; furthermore, we are currently in the process of revitalizing our exterior after hurricane Irma. We have recently completed total upgraded to all rooms within the last year. Spring break has not been a event in this area for over a decade but we do still have our bike and race events through year. We hope you do visit again and please contact us directly so that we can ensure you stay accommodations are to your liking.

Sincerely,
Terrell N.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

Based on the outstanding experience we had at the Best Western Plus in Richmond Hill, Ga. we booked this hotel for the next leg of the trip. Unfortunately it was not as nice and was pretty much what you would expect at an older budget hotel. Service was OK - not particularly friendly. The hotel was clean enough but worn. There was a nice view of the Atlantic from the balcony - but the beach looked rough-lot's dead seaweed and other debris from the previous month's storm - which made the beach smell bad. It was also "Biketoberfest" - which we didn't know. It added about $100 to the room cost and contributed to a less-than relaxing visit or night's sleep. (Of course, if you are a motorcycle enthusiast, check it out!) We used to visit Ormond Beach every summer when I was growing up. It hasn't aged well. There are lots of vacancies and abandoned buildings and at high tide - the ocean is lapping the retaining walls of the hotels = no beach. It was sad.

Room Tip: Don't come during Biketoberfest-unless you are a motorcycle enthusiast. And generally, book as far away from the A1A side as possible.
  • Stayed: October 2017, travelled with family
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Thank MrRunningOnEmpty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this reviewResponded 2 November 2017

Thank you for your feedback. We are so glad that you got to stay with us. Unfortunately in the last year we have experienced two hurricanes that has taken a toll on a lot of hotels/buildings in the area; also left some closed for major repairs. We are currently in the process of revitalizing our exterior after hurricane Irma. Hurricane Irma did dredge a lot of the beach away but it is now under a natural restoration process; thus the seaweed a shore. We do hope that you will visit again and please contact us directly that way we can arrange your stay to accommodate your vacation needs.

Yours in hospitality,
Terrell N.
Front Office Manager

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Reviewed 27 October 2017

Awesome hot breakfast with homemade waffles! Excellent customer service and great ocean front room. I have been staying at the Best Western for years. God Bless the staff. The rooms are clean and they have a full kitchen in the efficiencies.

  • Stayed: October 2017, travelled with family
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Review collected in partnership with Best Western
Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this reviewResponded 2 November 2017

Thank you for your feedback. We are so excited that you continue to come stay with us and that you enjoyed your most recent stay. We are always here for your booking needs and look forward to your future stays.

Sincerely,
Terrell N.
Front Office Manager

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Reviewed 27 October 2017

Would not recommend, problem with ants in our room crawling around, hotel sprayed room twice, but ants still there. Had to keep shaking out our belongings, felt uncomfortable with ants in our room. Ants on night stands, microwave, countertop, bathtub, itty bitty tiny ants. Hotel called them sugar ants.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Best Western
Thank 891donnav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternCDS_GM, Front Office Manager at Best Western Castillo Del Sol, responded to this reviewResponded 2 November 2017

Thank you for your feedback. We do apologize for the inconvenience you experienced during your stay. We have addressed the issue with the ants and would love to have you back to try us again and will ensure your stay is pleasant.

Yours in hospitality,
Terrell N.
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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