I was in Daytona and needed somewhere for the night. Never stayed At. Hampton before
I was a little skeptic, however on arrival, I was greeted as if we were long time friends. My family felt welcome immediately. Thank you
I would definitely return and recommend for future travel.More
just returned from a three day stay on business and as always hotel was clean and staff top-notch. Love the service (Kelly is great!). Always made to feel special when I arrive. Breakfast buffet was hot with great choices. Will stay again.
It's such a treat to hear about your positive experience at the Hampton Inn Ormond Beach and thank you for going out of your way to mention our staff. Whether your stay is for business or leisure our property's goal is to do everything our power to make sure your experience is the best it could possibly be! We would love for you to visit the Hampton Inn Ormond Beach again and we hope it's soon. Thank you again for your kind review.
Heather Alexsa
Assistant General Manager
Great staff. The hotel needs a make over. It's competing with the Jameson, 50 yards down the road and it isn't winning.
Example, the room wasn't vacuumed over a two day stay. Bathroom tiles were cracked. shower curtain wasn't long enough to stay in the tub.
Thank you for your valuable feedback of our property. While I am pleased to hear the positive reviews of our staff, I regret that the rest of your experience was not as pleasant. Your comments have been shared with our Housekeeping and Maintenance team in efforts to ensure an 100% satisfaction experience for all of our guests and I deeply apologize for the inconveniences our room condition may have caused you while visiting. I hope that you will consider a future stay at our property and I invite you to contact me directly should your travels bring you back to the Ormond Beach area again.
Heather Alexsa
Assistant General Manager
This property was okay. It seemed to be clean and comfortable. The location is very good if you are passing through - right off the highway, near lots of food, and you can even make a quick trip to the beach (less than five miles away). They were having problems with the electric service and elevators while I was there. This was stressing the check-in person and she was happy to let everyone know it. Our room was on top floor but directly overlooking the pool and you could hear it. I'd probably stay here again, but away from the pool.
Thank you for taking the time to provide us feedback from your recent visit to our hotel. It is our greatest hope that each guest enjoys every moment with us and that the accommodations, amenities and services provided to you make your stay memorable. Unfortunately, during your stay, our hotel did experience a power outage causing the elevators to malfunction. This was due to the weather in our area and affected several other buildings. I apologize for any inconvenience this may have caused you and hope that it did not overshadow your overall experience with us. If your travels bring you to the Ormond Beach area again, please reach out to me directly so that I may personally oversee your reservations and Hamptonality experience. Thank you again for your feedback and have a wonderful week!
Heather Alexsa
Assistant General Manager
I stayed here in connection with the Ormond Beach Celtic Festival and it was everything I hoped for - comfortable, clean, quiet, welcoming, easy to find. And they started serving breakfast early - even though it was Sunday morning, recognizing that their guests are there for a purpose - either business (like me and my harp) or moving on down the road. The staff was fantastic in welcoming me and making sure that I had everything I might want. Only tiny complaint - no place to plug my phone charger in on the nightstand.
A group from my organization attended a seminar in Ormond Beach in May. This hotel was one of those recommended for us to stay in. I made the arrangements ahead of time for the entire group. I can honestly say that in many years of dealing with hotels in situations like this, I have never been treated with as much professionalism and courtesy as at this hotel. From the first contact, the staff went far beyond what is usually considered basic service to make things easy for us. The check-in process was flawless; the rooms were clean and comfortable; the staff was friendly and helpful; and I received a thank you note from the assistant manager after we returned home!! I would highly recommend this hotel to anyone, and especially to any group desiring a positive experience with customer service!
