My trip to Riptides was a mixed experience. Our server Mel was great, she was very helpful. I ordered a "hang ten burger" and asked for medium rare. By boyfriend got the "surfers dream". His food came out perfect, mine on the other hand not so much. The bun was stale, and the burger was barely browned on the outside, and completely raw and cold on the inside. I hated to complain, but we informed Mel and she happily took it back and got another order in. The second burger that came out was charred black, crunchy, and well done and the bun, still stale. After that we just packed it up, and didn't mention it so we weren't anymore trouble to the server. I understand that none of this was fault of the server, and the manager was professional and even offered us a complimentary dessert. I'd like to mention again that Mel was very good to us and a great server.
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