We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad Service/Murky Brown Water-Do Not Go!!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Casa Del Mar, Ascend Resort Collection
Reviewed 7 May 2014

We arrived and was made to wait about 10 minutes because the front desk lady was on the phone. Usually no problem but "I'll be with you in a minute" or nothing was said. She was around a wall and seemed to keep walking away so I wasn't sure if she was still on phone or just ignoring the front desk completely. The wait was becoming increasinly long so much that the activities manager came over and was so friendly and informative that it kept me from walking out the front door that minute. Finally the front desk lady that had finally gotten off of the phone, without an apology about the wait told us that our room wasn't ready at 2:30pm and that it should be in 45 minutes. They would call us. We were given a parking pass but not told we could use the facilities or anything. We left to get a bite to eat. We were never called so we went back around 5:00pm. A nice young man gave us the key promptly. The room had to be accessed by walking outside of the elevators and cool areas where other rooms were located. The room was very clean even though it was very outdated. The balcony was very nice and we were looking forward to enjoying that. We had booked a non-smoking room but each time we went out on the balcony the neighbors were blowing their cigarette smoke our way! The balconies are very close so that was basically unuseable.The water was brown, murky and you didn't see many, if any swimming in it just people walking the beach mostly. The pool and hot tub area was very nice and large. The underground parking lot with a security guard was very nice and the elevators were easily accesible from the parking garage. If we came in after 9:30pm there was hardly a parking space left available. Both nights we had to search for one and once even parked against the wall which wasn't really a parking space but it was all that was left. I can't imagine it during peak months! The day of check out, we were called promptly at 10:00am and asked did we know that the check out was 10am and when did we plan to leave !! The maid knocked on the door not 5 minutes later. We checked out at 10:15am but felt like we were being shoved out of there! Considering that we were not able to check in until 5:00pm and we allowed them 2 extra hours but they could not give us a 15 min window! Long story short, I will go to another Bluegreen resort if I visit this area again. I will never return to this one! The water clarity is so much better on the gulf side and even down at Melbourne Beach so why return here?!!! I am not a person who has negative things to say about places, I just speak what I think but It really put a hamper on our trip so much that I don't want to return to this area at all much less this resort!

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AndreaKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 16 May 2014

Hello AndreaKey,

Thank you for taking the time to review your stay at Casa del Mar. We are glad you found our accommodations clean and that you enjoyed our pool area. However, we regret to learn where your experience fell short. We are committed to the highest standards of quality and customer service. Please contact us at info@bluegreenvacations.com. Your feedback is highly valuable and will help to ensure a pleasant experience for all guests. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (254)
Traveller rating
Traveller type
Time of year
Language

129 - 135 of 254 reviews

Reviewed 27 April 2014

I went to this resort with my brother and his wife. The view was phenomenal because we were Oceanside. However, the decor was a bit dated and the room although clean was not well organized. For example, you had to walk through the living room to get to the bathroom. During the day this is fine, but not at night. Another issue I had was the dirt in the hallways. Seems like they clean the floors once a week whether they need it or not.

I feel like I'm really putting this place down. But I expected more from a beach front resort. The hot tub was wonderful, and the pool great and there was plenty to do and see in the area. I loved the visit.

Room Tip: I would not go to this resort without an ocean view room!
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 28 April 2014

Hello William L,

Thank you for reviewing your stay at Casa del Mar. We are delighted you loved your visit and enjoyed the ocean view and the pool area. However, we regret to learn where your experience fell short. We invite you to contact us at info@bluegreenvacations.com if you wish to discuss further. Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2014

Overall, this was a great place to stay. With a couple small adjustments, this could earn a five star rating. Marcia at the front desk is the best! If you have any issues at all, try and speak to her. She really goes above and beyond. The rooms were nice. The kitchen is well stocked and has everything you would need. The sofa isn't the most inviting, but it's not bad. The mattress on the bed could stand to be flipped or replaced, both sides had some pretty deep pockets from where people sleep. The pool is very nice, the hot tub very enjoyable. The bar is nice, however, only having one person working at a time is not a good idea. Especially during meal hours. Waited over 20 minutes for a hot dog. It closes at 9pm, which is disappointing after being out all day and wanting to come back and relax in the bar. The parking in underground which is nice, keeps the car out of the weather and provides a little more security. Hopefully the hotel gets wifi in the rooms soon, not having wifi was a let down. This is the first bluegreen resort we have stayed in that didn't have laundry facilities in the rooms. Doing laundry was a little painful, not nearly enough machines, most could only handle a small load, and people had a tendency to start a load, and then not come back for it for several hours, so no one else could use them. I think I would stay here again, hopefully things would be be a little better next time.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RKKLFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 28 April 2014

Hello RKKLFamily,

We are thrilled you had a great stay at Casa del Mar. We are delighted our staff went above and beyond to ensure you had a pleasant experience. We are glad our accommodations were well equipped, and that you enjoyed the pool area. We appreciate the feedback you have provided regarding our bar, Wi-Fi service, and laundry facilities. Your comments are highly valuable and will help to ensure a pleasant experience for all guests. We hope you will consider returning soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2014

We had an awesome time on our Honeymoon at Casa Del Mar in Ormond Beach. The room was clean and the view was great too! Thanks to the 2 Ladies at the front desk (Marcia and I cannot remember the other lady's name) They were extremely kind and went out of their way to make our stay the best. The blonde lady at the activites desk, very friendly.. And Crystal in the Parrot Lounge she made awesome drinks and was so nice to us! We actually missed seeing her the last 2 days of our stay. Everyone we passed had a smile on their face, even the guys trading out the sofa sleepers in the rooms. We also learned about the shipwreck there in 1896 of the Nathan F. Cobb. A little history lesson on our honeymoon we wont forget. Our kids loved that story. Thank you all we had a WONDERFUL TIME. Hope we can come back again.

Room Tip: we stayed in an oceanfront room on the second floor. It was quiet and close to everything in the ho...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank hunnymOOner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 8 April 2014

Hello hunnymOOner2,

We are thrilled we were able to share happiness with you on your honeymoon. We are pleased you enjoyed the room and the view. We appreciate your compliments regarding the staff and the service provided to you. We hope to welcome you back on your next visit. Thank you for your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

We had a studio with a "queen" size sofa bed and a king size bed. The sofa will only sleep one comfortably and you will want to lay the mattress on the floor to get a good night's rest as the sofa springs leave something to be desired. This place is a time share, so you have to put your dirty towels outside to get clean ones. The maids do not come in your room to do that. We had to get an extra blanket from the front desk and Kleenex as our room had none. Parking garage underneath. Remodeling in the front. We arrived late at night and no one had warned us that we should drive directly into the underground garage and not attempt to go in the front drive. Availability of this front entry seemed to change on a daily basis. Front desk staff were helpful in getting my iPad to connect with wifi and provide missing items. Coffee and paper available in the morning but nothing else.

Stayed: March 2014, travelled with family
2  Thank zulou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 27 March 2014

Hello zulou,

We appreciate you taking the time to share your experience at Casa del Mar. We regret to learn that certain aspects of your experience did not meet your expectations. We invite you to contact us at info@bluegreenvacations.com if you would like to provide additional details or discuss further. Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2014

My husband and I stayed here during speedweeks 2014 and it was more than I was anticipating. The staff was the friendliest people you could ask for. We had a one bedroom partial oceanview that was just cozy! It was well decorated and extremely clean, with everything you could imagine in the kitchen. Our balcony did over look the main street and yes had to look at a kinda dumpy gas station but we did enjoy sitting our there one day. The kitcjen table looks out at the ocean which is breath taking in the morning. Was sad to leave and wish we had booked longer here. The pool area was super as well. The hot tub and pool are both very large and extremely clean...as well, the pool is heated! I cannot wait to go back!!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 27 March 2014

Hello Lori M,

Thank you for taking the time to review your recent stay at Casa del Mar. We appreciate your compliments regarding the property, accommodations, and staff. Your feedback lets us know that we are accomplishing our goal to share happiness with our guests and provide outstanding accommodations and service. We do hope to see you back on your next visit to the Ormond Beach area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2014

We had great service at this hotel/resort. They have updated the bedrooms, and living room areas. They look great. However the bathrooms are very outdated and shower was dirty. The kitchenette was ok but could also be updated. They are supposed to be updating these areas. Once they are updated I would highly recommend this place. It was good but not great at this time. I really enjoyed the pool area, one of the highlights! I think they have 1 and 2 bedrooms, we had a 2 bedroom.

Room Tip: I would choose an ocean front.
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank KimBarnes27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this reviewResponded 27 March 2014

Hello KimBarnes27,

Thank you for sharing your experience at Casa del Mar. We are pleased you enjoyed the updated rooms and the pool area. We are happy you felt you received great service. We hope to welcome you back when all areas have been updated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ormond Beach hotels
0.9 mi away
The Cove on Ormond Beach
The Cove on Ormond Beach
#8 of 29 in Ormond Beach
525 reviews
0.0 mi away
OceanFront Inn and Suites
OceanFront Inn and Suites
#4 of 29 in Ormond Beach
338 reviews
0.8 mi away
Best Western Castillo Del Sol
Best Western Castillo Del Sol
#9 of 29 in Ormond Beach
1,158 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Chateau Mar Beach Resort
Chateau Mar Beach Resort
#11 of 29 in Ormond Beach
75 reviews
0.2 mi away
Atlantic Cove
Atlantic Cove
#20 of 29 in Ormond Beach
225 reviews
1.1 mi away
Royal Floridian Resort
Royal Floridian Resort
#10 of 29 in Ormond Beach
457 reviews
Show Prices
Show Prices
Show Prices

Been to Casa Del Mar, Ascend Resort Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Casa Del Mar, Ascend Resort Collection

Address: 621 S Atlantic Ave, Ormond Beach, FL 32176-7715
Phone Number:
Region: United States > Florida > Ormond Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Speciality Lodging in Ormond Beach
Price Range: £81 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Casa Del Mar, Ascend Resort Collection 3*
Number of rooms: 151
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Choice Hotels, Travel Republic (UK), Expedia, TripOnline SA, Ebookers, Cancelon, Evoline ltd and HotelQuickly so you can book your Casa Del Mar, Ascend Resort Collection reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Del Mar Beach Hotel Ormond Beach
Casa Del Mar Ormond Beach
Casa Del Mar Beach Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing