We arrived and was made to wait about 10 minutes because the front desk lady was on the phone. Usually no problem but "I'll be with you in a minute" or nothing was said. She was around a wall and seemed to keep walking away so I wasn't sure if she was still on phone or just ignoring the front desk completely. The wait was becoming increasinly long so much that the activities manager came over and was so friendly and informative that it kept me from walking out the front door that minute. Finally the front desk lady that had finally gotten off of the phone, without an apology about the wait told us that our room wasn't ready at 2:30pm and that it should be in 45 minutes. They would call us. We were given a parking pass but not told we could use the facilities or anything. We left to get a bite to eat. We were never called so we went back around 5:00pm. A nice young man gave us the key promptly. The room had to be accessed by walking outside of the elevators and cool areas where other rooms were located. The room was very clean even though it was very outdated. The balcony was very nice and we were looking forward to enjoying that. We had booked a non-smoking room but each time we went out on the balcony the neighbors were blowing their cigarette smoke our way! The balconies are very close so that was basically unuseable.The water was brown, murky and you didn't see many, if any swimming in it just people walking the beach mostly. The pool and hot tub area was very nice and large. The underground parking lot with a security guard was very nice and the elevators were easily accesible from the parking garage. If we came in after 9:30pm there was hardly a parking space left available. Both nights we had to search for one and once even parked against the wall which wasn't really a parking space but it was all that was left. I can't imagine it during peak months! The day of check out, we were called promptly at 10:00am and asked did we know that the check out was 10am and when did we plan to leave !! The maid knocked on the door not 5 minutes later. We checked out at 10:15am but felt like we were being shoved out of there! Considering that we were not able to check in until 5:00pm and we allowed them 2 extra hours but they could not give us a 15 min window! Long story short, I will go to another Bluegreen resort if I visit this area again. I will never return to this one! The water clarity is so much better on the gulf side and even down at Melbourne Beach so why return here?!!! I am not a person who has negative things to say about places, I just speak what I think but It really put a hamper on our trip so much that I don't want to return to this area at all much less this resort!
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- Also Known As:
- Casa Del Mar Beach Hotel Ormond Beach
- Casa Del Mar Ormond Beach
- Casa Del Mar Beach Resort