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“Oldie but goddie time share”

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Casa Del Mar, Ascend Resort Collection
Davenport, Florida
Level 6 Contributor
95 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Oldie but goddie time share”
Reviewed 4 June 2014

Great beach front condo. The two bedroom condo was a little off. One bathroom, which was at the entrance of the condo. The two bedrooms were great with a balcony off each. Both of the sliding doors took a lot of pressure just to get them open. The owners need to "grease" them quite a lot. This time share was a extra offered by Shell Vacations.
My 96 year old mother in law had to walk to the other end of the condo just to go to the rest room. Not a happy time. The "master" room had a nice hot tub. It would be great if you were young and had the stamina to climb up an into it. A second rest room would have been better.
This resort needs a major upgrade of their rooms.
The staff was great and very helpful. The bartender at the resort recommended a great sea food restaurant off the beach. We enjoyed Hulls restaurant away from the beach. We paid for the food vs the price of the beach front. Great choice..
If you do not care about the room amenities, this resort is a well worth place to stay. The pool was clean and the barbecues were clean and nice. The beach is just a few steps down from the pool area.

Room Tip: If you do not care about the "newness" of the rooms, you will enjoy this resort,
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chip1945
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 28 July 2014
Hello Chip1945,

Thank you for reviewing your stay at Casa del Mar. We are happy you enjoyed the beachfront location and found the staff great and very helpful. We appreciate your comments on improvements for future visits. We hope to welcome you back soon!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
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English first
Saint Louis, Missouri
Level 5 Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 May 2014

We arrived and was made to wait about 10 minutes because the front desk lady was on the phone. Usually no problem but "I'll be with you in a minute" or nothing was said. She was around a wall and seemed to keep walking away so I wasn't sure if she was still on phone or just ignoring the front desk completely. The wait was becoming increasinly long so much that the activities manager came over and was so friendly and informative that it kept me from walking out the front door that minute. Finally the front desk lady that had finally gotten off of the phone, without an apology about the wait told us that our room wasn't ready at 2:30pm and that it should be in 45 minutes. They would call us. We were given a parking pass but not told we could use the facilities or anything. We left to get a bite to eat. We were never called so we went back around 5:00pm. A nice young man gave us the key promptly. The room had to be accessed by walking outside of the elevators and cool areas where other rooms were located. The room was very clean even though it was very outdated. The balcony was very nice and we were looking forward to enjoying that. We had booked a non-smoking room but each time we went out on the balcony the neighbors were blowing their cigarette smoke our way! The balconies are very close so that was basically unuseable.The water was brown, murky and you didn't see many, if any swimming in it just people walking the beach mostly. The pool and hot tub area was very nice and large. The underground parking lot with a security guard was very nice and the elevators were easily accesible from the parking garage. If we came in after 9:30pm there was hardly a parking space left available. Both nights we had to search for one and once even parked against the wall which wasn't really a parking space but it was all that was left. I can't imagine it during peak months! The day of check out, we were called promptly at 10:00am and asked did we know that the check out was 10am and when did we plan to leave !! The maid knocked on the door not 5 minutes later. We checked out at 10:15am but felt like we were being shoved out of there! Considering that we were not able to check in until 5:00pm and we allowed them 2 extra hours but they could not give us a 15 min window! Long story short, I will go to another Bluegreen resort if I visit this area again. I will never return to this one! The water clarity is so much better on the gulf side and even down at Melbourne Beach so why return here?!!! I am not a person who has negative things to say about places, I just speak what I think but It really put a hamper on our trip so much that I don't want to return to this area at all much less this resort!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank AndreaKey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 16 May 2014
Hello AndreaKey,

Thank you for taking the time to review your stay at Casa del Mar. We are glad you found our accommodations clean and that you enjoyed our pool area. However, we regret to learn where your experience fell short. We are committed to the highest standards of quality and customer service. Please contact us at info@bluegreenvacations.com. Your feedback is highly valuable and will help to ensure a pleasant experience for all guests. Thank you.
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Travellers are raving about these Ormond Beach hotels

Palm Beach Gardens, Florida
Level 6 Contributor
303 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
Reviewed 27 April 2014

I went to this resort with my brother and his wife. The view was phenomenal because we were Oceanside. However, the decor was a bit dated and the room although clean was not well organized. For example, you had to walk through the living room to get to the bathroom. During the day this is fine, but not at night. Another issue I had was the dirt in the hallways. Seems like they clean the floors once a week whether they need it or not.

I feel like I'm really putting this place down. But I expected more from a beach front resort. The hot tub was wonderful, and the pool great and there was plenty to do and see in the area. I loved the visit.

Room Tip: I would not go to this resort without an ocean view room!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 28 April 2014
Hello William L,

Thank you for reviewing your stay at Casa del Mar. We are delighted you loved your visit and enjoyed the ocean view and the pool area. However, we regret to learn where your experience fell short. We invite you to contact us at info@bluegreenvacations.com if you wish to discuss further. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Virginia Beach, Virginia
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 April 2014

Overall, this was a great place to stay. With a couple small adjustments, this could earn a five star rating. Marcia at the front desk is the best! If you have any issues at all, try and speak to her. She really goes above and beyond. The rooms were nice. The kitchen is well stocked and has everything you would need. The sofa isn't the most inviting, but it's not bad. The mattress on the bed could stand to be flipped or replaced, both sides had some pretty deep pockets from where people sleep. The pool is very nice, the hot tub very enjoyable. The bar is nice, however, only having one person working at a time is not a good idea. Especially during meal hours. Waited over 20 minutes for a hot dog. It closes at 9pm, which is disappointing after being out all day and wanting to come back and relax in the bar. The parking in underground which is nice, keeps the car out of the weather and provides a little more security. Hopefully the hotel gets wifi in the rooms soon, not having wifi was a let down. This is the first bluegreen resort we have stayed in that didn't have laundry facilities in the rooms. Doing laundry was a little painful, not nearly enough machines, most could only handle a small load, and people had a tendency to start a load, and then not come back for it for several hours, so no one else could use them. I think I would stay here again, hopefully things would be be a little better next time.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RKKLFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 28 April 2014
Hello RKKLFamily,

We are thrilled you had a great stay at Casa del Mar. We are delighted our staff went above and beyond to ensure you had a pleasant experience. We are glad our accommodations were well equipped, and that you enjoyed the pool area. We appreciate the feedback you have provided regarding our bar, Wi-Fi service, and laundry facilities. Your comments are highly valuable and will help to ensure a pleasant experience for all guests. We hope you will consider returning soon!
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raceland, kentucky
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 April 2014

We had an awesome time on our Honeymoon at Casa Del Mar in Ormond Beach. The room was clean and the view was great too! Thanks to the 2 Ladies at the front desk (Marcia and I cannot remember the other lady's name) They were extremely kind and went out of their way to make our stay the best. The blonde lady at the activites desk, very friendly.. And Crystal in the Parrot Lounge she made awesome drinks and was so nice to us! We actually missed seeing her the last 2 days of our stay. Everyone we passed had a smile on their face, even the guys trading out the sofa sleepers in the rooms. We also learned about the shipwreck there in 1896 of the Nathan F. Cobb. A little history lesson on our honeymoon we wont forget. Our kids loved that story. Thank you all we had a WONDERFUL TIME. Hope we can come back again.

Room Tip: we stayed in an oceanfront room on the second floor. It was quiet and close to everything in the ho...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hunnymOOner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 8 April 2014
Hello hunnymOOner2,

We are thrilled we were able to share happiness with you on your honeymoon. We are pleased you enjoyed the room and the view. We appreciate your compliments regarding the staff and the service provided to you. We hope to welcome you back on your next visit. Thank you for your feedback!
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Dayton, Ohio
Level 5 Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 12 March 2014 via mobile

We had a studio with a "queen" size sofa bed and a king size bed. The sofa will only sleep one comfortably and you will want to lay the mattress on the floor to get a good night's rest as the sofa springs leave something to be desired. This place is a time share, so you have to put your dirty towels outside to get clean ones. The maids do not come in your room to do that. We had to get an extra blanket from the front desk and Kleenex as our room had none. Parking garage underneath. Remodeling in the front. We arrived late at night and no one had warned us that we should drive directly into the underground garage and not attempt to go in the front drive. Availability of this front entry seemed to change on a daily basis. Front desk staff were helpful in getting my iPad to connect with wifi and provide missing items. Coffee and paper available in the morning but nothing else.

Stayed March 2014, travelled with family
Helpful?
2 Thank zulou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 27 March 2014
Hello zulou,

We appreciate you taking the time to share your experience at Casa del Mar. We regret to learn that certain aspects of your experience did not meet your expectations. We invite you to contact us at info@bluegreenvacations.com if you would like to provide additional details or discuss further. Thank you again for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blenheim,Ontario
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 March 2014

My husband and I stayed here during speedweeks 2014 and it was more than I was anticipating. The staff was the friendliest people you could ask for. We had a one bedroom partial oceanview that was just cozy! It was well decorated and extremely clean, with everything you could imagine in the kitchen. Our balcony did over look the main street and yes had to look at a kinda dumpy gas station but we did enjoy sitting our there one day. The kitcjen table looks out at the ocean which is breath taking in the morning. Was sad to leave and wish we had booked longer here. The pool area was super as well. The hot tub and pool are both very large and extremely clean...as well, the pool is heated! I cannot wait to go back!!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lori M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BluegreenCares, Manager at Casa Del Mar, Ascend Resort Collection, responded to this review, 27 March 2014
Hello Lori M,

Thank you for taking the time to review your recent stay at Casa del Mar. We appreciate your compliments regarding the property, accommodations, and staff. Your feedback lets us know that we are accomplishing our goal to share happiness with our guests and provide outstanding accommodations and service. We do hope to see you back on your next visit to the Ormond Beach area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Del Mar, Ascend Resort Collection

Property: Casa Del Mar, Ascend Resort Collection
Address: 621 S Atlantic Ave, Ormond Beach, FL 32176-7715
Phone Number:
Region: United States > Florida > Ormond Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Speciality Lodging in Ormond Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Casa Del Mar, Ascend Resort Collection 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Casa Del Mar Beach Hotel Ormond Beach
Casa Del Mar Ormond Beach
Casa Del Mar Beach Resort

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