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The Cove on Ormond Beach
Ranked #7 of 29 Hotels in Ormond Beach
Reviewed 6 April 2014

The hotel room we stayed in was great BUT the service and people not so much. People at front desk were rude didn't give any instructions about service. We had to wait an hour after check in time to get into the room. There is no maid service which we were not told about. And then after leaving we got charge $300 extra for no appropriate reason we asked they said throw up but there wasn't any. I asked to see pictures it wasn't even our bed and I asked to see bill receipt they said no. Hotel room nice everything else stay away.

  • Stayed: March 2014
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6  Thank Trtu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at The Cove on Ormond Beach, responded to this reviewResponded 9 April 2014

We are thrilled you enjoyed our charming resort. The Cove on Ormond Beach is happy to provide guests with an exciting and relaxing Florida seashore vacation. We regret to hear you felt our team was insensitive to your recent experience. Upon speaking to you regarding the charge, we are happy we were able to provide further clarification on the condition your room was left in. It is our hope in the future we have the opportunity to change your perception of our resort, and we wish you the best on all your future travels.

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257 - 263 of 525 reviews

Reviewed 3 April 2014

INTERVAL USERS BE AWARE!! -- March 2014
In August 2013 we exchanged our 2bed-2bath week for a March 22-29, 2014 2bed-2 bath week at The Cove at Ormond Beach, Ormond Beach, FL (just north of Daytona Beach, FL). We were sent a confirmation by INTERVAL. Because we had been confirmed into a 2bed-2bath at The Cove, we invited another couple to join us.
When we arrived at The Cove at 6:15 p.m. (after a long 8-hour drive) we were told that they had our name in their system, but no room had been assigned to us and the only room available was a 1bed-1bath. The woman at the front desk, who indicated she was the manager, said “We can call around to find you a 2-bedroom in the area.” We realized during spring break in the Daytona Beach area there wouldn’t be much available and we agreed to take the 1-bedroom unit. She also said she would place our name number 1 on the list and when a 2-bedroom became available she would let us know and we could move.
The 1-bedroom unit was very small and it was uncomfortable with four people. The 2-bed-2bath unit right next door to where we were staying became available on Tuesday and my husband went to the front desk and asked if we could move to that room, but she said no, they were taken, the people had either reserved on-line or paid cash.
My husband contacted Interval and Dennis in the Customer Service Department was very helpful. He called The Cove and talked to the front desk manager. He then told us she said she would try to find us a 2-bedroom unit. He also said if we didn’t get some satisfaction we should send Interval a complaint.
So – you INTERVAL OWNERS, I’m urging you to confirm your reservations. How this could have happened is beyond us. We’ve exchanged our unit for over 20 years and this has never happened. Who dropped the ball?
1) Did The Cove neglect to assign a room?
2) Did the Cove give our room to a customer paying “cash”?
3) Was it Interval’s mistake?
4) How can we be sure this doesn’t happen again?

Room Tip: South Tower units have washer/dryers in the unit. One bedroom in North Tower are VERY small. Comfo...
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  • Stayed: March 2014, travelled as a couple
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3  Thank Lou F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at The Cove on Ormond Beach, responded to this reviewResponded 8 April 2014

Thank you for your comments. As our valued guest, your satisfaction is a primary concerns for us. As such, we truly regret the displeasure you had on your recent visit to our property and that we did not meet your expectations for your stay. It is always our goal to give exceptional hospitality, provide premium services, and offer quality accommodations to each guest that stays with us. Regretfully, we were inadvertently overbooked and did not have the occupancy to move you to your desirable room type when one became available. Our resort is a condominium style property and our one bedroom condos have often been called spacious and accommodating. They can comfortably sleep up to 4 guests and include fully equipped kitchens, a queen-sized bed, whirlpool-style tub, and large flat-screen TV’s located in the living area and the bedroom. Nevertheless, while we are happy we could offer you alternate accommodations with us, we apologize if we could not fully meet your needs. We are currently addressing the challenges you experienced in order to prevent them from occurring in the future and hope to be able to serve you again if you do decide to give us another chance to make a better impression on you.

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Reviewed 3 April 2014

Upon arrival we were offered a 1st floor (what? No ocean view?) but right away we're told there was a second floor available (not what expected but at least we see some ocean) room was very clean and smelled better than the 1st floor room. Loved the pool area but not the water temperature (freezing) go to the indoor pool (freezing) what happened with heated water pools like stated in the website....go back to the room and what do I find all over the bathroom floor (bugs, bugs, bugs...worm looking bugs run fast and chase your feet if you try killing them.....moreover is time to go to sleep, I leave the closet light on ( it turns off) crazy noises coming from it, we left the cool air on, checked why we were so hot ( heat was on). Around 3 am the noises just got crazier, unable to determine who is making the noises. Yey....morning time, it is time to get out of this room. What is my outcome? I hope I never have to pick this place again. ( oh and by the way is too far from good restaurants, fun etc....)

  • Stayed: April 2014
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Thank EandE1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

I do not have much experience with time shares. As soon as we arrived we were told (sold) about a 90 minute presentation that we should go to and in exchange we would get some added perks and a visa card. Not realizing what it was we agreed, then we were asked for a $20 deposit to make sure we attended. That bothered me, but at this point we just wanted to get to our room so we did it anyway. Our son was getting stressed out by the interaction and felt uneasy immediately. During the presentation I learn that Diamond Resort International recently bought the Cove. I did a google search immediately and found many complaints about them with warnings to run! As for our stay at the Cove, it was a good experience. The slide was being painted and the lazy river was broken. On the positive side, you can request your own umbrella and beach chairs...nice touch! Our room was clean and the staff was nice. The building we were in, all the rooms overlooked the parking lot. You can see the beach off to the side but it isn't the same as facing it. Over all I recommend it. Just google Diamond Resort International complaints if you decide to attend the sales pitch. I read some horror stories. The stress I felt from the one on one 90 minute sales pitch was not worth the "perks". They wanted to run our credit as soon as we arrived, which horrified me and they responded why did you come then.

Stayed: April 2014
4  Thank Idkone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2014

The whole reason we stayed here was the pool was great for kids. We get here and nothing is working. The motor is broken on the buckets and the slide is closed!!!! The water is freezing and even the heated pool is to cold. The pool that everyone is using is the little hot tub. In the north tower the balconies are awful!!! We will not stay here again

  • Stayed: March 2014
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2  Thank Mary1669
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at The Cove on Ormond Beach, responded to this reviewResponded 2 April 2014

Thank you for taking the time to provide us with your feedback. We truly apologize if our recent maintenance issues caused you and your family any inconvenience. Our water slide has been re-opened as of today. The motor you are referring to has been ordered, and we are awaiting the vendor’s shipment of this. The heater on the pool has been repaired; however, we went ahead and ordered a new heater, which should be in by this Friday, in hopes of eliminating this problem from reoccurring in the future.
We are unsure of what you are referring to regarding our balconies. This being said, we strongly encourage all guests to bring up any concerns they have while still on property, which allows our team to address the issue as promptly and effectively as possible. Rest assured the experience you had is certainly unusual, and we hope that you will allow us the opportunity to welcome you back for a much more enjoyable stay.

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Reviewed 25 March 2014

Upon arriving we were disappointed to learn we had gotten a first floor room. The room had more of a parking lot view rather than an ocean view. You could see the ocean but only barely by peeking between cars, trucks and low palm trees. Fortunately the staff worked the next day to move around another party to free up a room on the 6th floor. What a difference! Gorgeous view and no prying eyes from the parking lot. The property is very well kept, nice excercise room, pools and beach access. The staff was extremely helpful and friendly. The room (two bedroom) was very large and quiet, with a nice kitchen and living area. Bedrooms were large and comfortable as well. Overall a great property.

Room Tip: Get upper floor rooms, tremendously better views, at least third floor.
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  • Stayed: March 2014, travelled with family
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2  Thank dandlwelder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2014

We spent 3 nights at The Cove and were very impressed. Our room, sorry unit, was clean, spacious, very well equipped and absolutely immaculate. It looked as though it had just been re-decorated, the paintwork was sparkling and the fridge and cooker looked brand new. The staff were friendly and helpful and seemed genuinely interested in helping us and giving us information about the resort - we had the timeshare spiel when we checked in but once they realised we were from England and unlikely to be able to afford it they left us alone. The beach was great, lovely and clean and how nice to have towels and sunbeds provided. The area was good, Ihop for breakfast. Stonewalls or Lulus for dinner, and lots of action and shopping in Daytona Beach. We would definitely stay at The Cove again on our way to Florida Keys.

  • Stayed: March 2014, travelled as a couple
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2  Thank Christina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
diamondresorts, Manager at The Cove on Ormond Beach, responded to this reviewResponded 14 March 2014

Thank you for your feedback on our resort. We are so happy to hear you enjoyed our room accommodations and amenities, our team members, and our prime location. Our goal is to provide extraordinary customer service as we know vacation time is very valuable. We want all of our guests to be comfortable and excited with their choice to stay at The Cove on Ormond Beach. Thank you again and we look forward to your return!

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Additional Information about The Cove on Ormond Beach

Address: 145 S Atlantic Ave, Ormond Beach, FL 32176-6620
Region: United States > Florida > Ormond Beach
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Ormond Beach
#10 Romantic Hotel in Ormond Beach
Price Range: £64 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Cove on Ormond Beach 3*
Number of rooms: 118
Official Description (provided by the hotel):
Take a relaxed approach to life on the shores of the Atlantic Ocean at The Cove On Ormond Beach. Absorb the warmth of the Florida sun watching a spectacular sunrise from your private balcony. Stroll down the beach with no set schedule and no particular place to go. Enjoy the excitement of Daytona Beach, just moments away. Relax to the sounds of the ocean at night in the beachfront hot tub. Explore shops and sights sure to please your inquisitive nature. Refresh your senses with your feet in the surf and your mind in the clouds.Directly on the beach of the Atlantic Ocean, this 112-condo resort features newly renovated one- and two-bedroom condo villas featuring a living room, a dining area, a full kitchen and a private balcony with an ocean view. Exciting extras include larger floor plans, upgraded furnishings, plasma TVs and in-condo washer and dryer. Settle back and enjoy the splendor of a Florida beach vacation, complete with sun, surf and small town charm. Recharge at the oceanfront activity deck,hot tub, barbecue and picnic area and direct access to the resort's over 150 feet of sandy beach. Swim laps in the indoor pool or relax in the guest lounges. Experience the best of land and sea - golfing, shelling, deep sea fishing, horseback riding, theatre shows, river rides, gambling cruises and Daytona International Speedway. Discover the mysteries of St. Augustine's Fort Matanzas on a leisurely day trip. Make the most of your vacation time with our concierge services, including local tours and excursions, area attractions, golf course tee times, shopping information, and dining reservations. ... more   less 
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Also Known As:
The Cove On Ormond Beach Hotel Ormond Beach
Cove On Ormond Beach
Cove On Hotel Ormond Beach

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