I recently stayed here on business, and it's true. The hotel is quite a bit dated. The review about the wireless not working was is also true, at least for me. It's also true that there was no morning paper delivered to the room, a fact that surprised me but wasn't really a life-altering omission. It was a bit annoying that even in the lobby, there were no papers to read. You could BUY one if you wanted. Kinda tacky for such a supposedly swank hotel, when you know most hotels provide them for free. Another true fact: The staff is really awful. From the front desk to the people who take the room service order, every staff member was sub-par. The person who took my room service order was gruff and didn't even ask me how I wanted my burger done (medium rare, a request that even when offered was ignored, which I realized when I took a bite of the hockey puck delivered to me under a dome), and was actually annoyed that I asked for a glass of water along with the other things I had ordered. The room service table arrived with hairs on the cloth (yes, multiple hairs), and the cloth was a bit dirty. It's one of those things that doesn't make practical sense to complain about at the time, because by the time a new set up and burger arrives, one wonders what "gifts" have been left in the food, so you are forced to deal with it or starve. I would say that if the staff had been excellent, accommodating and helpful, I would be able to overlook such things as the wireless not working or the lack of the newest decor. Fact is, though, the staff stank.
I will mention that although I didn't spend any time there, the pool looked marvelous. I would have loved to have lounged around there for a while and maybe had a drink or snack poolside. I don't think there will be a next time, but if there is, that's where I'll be.
- Official Description (provided by the hotel):
- The Colony Hotel is a full service luxury boutique hotel located in the heart of Palm Beach, just around the corner from Worth Avenue and steps away from the beach. Small in size but with great personality, the Colony is home of The Royal Room Cabaret, Cafe 155 and Polo Steaks and Seafood. Friendly staff and impeccable service is a standard. ... more less
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- Also Known As:
- Colony Palm Beach
- Colony Hotel Palm Beach, Florida