While the location is great, the hotel has some serious staff issues - starting with the manager. At a cocktail party at the hotel a hotel staff member announced that a bracelet was found - another staff member quickly took his arm and asked him to stop the announcement. Several days later I realized that the bracelt in question was probably mine and called the hotel. I was put through to housekeeping after describing the event and was told that no bracelet was turned in. I asked to speak to the manager and was put through to the ass't manager's voice mail. She never returned my call. Several months (yes months)later I decided that I should try to speak to the manager to explain what happened - perhaps he could look into it. I didn't think I would ever see it again but felt he should at least know what happened. He was amazingly RUDE - he berated me on the phone and implied that I would "find" my bracelet at home - this happens he said... When I suggested he at least ck his records to find out which young man/woman made the announcement that night about the bracelet - he said "this conversation is over" - "I know my staff" and on and on. After reading several other reviews about the hotel - many, many talk about the shortcomings of the staff. Stay ELSEWHERE!
- Official Description (provided by the hotel):
- The Colony Hotel is a full service luxury boutique hotel located in the heart of Palm Beach, just around the corner from Worth Avenue and steps away from the beach. Small in size but with great personality, the Colony is home of The Royal Room Cabaret, Cafe 155 and Polo Steaks and Seafood. Friendly staff and impeccable service is a standard. ... more less
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- Also Known As:
- Colony Palm Beach
- Colony Hotel Palm Beach, Florida