My husband and I stayed here for one night. The hotel was nice but the service was not great
When we checked-in the gentleman on reception made us feel like he was doing us a favor by checking us into the hotel. We felt like we were interrupting what ever he was doing on the computer. Not the kind of hospitality which America and Florida is famous for.
The hotel was under refurbishment, which was not mentioned when the reservation was made thorough booking.com and not on our confirmation. At 8am we were rudely awakened by what sounded like a jack-hammer outside our window. We could even not open the blinds as there were workers outside our window. We were hoping to wake up late and enjoy the morning in palm beach.
When we complained to reception all they said, it that the MINOR work was mentioned on bookings.com. They were not apologetic at all. We said to them that when we booked the hotel this was not shown otherwise we would have not booked at this hotel. All receptionist said "it is on bookings.com" They were very rude and we would not go back to the hotel. Very disappointed!
The rooms were nice, but areas of the rooms and bathroom were very worn and tired and the hotel furniture is old and needs updating.
The Hotel tag line is "the best kept secret in palm beach", there are many reasons why it should be kept a secret. Nice hotel, bad hospitality, stay away.
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- Also Known As:
- Bradley Park Palm Beach
- Hotel Bradley Park
- Bradley Park Hotel Palm Beach, Florida