I am currently staying at this hotel and it was disappointing from the moment I walked into the office. The lady behind the counter was very helpful and I appreciated her telling me upfront about everything that is wrong. But it was still unacceptable for the establishment to have so many limited things. First she told me that half of the hotel for some reason cannot get wifi, I needed it so she put me in a differernt room. Then she stated that the hotel currently does not have access to the beach. This was my sole reason of choosing this hotel, but luckily I can access the beach from a couple mins down the street. She also took the time to explain to me what was included in my vacation package, again which I really appreciated. They said I have free breakfast but watch what you order because the drinks are sold seperately, (which is stupid), and there are different breakfast meals and you only qualify for one. Not only that but there was a family patiently waiting and there was another employee, which I think was the manager, just standing there. Didn't even acknowledge that they needed to be helped but just kept staring, which is terrible customer service. I finally got to my room which was not as bad as what some other pictures portray but it still wasn't great either. This hotel either needs a huge renovation or just needs to tear it all down and start from scratch. The tv and furniture in the room are extremely out dated and for the way it looked, I could have been paying alot less and been happier at a motel 8. Such disappointment, I decided to check the ocean view at the top of the hill. It was absolutely goregous but the bar could use some sprucing up. The bartender, Kim was very pleasant and tended to all my needs and seems to know her guests very well.
At first I wasn't going to write a review, but I became so angry with the staff, I had to say something and warn people. I went back to the office to ask if there was any type of convinence store near by because I needed some things, like soap, shampoo, etc.. The same employee/ or manager who was staring said no, and didn't even offer to give me any of their complimentary tolietries. But not only that, I couldn't even call the front desk because the rooms have no phones!! I had to walk over to the office a second time to ask where the vending machines were because I needed some water. She informed me that there were no vending machines on site and the restuarant was already closed and there was nothing she could do for me. I am in utter shock that they can even run an establishment like this and to think that I have to be here for another two days is very frustrating. And not only that, I can hear people upstairs walking around, almost sounds like the ceiling is going to fall. Can also hear very clearly the people next door.
The only good in this hotel is the view, but it's useless if you cannot access the beach. I have yet to try their restaurant so I'm hoping that won't be a loss either. It was unfortunate that I did not realize what a terrible mistake I made by picking this hotel. After I had already booked my flight and room was when I saw the reviews on this site. I was hoping it would be better than what other's had described. Guess not.
Oh and i've seen at least 3 roaches crawling around the floor as I was typing this...
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Evoline ltd, Travel Republic (UK) and getaroom.com so you can book your Palm Beach Oceanfront Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palm Beach Oceanfront Hotel Palm Beach
- Palm Beach Oceanfront Inn Florida